Yard Force UK Omdömen 330

Good customer service, prompt delivery, quality product.

Very pleased with product and customer service.

Livraison très longue, service client ne répond pas ??
Vais-je avoir des nouvelles de mon colis ?

We still have NOT RECEIVED this strimmer.
DPD said they could not find this address.
We have ordered and received things from you in the past with no difficulty at all.
DPD told me this morning that the strimmer has been returned to you.
The money for this was taken on 10th April.
Please could this be delivered A.S.A.P

SERVICE APRES VENTE UNE CATASTROPHE PERTE DU COLIS MESSAGE QUE J AI ENVOYER A( YARD FRANCE )SUMEC FRANCE le colis est chez vous depuis le 31/03/2026 à 10:38. Bon de transport nᵒ 7883811091000565. Vous avez reçu le colis le lendemain du ramassage par TNT. Je vous ai contacté, et vous m'avez répondu que vous n'aviez pas reçu le colis, tout en envoyant un numéro TNT nᵒ 7817777425577487. de suivi bidon, obligé de contacter TNT pour savoir où est mon colis. Pour quand le robot tondeuse ? MERCI OU JE CONTACTE LA DÉFENSE DU CONSOMMATEUR UN VRAI FOU.... DE GUE...... J'AI DÉJÀ CONTACTÉ YARD FORCE POUR SON SERVICE APRÈS-VENTE CATASTROPHIQUE.

Just got my gmr40a petrol lawn mower delivered today and it looks very well built was looking forward to getting cracking on my lawn but unfortunatly they dont supply the oil for the mower
It's a bit like getting a brand new car and been told you can't drive it until you've been and bought some oil seems a bit tight of them to me

I have to say I cannot fault this company, the products I have to say do exactly what they say they do. The after care once you get through the usual electronic stuff is outstanding and my products are 3-4 years old and I have not been charged yet. Outstanding in today’s market, they deserve a lot better reviews than they get and that’s not because of the foc. The products are excellent and UK based.

Battery number 2021030949, charger Ch2021030290,Lawnmower 2021040349. Why cant my battery charge anymore, only been used for two seasons. No charge means no lawnmower or strimmer. Need an answer quick before I have to dig deep and purchase tools again.
Problem solved very quickly by Yard force staff,
Thanks again.

Purchase a Yard Force petrol mower as it is equipped with a Honda EasyStart engine.
I have used the mower once, but very difficult to start. For the second mowing the mower no longer starts, I have drained tank, replace the fuel, but with no success. My previous Honda Easy Start mower started first time every time.
I am returning to Costco, where I read the reviews this is not uncommon.

I bought a Yard Force Lawn mower 2 years ago. A part, the roller, had broken and I rang to enquire about a spare for this. I found the automated system that asked for my details, model number & problem, excellent. I almost immediately received an email & the issue has been expeditiously dealt with. Nicky was my Customer Experience contact who dealt with the enquiry with alacrity & was extremely polite & helpful, hence my top score review.

Great purchase at a very reasonable price
Quick Delivery, easy to put together and easy to use.

Battery lawnmower cells have a critical fault where the BMS system won’t allow the cell to charge. It can’t be reset when this happens.
Support were useless and I had to point to online posts indicating what the problem was, then sent me a new charger instead of a new cell. Weeks later we finally got a new cell and that has now failed despite being careful not to let it run flat when in use.

Electric Mower wouldn’t start after winter, despite basic checks. The machine was under extended warranty. Yardforce arranged a courier next day to take away for repair. This was completed and the machine returned within a few days. The technician completing the repair, sent me a report with a video showing the mower working. Very good service start to finish.

The customer service provided by Nicky and Hollie was first class and super efficient.

I had an issue with 2 batteries and their charger for my Yard Force blower/vacuum, which I had recently purchased.

Nicky and Hollie were very supportive of my issues and resolved these in such a professional manner. I couldn't have asked for a better service. Thank you.

Needed a spare part (broken switch - mea culpa!). Initial contact via a chat bot on my phone (very strange) but it worked and the subsequent email exchange was great.
Nicky was very helpful, and the part arrived very quickly.
Great service. Thank you!

Mower cuts okay but issues
Plastic pip that sets the cut height snapped off, so only cuts at 20mn.
Collection bag ideally needs to be bigger, but even at 1/2 full the carry handle comes away as handle fixing is useless

The zipper broke on our leaf vacuum, we bought through an outlet and was told by the outlet to send it back for a full refund.

As we were happy with the item and it was still under manufacture guarantee I contacted Yardforce directly, I was abit worried if they would say I need to go back through the outlet.

They were amazing, I provided all the information they wanted and they had no problem sending a new bag out.

This saved me all the hassle of returning the item as we were happy with it.

The customer service team were really quick and the bag was sent out the next day.

Excellent customer service!

The service is excellent
Had need to contact them re integrated of their products into the app after a phone change and followup support after needed to share the device.

Timely and well supported with good advice

I had my Yardforce lawnmower for 9 years before it suddenly stopped working. I contacted Yardforce by email who could not have been more helpful. Lawnmower collected for repair, I had constant updates and quick replies to my (many emails and questions). Lawnmower not repairable but a replacement (at a good rate) offered with delivery.
Customer service was absolutely outstanding thank you.

I bought a mower a couple of years ago. The mower itself is fine, and cuts well. But battery life is appalling. Battery charge fades very quickly, and after a year gets to the point it only lasts 10 minutes. I'm now having to order my 3rd battery, and at £74 each, not a cheap mower to operate.

Update - As requested I emailed customer services (twice), but have had no response, not even an acknowledgement. So I will now be looking to replace the mower with another brand, as the battery life is so poor.