Après demande de remboursement des sommes supplémentaires prélevées, je viens de voir qu'elles vont m'être remboursées. Bonne réactivité, en 3 jours j'obtiens le remboursement. Je poursuis les cours e... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Eddit: J’ai été contacté par le service client de l’application et j’ai été remboursé. Je suis satisfaite de cette restitution mais je suis quand meme déçu du fonctionnement de cette application.... Se mer
Företaget har svarat
Hier das gleiche Problem, 1 Abo abgeschlossen, ein weiteres in Höhe von 57,00 Euro ohne meine Zustimmung mit abgebucht. Hab mehrfach E-Mails bzgl. Widerruf versendet und bis dato keine Rückmeldung erh... Se mer
Företaget har svarat
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... Se mer
Företaget har svarat
Företagsinformation
Om Ultiself
Skrivet av företaget
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Kontaktuppgifter
2,8
Medel
978 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Estafa cobran sin autorización
Pague online un curso para ser proactivo de esta aplicación. Hoy dos meses después me hicieron un cargo de $1,258 pesos que NUNCA autorice. Leí críticas espantosas de miles de personas a las que engañaron de la misma manera haciéndoles cobros mensuales. Ya cancelé mi cuenta. Por lo que pido que respondan sobre este cargo y espero que sea el último para no sufrir más cargos de esta aplicación engañosa
17 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Hola Rafael,
Soy Rebecca, responsable de Atención al Cliente en Ultiself. Entiendo por qué este cargo te genera tanta preocupación, especialmente si apareció dos meses después y no lo autorizaste. Quiero revisar tu caso correctamente, incluyendo el historial de la cuenta, los cobros y el estado de la cancelación, para aclarar exactamente qué ocurrió.
Por favor, escríbeme a rebecca@ultiself.com
e incluye el nombre usado en la plataforma de reseñas para que pueda identificar tu caso cuanto antes. Quiero asegurarme de que esto se revise con detalle y de que recibas una respuesta clara sobre el cargo.
Bonjour est-ce une arnaque
Bonjour
Je viens de m’apercevoir que j’ai été prélevé de 49,93€ ainsi que 9,92€.
Je n’ai contracté aucun abonnement et encore moins pour donner mon accord pour une telle somme.
Merci d’effectuer le remboursement ainsi que la résiliation.
Bien à vous
29 mars 2026
Omdöme utan inbjudan
Svar från Ultiself
Bonjour Didier!
Je m’appelle Rebecca, responsable du service client chez Ultiself. Je comprends pourquoi cette situation vous alarme, en particulier si vous avez constaté des prélèvements que vous n’attendiez pas. Je veux faire vérifier votre dossier attentivement, y compris l’historique du compte, les paiements et le statut de toute souscription éventuelle, afin de vous apporter des réponses claires.
Merci de m’écrire à rebecca@ultiself.com
en précisant le nom utilisé sur la plateforme d’avis pour que je puisse retrouver votre dossier rapidement. Je souhaite examiner votre cas personnellement et m’assurer qu’il soit revu avec toute l’attention nécessaire.
Bonjour,
Bonjour,
j'ai aussi été prélevée de 49.93 € dans le cadre de l'offre 4 semaines à 9.92€! C'est une arnaque! je n'ai commandé aucun cours supplémentaire! J'exige également un remboursement immédiat de tout!
Géraldine
20 mars 2026
Omdöme utan inbjudan
Svar från Ultiself
Bonjour Géraldine,
Je m’appelle Rebecca, responsable du service client chez Ultiself. Je comprends pourquoi ce prélèvement vous inquiète, surtout si vous pensiez avoir souscrit uniquement à l’offre de 4 semaines. Je souhaite examiner cela sérieusement et vérifier en détail l’historique du compte ainsi que la facturation afin de clarifier précisément ce qui s’est passé.
Merci de m’écrire à rebecca@ultiself.com
en indiquant le nom utilisé sur la plateforme d’avis pour que je puisse retrouver votre dossier. Je veux m’assurer que votre situation soit étudiée avec attention et que vous receviez des réponses claires.
