Appointment at 8 am - turned up at 12.00.Tried to call them but phone lines then not working. No response to emails. When the engineer did turn up was apologetic, efficient, and knowledgeable. I was c... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a very disappointing experience with UK Gas Plumbers. At first, things appeared professional: they asked for photos of the installation area and provided a quote based on that. I accepte... Se mer
Abusive & incompetent Booked a visit with Ernst on Monday, call out charge £180(inc vat).Agreed. Turned up for 5 mins, said needs to order a pa... Se mer
Företaget har svarat
Boiler stopped working. The engineer figured out it was because of a frozen condense pipe. He wrapped some insulation around the pipe outside and a few moments later the boiler started working again a... Se mer
Företagsinformation
Skrivet av företaget
We provide commercial gas engineers, commercial plumbers, commercial heating engineers and commercial catering installations. Our engineers are competent and experienced commercial boiler room experts. We can work on old and new systems. We can fix, repair, mend, weld very old commercial boiler installation. We are specialist plant room engineers with good understanding of BMS control panel diagnostics. We Cover London, Surrey, Essex, Berkshire, Buckinghamshire, Sussex, Kent and Nearby Surrounding Counties.
Kontaktuppgifter
7 Bell Yard, London, WC2A 2JR, London, Storbritannien
- 020 8935 5572
- Info@ukgasplumbers.com
- ukgasplumbers.com
2,7
Dålig
28 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Friendly, helpful, and a knowledgeable Person
Arrived on time, friendly, very helpful and polite, work was done quickly and very reasonably priced. Explained the technical details as well. Excellent service, Cannot recommend it highly enough.
3 januari 2021
Abusive & incompetent
Abusive & incompetent
Booked a visit with Ernst on Monday, call out charge £180(inc vat).Agreed.
Turned up for 5 mins, said needs to order a part and will be back Tuesday, latest Wednesday. Fair enough.
We received an invoice with a payment date of 16th September
On Wednesday (9th September, when he was meant to come back) we get a phone call evening time to say he's not coming back until he gets the £180.
We got into a bit of an argument about the fact that on invoice it says payment due on 16th September, and that surely we pay once he finishes the job? (like all other companies)
But he didn't have any of it, he said we must pay now or he's not coming back.
He kept on saying which big companies he works for / with, we said we don't care who he works for, we just want the job done.
So... feeling harrased and pushed into doing so... We paid
From our side - we were worried we will pay £180 and the guy will never come back to fix it.
Well guess what - THAT'S EXACTLY WHAT HAPPENED!!!
Literally a minute after we paid - he txted to say he is not coming back to finish the job!
Apparently we were too rude for him to come back.
What a lovely excuse to get £180 for 5 mins of looking at gas pipes........
He kept on saying we are too small company and we can't afford him!
We don't think of ourselves as a small company (1523 pubs, of which obviously all will be warned about this company)
You have been warned ( again... As I see we're not the only one...)
Though they will probably say they don't know who we are either... Or say some horrendous stuff about us ;p this is how you many money in this world...
Hopefully you're not going to be as silly as we have ;(
Make your own mind up!
COMMENTS TO ERNST REPLY
You actually quoted us another £180 (inc vat) for another hour of work :p funny how it changed to less (£90) after we left a review ;p
Obviously tried to rip us off again.
In previous reply you said it would be £90 but removed it from your comments after you realised you got caught 😂
People who read the reviews will make up their own minds ;)
Clearly you can afford to upset many customers, because you work with huge companies and boast about it. "Small" companies don't matter to you
We did agree to you coming back ( even for the £180 plus parts) so we can afford it, but you must have decided we are not easy to rip off again ;p
We found a decent company who doesn't lie, and doesn't abuse or harrass anyone
Ps. Can you stop calling us, nor me or my manager will take any more abuse and harassment from you!
We paid you so just leave us alone!!!!
Everyone will know that The mouse droppings comment is a revenge ;) well done ;)
14 september 2020
Svar från UK Gas Plumbers
We’re not incompetent: We diagnosed and found the problem in less than 5 minutes. Lol. You said it yourself.
We charge £150+vat for breakdowns. We gave our prices upfront. You approved and I sent one of my engineers to your site. You was told to make payment for the first visit Immediately. Before we can return to carry out the repairs. We ordered the replacement gas solenoid valve. And 2 days later you still hadn’t made payment.
You called us and we advised you again that payment for the first invoice needed to be paid before we can reattend. Then someone else from your company called telling me our prices were too high and told me “I was talking nonsense”. Clearly you’ve got a problem with making payment. So once you paid for the first visit. I cancelled 2nd visit and returned the part to the supplier.
We won’t tolerate any abuse from anyone and still be expected to return to the site. If you can’t afford our prices. Don’t accept it and then complain when it’s time to make a payment.
We know pubs are suffering And shutting down because of covid. It’s not personal. It just Business.
Also You should spend some money on pest control
Fast excellent service
Ernest from the company was in charge of a boiler installation in my flat and did a fantastic job. Also it was done with a short notice which is not always available when booking services in other companies. Recommended.
4 december 2017
Omdöme utan inbjudan
Outstanding service
I had a great experience with UK Gas Plumbers, the engineer did really good job. Highly recommend!
17 december 2016
Omdöme utan inbjudan
Quick, friendly and progressional service.
Needed a landlord's gas safety check doing and from initial enquiry, I had my certificate within 48 hours. Friendly service, both via phone in organising the appointment and in person when the engineer came over. Highly recommend.
13 december 2016
Omdöme utan inbjudan
Landlord gas Certificate
The man who spoke to on phone was the boss of the firm was Ernest & was a very nice man with lots of professional integrity who didn't even take payment until a few days later on the phone & offered a good price for 2 gas certificates & I would be happy to recommend to anyone.
13 december 2016
Omdöme utan inbjudan
Excellent service, excellent price
Great service, very responsive, excellent price. Will definitely use them again.
13 december 2016
Omdöme utan inbjudan
Uk Gas Plumbers
We work with many trades and Uk Gas Plumbers has been great everytime. Always friendly and keen to help.
13 december 2016
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.