UK FLOWER GIRL BOUTIQUE  Omdömen 

We ordered during covid so whilst I appreciate this was a stressful time for several it was made even more stressful when we ended up having to make several orders from this company. Eventually we got what was needed and the dresses are lovely however when we ordered tbe seperate tops these were not matching sizes for the age range, had different arm & chest lengths for example and different number of buttons at the back. After several orders and returns we eventually got there but the rudeness experienced from customer service was unacceptable (ordered through Etsy uk). Clearly this has not improved as after leaving a comment on a FB post (hardly a verbal attack as described - they’ve deleted the post btw after posting a screenshot of my previous reviews) they sent me an abusive message accusing me of not being a genuine customer and then blocked me before I could even reply with order numbers. Quite happy to provide screenshots of the rude service we have experienced. Lovely dresses when made correctly otherwise very poor customer service.

Update: Despite the order being made through Etsy it still goes through to the same company plus I have also made orders direct. I wish I could add a photo of the FB messages they sent me showing they attacked me straight away…looking through my profile (I don’t use my real name for security reasons btw) researching my real name and background, commenting on my photos. The behaviour was completely unnecessary and instantly on the attack. Taking a screenshot of past reviews (all valid that pan over 8 years) which are not many btw and all honest so don’t try and attack me with that one and accuse me of some sort of ‘behaviour.’ The response just shows their anger. They blocked me on messenger not even giving me a chance to give my order numbers. I’m more than happy to show the message response showing my message would not go through to them because they had blocked me.

Some of the orders were made direct from the website in 2022. If Trustpilot request the order numbers as evidence and ask for copies of receipts and email/message communication evidencing our experience then I am more than happy to provide them but sadly your response to my review goes to show how poor the customer service remains.

Update: I note the company have now altered their response. Yes we ordered several items to compare styles for our flower girls but I didn’t think that was a crime. As mentioned this was in 2022 not 3 years ago as you have incorrectly stated so you are clearly getting orders confused in your comments. Firstly I strongly dispute accusations of being aggressive and I am certainly not in the habit of making up false reviews. I would hardly describe 6 poor reviews over the course of about 8 years as many. I also strongly dispute your accusations about multiple complaints…wow, you need to get your facts right!! When items arrive like described of course we need to complain. Shame I can’t add screenshots of the messages we received from you on here. My husband and I were nothing but courteous with trying to sort out all the issues incurred with you. If anything you are the aggressive party especially given your conduct following my initial review. This is where as a company you fail … very poor customer services! I’m surprised you tolerate your own behaviour!!

Update: The comments from this company are bordering on hilarious … 170 emails, scamming out of goods, horrific?!! Well that’s come out of thin air! I work full time and barely have time to prioritise one email! Even mixing me up with someone from 2020?!! They keep changing their response (hence the above updates) breached privacy protocols displaying personal details about me (for which Trustpilot agreed & deleted their last response) and are now trying to paint me as an apparent ‘horrific customer’ & a scam reviewer to make their behaviour look better and paint me in a bad light. All lies so shame on you. For info, Trustpilot have verified this review from the evidence I sent them. The company (or more fairly the person who managed their social media) can lie all they like but their behaviour through this whole process only shows how vile and intrusive their behaviour can be. Quite scary how they behave over one bad review. They’re the ones who should be ashamed of themselves! I genuinely hope no one else has the unfortunate experience my husband and I had. My advice to any future customers to this company is to save a copy of all communication with them … you may just need it!

Order arrived promptly. Outfits were a perfect fit and the flowergirls love them.

Beautiful dress, well made with gorgeous detachable roses on the waist. True to size. Arrived with no creases at all. Fully recommend this product.

Stunning dresses for my flower girls! Website is so easy to use an delivery was fast

Uk flower girl boutique is simply amazing. I ordered two flower girl dresses for my nieces , one didnt fit and they was absolutely amazing with sending me another one out. Would 100% recommend

Amazing Service.

Very helpful lovely Staff, Fast delivery and the quality of the dress was beautiful. Thank you all at Flower Girl Boutique!

Really brilliant customer service, and even more beautiful product! Our daughter wore this dress for her christening and it was absolutely amazing!

I thought I had ordered my Flower Girl dresses, and after 2 weeks realised that they were still in my basket. I quickly sent an email explaining the mess e had got myself in and sent in my order. UK Flower Boutique contacted me the very next day by phone and reassured me that the dresses will be with me in time. And true to their word they were. All your dresses fitted perfectly and look beautiful on all our Granddaughters (4 years old) Our wedding is on the 19th of August and I can not thank you all enough for all your help. We love the dresses and I will definitely recommend as they have gone above and beyond for us and we truly appreciate it thanks again.
Patricia Stephens

This dress arrived promptly and we are delighted with it. It is made with soft material that does not itch like many other dresses of similar design. The sizing is accurate and it fits well

Fast efficient service. Quality was really good,wondered whether lace would be rough but it was ultra soft great lining and underskirt. Best of all was able to get a small toddler size to match a 10 Yr old. Perfect.

Beautiful dress. Fast and professional service!

Great quality, pricing and arrived quickly. Thank you and I will definitely order again!

The dresses are great quality and perfect for our two beautiful flower girls.

I ordered 5 flower girl dresses they were in the sale and when they arrived I could not believe how beautifully made they were.
The sizing is spot on and communication during ordering to receiving was great

The dresses were lovely with a nice fluffy tulle skirt. However the lace is too light and can easily tear so we have to be extra careful to make sure it doesn't. Love the dresses!!

Fantastic customer service support. Great packaging and stunning dresses, of excellent quality

Fantastic service my order was delivered within 48 hours of ordering. The dress is just what I wanted

Beautiful dress, exactly the same as advertised. Delivery was quick too