Betrüger
Betrüger, ich hatte per einal Zahlung einen Zugang(PDF) gekauft, dann sie schließen dem einen ein Abonnement ohne entsprechende Information zu geben.
Sie ziehen die Menschen das Geld aus der Tasche. Sehr unsauberes Geschäft.
Sowas muss verbannt werden.
Wie können die Betreiber schlafen, obwohl sie wissen, dass sie unsauberes Geld verdienen und andere Menschen damit schädigen.
17 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Hallo Khaled! Ich bin Rebecca, Leiterin des Kundenservice bei Ultiself. Ich verstehe Ihre Besorgnis.
Ich möchte Ihre gesamte Rechnungshistorie prüfen und genau klären, was passiert ist. Unerwartete Abbuchungen nehmen wir sehr ernst und ich möchte sicherstellen, dass Ihr Fall gründlich geprüft wird, damit Sie keine unklaren Antworten erhalten.
Bitte senden Sie mir eine E-Mail an rebecca@ultiself.com und geben Sie den Namen an, den Sie auf der Bewertungsplattform verwendet haben, damit ich Ihren Fall zuordnen kann. Sobald ich diese Informationen habe, werde ich die Details sorgfältig prüfen und der Sache nachgehen.
In common with so many others I can say…
In common with so many others I can say this is a con. When you first register they try to upsell you multiple times. Then you pay for the initial course, which by the way is awful just a bunch of generic videos, and then when you try to cancel they make it impossible. They link you back to the App Store but the subscription doesn’t show. Then you email them and nothing. They have effectively stolen an additional $50 from me (I was happy to pay them the initial $10 sign up fee as you accept a degree of risk online) and now im having to go via my bank to ensure they don’t take anymore.
16 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Hi James, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this felt deeply concerning and will do my best to assist you.
I’d like to look into this properly and make sure the billing history and cancellation path on your account are reviewed carefully. I also understand why the lack of a response after emailing would make this situation feel even more serious.
Please email me at rebecca@ultiself.com
and include the name used on the review platform so I can identify your case. I want to review the details thoroughly and clarify exactly what happened.
Learning to love me more than alcohol and food.
I am leary about subscriptions, but the reward of having an Ultiself subscription is that the whole app is very multifaceted. I like the vast array of helping programs within the App. I worked with Nick when I thought I wanted to cancel my subscription but he was able to assure me that it would not jump in price with the 2nd month.
16 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Hi Bettie, thank you so much for sharing your feedback!
If i could give zero stars
If i could give zero stars, I would. This is advertised on social media as being like duolingo for quitting drinking. I do Duolingo every day...it's a fun and interactive way of learning a language. This app simply produces a list of habits you are meant to adopt (like taking kudzu root) and you are meant to just say whether you have done them or not. It's not interactive. The videos are not helpful - just obvious info. I would recommend Headspace or some other self help app. This has nearly nothing to do with quitting drinking, just a cheap knock-off self-help app that is clunky and user unfriendly. What I find galling is that they are preying on people who are desperate and selling land on a beach at low tide. I tried to cancel per their instructions but nothing even shows up on my phone as a subscription. I have written to them...we shall see. But please don't get sucked into this...it's yet another con.
15 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Hi Molly! I’m Rebecca, Head of Customer Support at Ultiself. I can see why this left such a negative impression.
What you described raises serious concerns, and I want to review this properly, including how the experience was presented, what happened with the cancellation steps, and whether there is any billing history linked to your account. I also understand why you would be especially sensitive to this if you were looking for meaningful support around quitting drinking and did not find the content helpful enough.
Please email me at rebecca@ultiself.com and include the name used on the review platform so I can identify your case and look into it carefully.
Acquistato pacchetto per errore
Acquistato pacchetto per errore, ho scritto al supporto clienti tramite mail. Mi hanno risposto in tempi brevi, e dopo alcune email di contatto hanno emesso il rimborso.
Non ho usufruito dei loro servizi, ma 5 stelle vanno all assistenza post vendita in quanto hanno risolto il mio problema nel migliore dei modi. Un ringraziamento speciale va a NICK che ha gestito la pratica. Azienda seria
15 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Grazie mille per la tua recensione!
