UKPaintball Omdömen 

2 783
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

UK paintball was really helpful and made this arrangement very easy. Andrew from customer service was super quick to respond and the whole booking experience was smooth. Cannot wait to have fun with t... Se mer

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Betygsatt 5 av 5 stjärnor

Have just booked my son and his 6 friends in for paintball next week. Luis made the booking process easy, quick and all information was provided. He was very helpful thank you! We look forward to the... Se mer

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Betygsatt 5 av 5 stjärnor

Andrew has been a great help during whole booking process. I had to book few numbers, then add few more and then adjust the final number etc. Appreciate his help and patience with me. Next we can't wa... Se mer

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Betygsatt 5 av 5 stjärnor

I called today as I had a couple of questions. I spoke to Luis, and he was absolutely wonderful. He not only answered all my questions, but also gave me info that I had not even thought of. After... Se mer

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Företagsinformation

  1. Paintballcenter
  2. Paintball-butik

Skrivet av företaget

Play paintball games at the UK's leading paintballing company. Book online today & enjoy the ultimate paintballing experience with UK Paintball


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(2 783)

425 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Not a great experience to be honest

Not a great experience to be honest. Told to arrive for 12.15 and waited an hour before starting due to one player in another party being late. 50 odd people left waiting for one person is ludicrous and at 3.30 we had only played 2 games so had to leave due to a booking elsewhere. If you advertise 12.30 till 4 make it happen not everyone can extend the time spent there. No instruction was given as to what was going on until we asked, communication was very poor all day, the safety brief was rubbish, one guy shouting who could not be heard due to a kids party behind us, then they wonder why people do dangerous things. Guns constantly jammed or discharged all air from cylinders, just a shoddy set up. Found staff to be rude and obnoxious when spoken to, really disappointing activity for the start of a stag day.

13 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,



We’re sorry to hear you felt we were only worthy or a 1 star review, 



We take all feedback seriously, though we have to admit we are concerned and a bit puzzled by the description of events, as this does not reflect how the venues usually operate.


There is a strict policy regarding start times: if players are late, the session does start without them and while equipment malfunctions like a jammed marker can occasionally happen in our industry, the marshals are always on hand to provide immediate replacements so no one misses out on the action.


We have tried searching our booking system to find a group matching your description from that day but have been unable to locate you. We would really like to look into this further, so please could you contact our management team directly at customerservice@ukpaintball.co.uk with your booking name and the date of your visit so we can investigate exactly what happened.


Thanks


UKPaintball

Betygsatt 1 av 5 stjärnor

Don't book through UK Paintball

Don't book through UK Paintball, they are only an agency, they don't operate the paintball venue and have no control on what's happening and don't know anything. Search for the local vendor and talk to him directly. Expect to spend at least £100 per person for a full days paintballs, or £50 for half a day.

13 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback.

We’re sorry to hear that you felt we were worthy of a 1 star review,

To clarify for future guests, you are correct that UKPaintball operates as a booking agency. Our role is to connect players with a nationwide network of local venues, making it easy to find and secure slots. We take full responsibility for ensuring that our customers feel supported, and it is disappointing to hear that you felt we lacked the necessary insight into the local venue's operations.



Regarding the cost of paintballs, pricing can vary depending how trigger happy each player is. On average, players use 300–400 paintballs for a half-day and 500–600 for a full day. At the venue your group attended, that typically translates to around £27.50 for a half day and £40.00 for a full day.

We’ve reviewed the email correspondence prior to your booking to see how we handled your queries. While our team were able to answer all of your questions, we’d love to know where you feel that information or guidance could be improved. Please could you get in touch with us at customerservice@ukpaintball.co.uk so we can discuss this with you?

UKPaintball

Betygsatt 5 av 5 stjärnor

Andrew from customer support r team was very helpful and polite

Andrew has been a great help during whole booking process. I had to book few numbers, then add few more and then adjust the final number etc. Appreciate his help and patience with me. Next we can't wait to attend the actual action.. It's going to be an awesome teenager birthday event.. Thanks Andrew...

10 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Haven't attended yet

Haven't attended yet, but really good forward to it and Andrew was so helpful with all my questions and the booking process was very easy.

6 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Staff review

I am yet to have the paintballing experience, but Andrew was really helpful with booking as I did it last minute and it was the quickest booking ever!

5 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Great experience received so far from…

Great experience received so far from Andrew via WhatsApp relating to the booking process. We’re all looking forward to a great day of paintballing, which I’m confident will be based on this initial experience!

5 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

I messaged UK paintball and Andrew was…

I messaged UK paintball and Andrew was very prompt & dealt with my queries really fast & efficiently. I was able to make a reservation and have it confirmed quickly. Great customer service thank you,

4 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Great Support

We’ve not attended yet but I had issues with the website making the booking. Andrew on the support desk couldn’t have been more helpful and everything was sorted very quickly.

1 juni 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Lewis was great

Lewis was great! Customer service in 2026,for the most part, is awful! but Lewis was friendly and extremely helpful. Thank you

29 maj 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Book over the phone!

After having difficulties booking online and applying my discount coupon I had a brilliant conversation with Luis who was able to attend my needs attentively and efficiently. He was easy-going over the phone and was able to get my booking done, with coupon included, with no issues. We look forward to our visit to the Kilmarnock centre!

28 maj 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Luis made the process easy

Booking through Luis made the process so simple. Very accommodating and helpful giving any information i asked for, looking forward to the games!

28 maj 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 1 av 5 stjärnor

Disapointment

We were asked to be there 10-15minutes early, then waited until gone 10past for others to arrive.
Our group abided by the no close range from the start, the other group never reguarded or respected the no close range or if a person had their arms up they continued too shoot.
After 3 rounds the other group were fed, i didnt order food but we should not have been made to wait for the others too eat (this should have been at the end). Round 5 people were getting hurt (i know its paintballing) but the marshalls had this brought to their attension and no one was paying any attention, marshalles did not pull anyone up on no firing when arms in the air or close range. Thoughly disapointing experience.
Only 1 marshall to 20 people. This marshall either needs more control of more marshalls in the firing area, so atleast someone watching from a viewing area.

23 maj 2026
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,



We’re sorry to hear you felt that we were worthy of a 1 star review.

While the actions of other players are something that are outside of our control. We never like to hear of customers feeling their experience was disappointing.

We would like to look into this for you, and have dropped an email to the contact details on the booking. Please could you respond when convenient? Alternately, please get in touch on either 0330 043 4122 or customerservice@ukpaintball.co.uk

UKPaintball

Betygsatt 5 av 5 stjärnor

Brilliant from start to finish

Brilliant from start to finish. The whole booking process was easy, orientation was very thorough, safety was very clear on wat 2 do and not 2 do. Great day!!! Thanks lads.

18 maj 2026
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

June 26 booking

Not attended our booking yet but my son has been before and LOVED it. Super friendly, helpful booking service.

22 maj 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

Betygsatt 5 av 5 stjärnor

Great service and communication

Andrew has provided fantastic service to help us book an afternoon of paintball. Very responsive, has suggested some great ideas to maximise the experience and has even arranged for us to have a session when the park is normally closed!

13 januari 2026
Omdöme utan inbjudan
Logotyp för UKPaintball

Svar från UKPaintball

Thanks for your feedback,

UKPaintball

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