Turfmatic Omdömen 

287
TrustScore 4 av 5

4,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Installation easy, however a proper explanation of the functioning of the machine and the way how to use it properly is missing in the manual. Release of the safety break did take substantial ti... Se mer

Betygsatt 4 av 5 stjärnor

There aren't many options for artificial turf sweepers. And most seem like they're basically the same product by the same manufacturer, just with different labels. I'm not convinced the Turfmatic is a... Se mer

Betygsatt 5 av 5 stjärnor

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep. This machine is awesome like I read and other reviews. It will pul... Se mer

Betygsatt 4 av 5 stjärnor

At this price point I would have expected a cordless/battery version of this product. But overall, the quality, set up, and usage of the product has been great. I wish there were more height options f... Se mer

Företagsinformation

  1. Verktygstillverkare

Skrivet av företaget

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

287 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 35 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(287)

110 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I am trying to purchase the following…


I am trying to purchase the following two products from your website:

Turfmatic™ 600 Power Broom – Electric Artificial Grass Brush

Turfmatic™ 380 Artificial Grass Sweeper 1800W Electric

Unfortunately, I have tried several times to complete the payment through your website, but the payment is not going through.

I have also tried contacting the phone number provided on your website, but no one is answering or providing any assistance.

I am genuinely interested in purchasing these two products, but I am disappointed with the level of support before the sale. If it is this difficult to receive assistance before making a purchase, it naturally raises concerns about the after-sales service as well.

Please contact me as soon as possible and advise me on how I can complete the purchase, or let me know if you have a physical store or another payment method available in Dubai/UAE.

Thank you.

21 augusti 2026
Logotyp för Turfmatic

Svar från Turfmatic

I'm afraid that we don't handle the payment process ourselves. You will need to contact your bank as they will see the reason for the payment issue.
You can contact us directly for non transaction related enquiries at sales@turfmatic.com or whatsapp +971 55 540 5122 Thank you

Betygsatt 4 av 5 stjärnor

Installation easy, operational manual lacking

Installation easy, however a proper explanation of the functioning of the machine and the way how to use it properly is missing in the manual.

Release of the safety break did take substantial time, this is also not properly explained in the manual.

25 augusti 2026
Betygsatt 5 av 5 stjärnor

We ordered two brushes for our bowls…

We ordered two brushes for our bowls lawn while they were on sale and were delighted with the price. The great value meant we could purchase two brushes rather than just one within our budget.
They arrived within a week and were well packaged. We haven’t had a chance to try the brushes yet, but so far we’re very happy with the service and the excellent value for money.

30 juli 2026
Betygsatt 5 av 5 stjärnor

After purchasing this item

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep.

This machine is awesome like I read and other reviews. It will pull the spots off a leopard. It will also pull the lines of a zebra. It picks absolutely everything up Dog Hair cat hair twigs leafs my lawn is recently New so I can’t really say it makes it looks like new again. Certainly does a fantastic job. Downside to it doesn’t get right to the edges but with a little bit of raking sorted.

11 juni 2026
Betygsatt 1 av 5 stjärnor

Terrible customer service

Terrible customer service. Product didn’t arrive tried every method of communication no response. They still have our money I would not touch this company It’s in my husbands name and we have sent the information through five channels order number gb-2136 ordered 2nd may. Hopefully this can help resolve

1 juni 2026
Omdöme utan inbjudan
Logotyp för Turfmatic

Svar från Turfmatic

I'm unable to find any order in your name or emails to our customer service team. Please email you enquiry direct to sales@turfmatic.com and the team there will be more than happy to assist.
UPDATE:
Firstly, we apologise for having to respond via Trustpilot. However, we wanted to ensure you received this important information, as our investigation suggests there may have been issues with email delivery and communication.

After further investigation, we have now located your email. Unfortunately, it had been filtered into our gmail spam folder and therefore did not appear in our normal customer service queue.

Having reviewed the shipment history, we can see that DPD attempted to make contact regarding the delivery on multiple occasions (6th, 7th and 8th May). The consignment was subsequently marked as Return to Sender on 9th May.

While investigating the matter, we also noticed that emails from your @talktalk.net address appear to be receiving an unusually high spam reputation score. We cannot say with certainty whether this affected all communications relating to this order, but it may help explain why our team did not initially receive your message and could potentially affect communications with other businesses as well.

As the email address appears to be used for business purposes, we would strongly recommend checking the email reputation and deliverability settings with your email provider to help ensure important messages are not being filtered or rejected by third-party systems. If this issue is occurring elsewhere, it could potentially result in missed customer enquiries and lost business opportunities.

We apologise for the inconvenience caused and are currently resolving the matter through the return and refund process.

Betygsatt 5 av 5 stjärnor

Delivery & Shipping Address Issue

Had an issue with the delivery & billing address which we did not realize until we received email confirmation that our shipment was dispatched. It was sorted easily and quickly and our order arrived at the correct address at the time and date promised.

20 maj 2026

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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