Liz Earle Beauty Co. Omdömen 18

Contracted the customer service team regarding an issue I experienced with one of their products. They were very responsive and resolved the issue very quickly.

I love Liz Earle products - they give you that spa feeling at home. I'd highly recommend the products and, the fact it is supported by such great customer service is amazing.

I stupidly ordered a wrong item, it was dealt with speedily, efficiently and courteously, thank you Anita and Jo in Customer Care.

Regarding delivery: I am surprised that a company like Liz Earle are still using polystyrene "worms" in their packaging. Every other company I buy from uses paper or cardboard, in order to save the planet.
I shan't buy from them on line again.

Really poor customer service experience. I ordered a product which arrived, when opened and used for the first time, the screw cap would not fit back on. I contacted "customer service" who wanted me to send the bottle back at my expense, and then said they were out of stock in any event. No flexibility whatsoever. Would never buy again from this brand.

I love the Repair gel cream as it instantly gets to work and you feel and smell spa ingredients as you massage into skin.
I couldn't believe the smell and cooling comfortable feeling left me to now not go back to anything else...

Seeing the poor reviews on here makes perfect sense how this company operates.

I placed a few large orders as I run fundraising events for special needs families, and we have a gala coming up so have been making up beauty baskets for the evening.

All my orders were cancelled by Liz Earle, so I now find myself looking for products at the last minute.

I will never order from this company again.

Ordered a few gifts for a birthday present and the box arrived completely broken and ripped. The inside was pretty battered too. I sent the photos to Liz Earle directly and got a reply from Leila saying ‘ We will take up the issue with Royal Mail’
Good luck with that!
Completely disappointed…

Ordered a Christmas present on Saturday 30 November and it was dispatched on Monday 1 December. Unfortunately, the parcel has been languishing at a Royal Mail mailing centre since then even though RM notified me they would be delivering on 6 December.

Contacted Liz Earle who sent out another parcel by priority delivery requiring a signature. Very impressed by the efficient, polite and friendly customer service from Angelique.

As an aside, Liz Earle products are fantastic and really good quality!

I have recently purchased the No 15 perfume from Liz Earle. I cannot fault this company, everything was perfect from start to finish. The perfume is amazing and the smell unique. I nearly didn’t buy direct due to the poor Trustpilot rating, but this is not a reflection on the company and it’s website, these ratings are linked to skin reactions from certain products. Please do not let this rating put you off from buying online as the online purchasing and safety is excellent. I have nothing negative to say about the Liz Earle website and delivery process itself. Plus I have only purchased the perfume which like I said is amazing, and thank you Liz Earle for the free gift, what a treat. I am yet to use other products so I cannot comment on those as yet. But needless to say I am so happy with my purchase and I already have my eye on the other perfumes in this range which also smell amazing.

Why take over a company like Liz Earle with a great following and then change the products for substandard alternatives. It’s so disappointing. I and others I know use to love her products a high street brand now does a better alternative at a fraction of the cost.

Rose and ginger botanical candle, bought as a birthday gift arrived in good time but really small for the price

I used to use Liz Earle products for years (when Liz Earle owned it) Recently came back to it as remembered how good it was and now have chemical burns and dry rough patches on my skin and face. I purchased the entire face and body collection as a Christmas present t myself and all I ended up with is damaged skin. This is totally not acceptable from a high end brand. After researching Liz Earle it seems they have changed their formula to one that is sub standard and not fit for people with sensitive skin. I struggle to keep my skin healthy and on and even keel and if I'd have known your products where going to cause such a reaction I wouldn't have wasted my money. I've not even has a flicker of a reaction with products that cost under fiver. Doctors had to prescribe me cream to help relieve the rash and itchiness. I've requested my money back and will be taking my complaint further if I don't get it.

I was a avid user of skin repair moisturiser for many years. It was an amazing product smelt beautiful and my skin felt amazing.
Unfortunately some time ago they relaunched it with a new product which is nowhere near as good as the old one. It smells and feels synthetic and is nothing like the fresh natural products Liz Earle was always famous for and is now just like any other standard cream that is on the market.
At the time of the change many customers complained and begged them to bring the old product back but they refused to do so.
Very very disappointed and really wish that Liz Earle had not sold her company

An absolute joke - not suitable for sensitive skin at all
The brand has completely gone to s***. And I’m not one to swear.
I’ve been a loyal customer for 10 years because the products used to be so good
Now everything is cheap and causes chemical burns.
Disgusting.

Reformulation of products has left my skin with the worst acne of my life! I had tried every acne treatment around to help my constant breakouts over the last year, then after realising it was my trusted Liz Earle moisturiser that was causing these inflamed red spots all over my face. I have discontinued use and now everything has gone back to normal thankfully. I don't know why you would change a product if it wasn't broke, very disappointing and will not be purchasing again

Quick delivery, great offers and wonderful quality products

I have personally used Liz Earle for years after a recommendation from a friend and being bought a mini set.
The cleanse and polish is lovely and I love the different ones they primarily do at Christmas.
I bought a few presents for family this years from here including the hand cream and they are also now hooked.
I love how they are so well packaged and small samples also added now and again.
Thank you for the hard work that goes into every aspect of making the products so lovely.

Execellent face and hair products. I have bought the skin care cleanser, toner and moisturiser and hair shampoo over many years and am delighted with them because they contain natural ingredients with a delicate smell and represent good value for money. Always beautifully packaged with care.