Ordered an item as a gift but unfortunately it was delivered to a pick up point and the recipient could not collect it. I was given the option of a redelivery for a small charge but didn't respond as... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have bought 6 of these lovely paint by numbers I have finished one now onto my second one .The other 4 are for my daughters.The paints and canvas are great I just wish the brushes were a better qual... Se mer
Do not order from this place, absolutely dreadful, ordered 4th of December it said 48hour delivery in the uk, I thought cause it’s Christmas obviously will take a bit longer…. Fast forward to 22nd De... Se mer
Företaget har svarat
I made a mistake when ordering my kits. Katherine very promptly sorted it out for me. These kits are excellent quality and I'd recommend to anyone. Can't wait yo start my beautiful kits and have h... Se mer
Företagsinformation
Skrivet av företaget
Figured'Art serves customers in the UK, providing painting by numbers and diamond painting kits to cultivate artistic skills at one's own pace. With an emphasis on quality and accessibility, we collaborate closely with international suppliers and artists. Our personalized kits transform photos into unique artworks, and we also offer custom canvas commissions. Join us in embracing creativity with Figured'Art.
Kontaktuppgifter
Storbritannien
- customerservice@figuredart.com
- uk.figuredart.com
4,0
Bra
31 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
I ordered a custom paint by numbers, and was sent the wrong item. But when I emailed customer service, Jamie was very helpful and got the correct print sent out straight away.
13 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Emma! We’re very sorry for the mix-up with your order, but we’re glad we were able to resolve it quickly for you. Thank you for your patience and understanding—we truly appreciate it!
Best,
Figured'Art Customer Support Team
Previews before purchasing
Jamie was extremely helpful and respectful. He assisted me with several previews of my custom painting before I made the purchase, ensuring everything was just right. I really appreciated his patience and support throughout the process.
11 juni 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Thank you for the lovely review! We're so pleased to hear Jamie provided such great support—your satisfaction means everything to us.
Best,
Figured'Art Customer Support Team
I ran out of paint on pot 3 of the…
I ran out of paint on pot 3 of the hippo canvas and Jamie was very helpful in ordering a new pot and keeping me updated.
23 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Ms Jones, we're sorry to hear you ran out of paint. Thank you for your feedback! We're glad Jamie was able to assist you promptly—enjoy finishing your hippo canvas!
Best,
Figured'Art Customer Support Team
Excellent quality.…
The Quality of the canvas especially framed are brilliant The quality of the paint is also brilliant. I do extremely difficult paintings and.I really enjo.but even the basic paintings a enjoyable to do
31 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Reginald! Thank you so much for your kind words! We're thrilled to hear you're enjoying both the challenging and basic paintings, and that you're happy with the canvas and paint quality. Happy painting!
Best,
Figured'Art Customer Support Team
Fantastic service
I had used other company before but with this one they get back to you straight away nice little tool bag nice little pot of glue .
I will be sure to tell my friends bout this who do 5d diamond art. And delivery was quick didnt have to wait weeks like the others
22 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Cressida, thank you so much for your feedback! We are happy that our team could assist you. :)
Best,
Figured'Art Customer Support Team
Fantastic collection of paint by…
Fantastic collection of paint by numbers kits - truly something for everyone.
One of my kits came with an incorrect colour, Jamie went above and beyond to rectify this for me. They kept in regular contact through the shipping process and truly made me feel like a valued customer. I’m so impressed with the choice of prints and have absolutely loved the paint by numbers I’ve purchased from them.
Excellent quality and excellent customer service
19 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
We appreciate you taking the time to write a lovely feedback! Providing excellent and quality customer service is one of our top priority, and we're happy to hear that you're satisfied!
Best,
Figured'Art Customer Support Team
Lovely art and good service
I’ve bought a couple of paintings from FiguredArt and the quality is great. I really enjoy making the kits. Customer service is also brilliant. I had been sent the wrong set of paints with an order and the response to my problem was quick and I received a replacement kit with the correct colours within a fortnight free of charge.
16 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Aly, we're sorry to hear that you experienced an issue with your kit. We are happy that we are able to resolve it for you quickly!
Best,
Figured'Art Customer Support Team
Jamie from customer services was very…
Jamie from customer services was very prompt in responding to my problem of missing diamonds from a project that I was working on. They were dispatched within a few days and I received them today. Excellent customer service, have now ordered more kits.
13 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Yvonne,
I'm sorry to hear that you received your order with missing diamonds. We're happy that we were able to resolve it for you quickly.
Thank you for your continued support!
Best,
Figured'Art Customer Support Team
Excellent customer service.
I would highly recommend Figured’Art. There was a small issue with a recent purchase and it was resolved in an extremely timely manner with no hassle.
Jamie couldn’t have been more helpful.
Would I use Figured’Art again - absolutely. High quality Diamond Painting Sets and great customer care.
8 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Tracey,
Thank you so much for your lovely feedback!
We are happy to be able to resolve your order issue in a timely manner.
Best,
Figured'Art Customer Support Team
An excellent company with really good products
Figured'Art Uk have been really helpful with a problem I have had on a diamond art picture. Jamie was very quick to respond and I feel went above and beyond my expectations. Will always use this company for pictures. The quality of the pictures and tools is excellent. Highly recommend.
2 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Karen,
We are sorry to hear that you experienced an issue with your diamond art picture.
We are happy to be of help! :)
Best,
Figured'Art Customer Support Team
Very professional.Deals with orders and…
Very professional.Deals with orders and queries promptly and courteously.
Highly recommended for a relaxing and unusual hobby.
1 maj 2025
Omdöme utan inbjudan
Svar från Figured'Art UK
Hi Gill,
Thank you for taking the time to write a review!
We are happy to be part of your relaxing and unusual hobby ;)
Best,
Figured'Art Customer Support Team
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