Umbranoctis Omdömen 49

Amazing experience with this company. The watches I ordered are absolutely stunning and great quality. The ring I ordered is also great quality and looks great.

Mir hat die Uhr sehr gut gefallen als ich sie ausgepackt hab. Sie hat ein gutes Gewicht und ich würde sie auch weiterempfehlen.

Although my parcel had some issues with delivery, the crew continued to contact me about the delivery and what was going on, i even received a compensation as an apology which was amazing to see.
unreal customer service and would totally recommend for anyone in the market for some premium jewellery.

Ho acquistato degli orecchini che per il prezzo che avevano dimostravano comunque grandissima cura nel dettaglio ed elevata qualità dei materiali

Beautifully crafted ring. Reasonable delivery time. Love my new ring.
AAA+++

L’orologio è fighissimo e fatto molto bene. Ho avuto problemi solo con il corriere, ma il vostro servizio clienti è stato impeccabile. Consiglio di acquistare da questo brand per la qualità e per continuare a supportare l’artigianato. Grazie ancora!

Very beautiful just as in the pictures! Luxury on top for very interesting prices

Good quality, great design, love it!

I accidentally ordered the wrong ring size because i measured it wrong, so i had to exchange it. The exchange took about two weeks. which was a bit annoying, but the quality is amazing and customer service was also helpfull, so in the end it was still worth it <3

Ai commandé ma montre depuis 3 mois.#26092
Aucune nouvelle,aucune réponse de leur part ,si ce n'est" nous allons faire des recherches auprès de Fedex" et lorsque je demande à Fedex" umbra noctis ne nous a pas remis le colis".
Aucun professionnalisme aucun suivi,aucune solution.Fuyez!!!!

My watches have arrived, but the delivery took a very long time. No one contacted me for two months, even though I wrote to you several times.

I ordered a watch on the 1st November 2025, which apparently was lost by UPS, shipping tax was paid.i have emailed unlimited times with response very far a few. The last being just over 3 weeks ago, offering to refund or replace. I replied to replace. Since then I have had no contact from them at all. Their customer service is shocking, I feel completely let down and trusted. I wouldn't order from them again.

I hate leaving bad reviews but I simply have no choice. I ordered the midnight watch 5 weeks ago in the Black Friday sale and I was informed that a shipping label was created and it had been sent via Ascendia. Looking at the website for their tracking provider it took me to the Royal Mail website where it says “we are expecting your parcel”.

After a few weeks of no updates I had to contact the company via email multiple times to no avail, then I tried instagram as I wasn’t getting a response, and then they responded to my email.

Then after that they said they are launching an internal investigation to see what has happened to my shipment. The last communication from them I received was December 15 and I’ve had no response since despite asking for more updates.

I appreciate we are coming out of the Christmas holidays, however this was meant to be a Christmas gift for a family member for Christmas, and I don’t have much confidence in the companies responses at this point so if I can’t get an update telling me it’s in the UK I need a refund ASAP.

Update: On the 4th I was informed that it was lost in transit, I saw the email a couple of days later (somehow didn’t get a notification from my email provider) and I’ve asked for a refund on the 6th. It’s now the 9th and I’ve emailed twice and messaged on instagram again with no response.

okay so first time buyer i ordered a watch on 12/18/2025 and a necklace (separate order) on 12/20/2025. the necklace order has shipped but now im being informed that i have to pay import fees to UPS. i honestly feel like i should have been notified of this before purchase because those import fees are more than my order total so its like i had to pay double for the item. now the watch hasnt updated at all since i placed the order on 12/18/2025. i wanted the item before the new year so it doesnt look like thats gonna happen. i was very upset about the import fees that i wrote several emails to cancel. then i decided not to cancel and i sent more emails to make sure order goes through. i havent received one response yet and i have sent several emails. im not sure what to think of this company anymore but its been a horrible experience so far. im getting charged import fees which should have been clarified at checkout and first order hasnt updated in 10 days. im not sure what to do at this point. if you dont have the watch send me a refund, i could use those funds to pay those import fees that werent mentioned at anytime during checkout. honestly worst shopping experience

01/11/2026 okay so still no update on the watch and the necklace order after paying custom fees has now been lost in transit. this company wants me to wait for UPS to come to a decision before sending me a replacement or granting a refund. i really want these items but this company refuses to send them. i really tried to give this company a chance and paid everything they asked. i still havent received anything. im about to ask for a refund
on everything. i have a third
order i made and im not sure
how thats gonna go. i stick by original statement buyer beware i havent received anything after spending over $400 with this company

Never came to me

Cela fait 1 mois que j’ai commandée, toujours aucune nouvelle de mon colis…

Good coms re delivery
Pleased with product which is a gift for my son.

Its been 2 and a half months since I placed an order and I have finally received my order even though the site said the shipping should take 3 to 7 days....
Had a lot of email exchanges and turned out my adress was not on it. They said they would send it again but after some time i stil had not received anything. After updating my trustpilot review sharing my unfortunate experience they immediately send it. I now finally have my package and they were kind enough to gift me store credit.
Very nice people and beautiful products but unfortunately would not order again because of the hassle.

I havent recieved my gift yet and its nearly been a month

i gotta say i was super skeptical at first cause most brands i see on insta just sell cheap china jewelry and never look like the pics. but my umbra noctis order came in like 2 days and bro the quality is actually insane. it’s heavy, feels premium and looks way better in real life. didn’t expect that at all. def gonna order again soon.