I have been going through a very difficult trying personal problem and had the absolute pleasure of dealing with 2 amazing gentleman Nic and Paul who have been absolutely amazing gone above and beyon... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve had a great experience with Umbrella.co.uk so far. The customer service has been excellent, with the team being friendly, responsive, and very helpful throughout the process. The onboarding... Se mer
Företaget har svarat
I am really impressed with this company from the initial enquiry (Lucia) who is very responsive and then to the onboarding team (Oliver) who went through the process thoroughly. Excellent service. The... Se mer
Företaget har svarat
I’ve recently started with Umbrella.co.uk and have been very impressed with how quick and efficient the onboarding process was. Mollie handled everything promptly and professionally, completing the s... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Umbrella, Limited & CIS services for contractors Whether you are new to contracting or looking for a change, you will enjoy unbeatable service from our expert teams. At Umbrella.co.uk we know that one size doesn’t fit all. Our experienced, friendly advisers will provide a free personal illustration and help you choose the best, compliant solution for your circumstances. Affected by IR35? Speak to our expert advisers today.
Kontaktuppgifter
Bollin House, Bollin Link, SK9 1DP, Wilmslow, Storbritannien
- 01625 546610
- newsignups@umbrella.co.uk
- umbrella.co.uk
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Cameron was excellent explained…
Cameron was excellent explained everything in full
16 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thanks for the review and the shout out for Cameron! He is over the moon that you are happy with the service he gave you 😀
Easy
Easy, straightforward and pleasant interaction. Everything was explained clearly.
13 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you so much for the review Liz! We really appreciate the feedback! :)
Poor service!!
Poor service!!! prior signing up communication was good as expected.
Once I did sign up to use this provider - customer service was non existent. Staff promised to call you back to help out any issues.
Please do not use this company!
Looking for another provider
13 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
I’m truly sorry to hear that you’ve had such a negative experience. I’d encourage you to get back in touch with our customer services team, as they are more than willing to help. We have a dedicated support team here at umbrella.co.uk, and we take all feedback seriously. Please rest assured that we will do everything we can to resolve the issue that has caused you concern and use your feedback to improve our services moving forward.
Stay well away from this umbrella…
Stay well away from this umbrella company. Low rating.
11 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thanks for your review. We’re sorry to hear that you are so disappointed in your umbrella company however, after checking our records, we can’t find any customer activity that relates to the name that is on this review.
It’s possible your review may have been intended for a different company with a similar name. We’d be happy to help clarify any confusion — please contact Umbrella.co.uk customer services team on 01625 546610
Happy with the service
Happy with the service. It was made sure I was informed of everything I needed to know and guided through process which was smooth as everything was organised for me.
11 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you for taking the time to share your review. We truly value your feedback.
Professional
Nick ,Oscar , Emilie and the umbrella team were excellent in delivering a professional service as usual they helped solve problems were friendly professional and accurate in providing the solutions I needed there always on hand to support in all aspects of what the umbrellas service provides highly recommend there services
11 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you so much for taking the time to leave a review and giving such great feedback. Nick, Oscar and Emilie from our customer services team are over the moon that you have been so happy with the service they have given you - thank you again!
Svar från Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Svar från Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Anthony Chan…
The agent who acted for me was pro-active and helpful and was always available to assist when I needed help or advice.
2 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Svar från Umbrella.co.uk
Thankyou for the review and feedback - it is great to hear you would recommend us!
Quick & friendly response
4 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Very good and efficient and reliable…
Very good and efficient and reliable service thank you very much
3 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you for the review - we really appreciate all the feedback we get.
Straightforward and simple in a good way
Just had an onboarding session with Dillon Niels from Umbrella, he was thorough and explained the process.
3 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Dillon is over the moon you have been happy with the service he has given you - and we really appreciate you taking time to leave us a review :)
Got prompt response and clarity…
Got prompt response and clarity provided on services provided.
2 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you for the review and we are over the moon you have been happy with the service you have received! :)
Customer service
The call handler Dillon was extremely professional and very supportive. He made the process very simple and attractive to recommend to others.
2 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you so much for the review and great feedback for Dillon! :)
Svar från Umbrella.co.uk
Thanks for the feedback and review - we really appreciate it!
Don't do any work for their fees
I pay around £200 per month from their services, they can't provide me with some basic tax advice, or do any of the services which I am paying them for.
They're twice the price and twice the headache of any other accountants I have dealt with.
At times I really struggle to figure out what they do in exchange for their fees. However they make you sign up for a 6 month contract so it looks like I am stuck paying them not to do any work for the time being.
Edit to respond to their comment
The service was sold as accountancy - not software and self service. Also £47.40 per week for access to software only is excessive.
2 mars 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
We are sorry to hear you are disappointed with the service you are receiving from CloudAccountant. The team at CloudAccountant is here to guide you and provide any support you need in using the required software. It’s important that your records are kept up to date so the team can give you accurate and informed advice. They are here to train and support you in using the software, helping you maintain accurate records so they can then offer the right guidance when you need it.
Extremely helpful and friendly staff
Extremely helpful and friendly staff. All of my requests are handled quickly and efficiently. Nicolas recently assisted me, and his customer service was excellent.
27 februari 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thanks for the review and the shoutout for Nick! He really appreciates it and is over the moon that you were happy with the service he gave you! :)
Umbrella.co.uk Customer Support Services Team
Since starting out as a contractor, I use Umbrella as my service provider.
Their work model is efficient with timely payments.
Also of important note is the quick response time of the customer support services team when I have a query, especially Oscar.
He's a 5-star dude, any day!
26 februari 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you for the review Richard - Oscar is absolutely chuffed to bits that you have been so happy with the service he gave you! We really appreciate you taking the time to leave us feedback. - 😀
Ed was very professional
Ed was very professional, efficient in dealing with my enquiry, while also being courteous and patient with me.
My phone line was initially difficult for him to hear me. I agreed to move rooms for better reception, and Ed called me back promptly.
26 februari 2026
Omdöme utan inbjudan
Svar från Umbrella.co.uk
Thank you for the review - we love getting feedback and Ed is really pleased that you have been happy with the service he gave you 😀
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.