Siamo davvero felici di sapere che il nostro supporto è riuscito ad aiutarti in modo rapido ed efficace. Anche se non hai utilizzato il servizio, significa molto per noi sapere che l’esperienza con l’assistenza è stata positiva.
Nick sarà molto contento di leggere le tue parole - grazie ancora per la fiducia e il supporto!
Cuidado con la forma de suscripción
No he usado la app. Tuve cobros indebidos y me costó bastante comunicarme, pero después de insistir me respondieron y me reembolsaron.
14 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Estimado cliente:
Lamentamos mucho las molestias que le haya podido causar esta situación y le agradecemos sinceramente que haya compartido su experiencia.
Nuestro equipo ya se ha puesto en contacto con usted por correo electrónico para proporcionarle información detallada sobre su reembolso y la cancelación.
Si aún tiene alguna duda, envíenos un correo electrónico a vipsupport@ultiself.com: revisaremos su caso de forma prioritaria y nos aseguraremos de encontrar una solución adecuada. ¡Gracias!
Great customer service by Nick
Nick was extremely helpful and handled my complaint with great professionalism. He followed up to ensure I was satisfied and offered multiple solutions to provide the best possible customer experience.
12 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for your kind and detailed review! We’re really glad to hear that you had such a positive experience with our support.
Nick will be especially happy to know that his professionalism and follow-up made a difference and that you felt well taken care of. Providing thoughtful and effective support is very important to us.
We truly appreciate your feedback and your support!
Unauthorized Charge and Refund Request
Subscribed to a plan advertised as being under $10, but was charged twice within one minute: $9.92 USD and an additional $49.93 USD.
What makes this even worse is that their onboarding email clearly stated that the $49.93 USD auto-renewal would only be charged on May 13, 2026 — not immediately.
I contacted them twice since yesterday and have received no response. Their last reply was over 14 hours ago, and it feels like they are simply ignoring the issue.
At this point, I have no way to stop further charges, no response from support, and I am still waiting for a refund of the unauthorized $49.93 USD charge.
Very disappointing experience and extremely concerning billing practices.
13 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Dear Customer,
We’re very sorry for the frustration this situation has caused and truly appreciate you sharing your experience. After reviewing the details, it seems that an additional course subscription was purchased, which is why you were charged again. Please note that all purchases require user confirmation - otherwise, they cannot be processed.
Our team has already contacted you via email with full details regarding your refund and cancellation.
If you have any further questions, please reach out to us at vipsupport@ultiself.com
- we will review your case with priority and make sure everything is resolved properly. Thank you!
Nick
Nick, with the Ultiself team give me a great customer service I a very confusing issue where I had accidentally clicked on some purchases I wasn’t interested in I only wanted the initial offer. Nick took care of it right away I’m very satisfied and very grateful thank you to everyone at the Ultiself team🙏
13 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for your kind review! We’re really glad to hear that your issue was resolved quickly and that you felt supported throughout the process.
Nick will be especially happy to know that his help made a difference. We truly appreciate your gratitude and your support - thank you for being with Ultiself!
Utiself promoted itself on Social Media… it's a SCAM
Utiself promoted itself on Social Media as an app to reduce alcohol intake.. however when registering it seemed that it is about a million things, but not only the alcohol app it was selling itself to be. On top, I registered for a trialfor 4weeks for a bit less than 19 USD but was invoiced not only for that but also for 57 USD, to which I had never agreed. This looks like a big scam
13 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Dear Customer,
We’re sorry for the frustration this situation has caused and appreciate you sharing your experience with us. Please note that any purchase can only be completed after user confirmation - otherwise it cannot go through. From what you described, the charge is likely related to an additional course purchase.
To resolve this as quickly as possible, we’ve already requested some extra details via Trustpilot. You can also reach out to us at vipsupport@ultiself.com - our team will review your account and help find the right solution.
Thank you!
I signed up for the free trial and…
I signed up for the free trial and downloaded the Ultiself app, but due to life happening I didn't use it and forgot to cancel my subscription. I contacted Ultiself and was very impressed with the speed of their response. Nick was super helpful and efficient, and sorted out my query straight away. I am now a very satisfied customer enjoying my journey with Ultiself. The app is super user friendly and I would recommend anyone give it a go!
13 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for your kind review! We’re really glad to hear that everything was resolved quickly and that you’re now enjoying your journey with Ultiself.
Nick will be especially happy to know that his help made a difference. We truly appreciate your recommendation and your support!
Try this app for getting organised
I downloaded this as a trial to try and help with my organisation and productivity. As a woman with ADHD I find it difficult to say on task, but I found this very helpful to stay focussed. Customer service has been excellent and I would highly recommend.
13 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for your thoughtful review! We’re really glad to hear that Ultiself is helping you stay organized and focused.
It means a lot to know the app is supporting you, especially with staying on task - that’s exactly what we aim for. We’re also happy to hear you had a great experience with our support.
We truly appreciate your recommendation and your support!
Nick was very helpful in resolving my…
Nick was very helpful in resolving my in issues with my Ultiself subscription; the customer service was great. Thanks so much.
9 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you for your kind review! We’re really glad to hear that Nick was able to help resolve your subscription issues.
It’s great to know you had a positive experience with our customer service. We truly appreciate your support - thank you for being with Ultiself!
Great customer service
I was a bit skepticall with my suscription here, as I'm usually a bad, unconstant user and end up paying without using. Eventually, this was the case but I then got a great attention from their customer service (thanks Nick) who helped me pause the suscription immediatlely and offered me other more convenient solutions. It is always positive to feel there is common sense behind the scenes and you are honestly attended. Thanks.
12 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for your thoughtful review! We’re really glad to hear that you had a positive experience with our support.
Nick will be especially happy to know that his help made a difference and that you felt genuinely understood and supported. Providing fair and thoughtful solutions is very important to us.
We truly appreciate your feedback and your trust - thank you for being with Ultiself!
I am getting a huge amount out of the…
I am getting a huge amount out of the programmes. I have quit alcohol, I have upgraded my identity and now I am building a powerful business from the inside out because the programmes teach me how to operate from peak performance. I recommend all of them - especially the ones that your intuition guides you to.
12 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for sharing this - it’s incredibly inspiring to hear.
We’re really glad that Ultiself is helping you make such powerful changes, from quitting alcohol to building your business and operating at a higher level. That’s exactly the kind of transformation we aim to support.
Your journey and mindset are amazing - we truly appreciate your recommendation and your support!
Great App thanks to Emma
Great customer service support. I had an issue after downloading the premium version of the app. However Emma from Ultiself resolved my issue quickly and efficiently. She went above and beyond my expectations and I consider her to be a the best customer service assistant I have ever dealt with.
10 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Thank you so much for your amazing review! We’re really happy to hear that you had such a positive experience with our support.
Emma will be especially glad to know that her help exceeded your expectations - she truly cares about providing the best possible assistance.
We truly appreciate your kind words and your support - thank you for being part of the Ultiself community!
Very disappointing experience
Very disappointing experience. I was initially charged $9 USD, and later I was charged $49.93 USD through PayPal without my clear consent or authorization. I had specifically checked on my phone to make sure I was not enrolled in any future charges or automatic renewals, so seeing this payment go through was extremely upsetting.
What makes this even worse is that I have asked for a refund multiple times, and instead of resolving the issue, I’ve been given the runaround. This feels misleading and unfair.
I work hard for my money, and I should not have to pay for a subscription or renewal I never knowingly agreed to. Based on my experience, I would strongly advise others to be very careful before purchasing anything from this company.
5 april 2026
Omdöme utan inbjudan
Svar från Ultiself
Dear Customer,
We sincerely apologize for the inconvenience this situation may have caused and truly appreciate you taking the time to share your experience.
Our team has already reached out to you via email with detailed information regarding your refund and subscription cancellation.
If you have any remaining questions, please don’t hesitate to contact us at vipsupport@ultiself.com - we will prioritize your request and make sure your case is handled properly.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.