Tuk Tuk Mart Omdömen 

129
•
TrustScore 4 av 5

3,9

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

1st of Sept placed an £80 order, 7th of Sept received an email of some products being out of stock, got back to them to agree skipping those ooo items, they emailed back stating that my order was belo... Se mer

Betygsatt 5 av 5 stjärnor

Great experience with Tuk Tuk Mart! Good service and delivery arrived as expected. Lots of choice of snacks and inspiration for cooking and enjoying Asian dishes

Betygsatt 5 av 5 stjärnor

I made an order with Tuk Tuk Mart and was so impressed with great service, variety of choices and price was so good. It was recommended to me by a friend and I will be ordering again in future. I orde... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been using Tuk Tuk Mart for years now and you can’t beat their Asian food and the excellent service! I would highly recommend trying them!!

Företagsinformation

  1. Matvaruleverans

Skrivet av företaget

Tuk Tuk Mart, brought to you by Hang Won Hong, a leading Asian supermarket based in Manchester, UK. Supplying a wide range of well known Oriental produce, at Tuk Tuk Mart we take great care to research and provide the authentic ingredients, foods and hidden gems that are found in local aisles of supermarkets in the Far East, and make them available to everyone.


Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

129 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(129)

16 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

I'm very disappointed with the Kim Son…

I'm very disappointed with the Kim Son Grey Featherback Fish Paste I ordered from Tuk Tuk Mart. I purchased two packets, expecting the high-quality Grey Featherback fish paste that I regularly buy from other supermarkets. However, the products I received were very different, noticeably inconsistent in tast, and colour clearly not genuine Grey Featherback fish. I frequently use this paste to make fish cakes, and I can easily tell the difference. Unfortunately, the fish paste from Tuk Tuk Mart did not meet my expectations and was significantly inferior in quality compared to what I'm accustomed to. I would not recommend this product and won't buy this again.

14 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good customer service

I found their website easy to navigate through and the online ordering process smooth. Delivery and tracking worked fine. I did have an issue with the cans in the delivery being deeply dented, which I reported to the company. I was impressed by their speedy response and redress offered.

1 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quick delivery Good Service

I found our favourite brand rice is on sale and cheapest here,didn’t know this shop but ordered two packets,came almost in one working day.

Free delivery over £55 and came with a sample noodle packet to try.

Thank you so much!Will order again!!

9 januari 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Unreliable

Have used company a few times but they either have items out of stock and do not always process the correct refund and need following up, or a couple of times recently miss the order completely despite taking the money from bank account and again need following up when we've not received anything. Probably won't use again.

14 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing Customer Service

I have ordered from Tuk Tuk Mart a couple of times. They have things you just can’t get elsewhere.

This time round they did not have the chillies I wanted. I was contacted by WhatsApp to offer me an alternative. I chose to wait until they were back in stock.

I was kept up to date and the order was despatched quicker than I thought it would be. This was a small order but great care was taken to make sure I was happy. I cannot fault the customer service.

The personal touch is amazing and I will be a loyal and regular customer.

20 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic customer service

Fantastic customer service! When an item was out of stock, they promptly reached out with a replacement suggestion, which I really appreciated. There was an issue with the DPD delivery—completely outside Tuk Tuk Mart's control—but they couldn't have been more helpful or proactive in offering assistance. They even added a little extra to my order as a kind gesture, which was such a nice surprise.That's how to do customer service life - I'll be placing my next order soon. Thank you!

24 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

First Class service and products!

Reading some of the reviews I was not entirely comfortable ordering from Tuk Tuk Mart however they had been nothing but brilliant from start to finish!

One item was out of stock, I was promptly contacted with a substitute offer. I chosen entirely different products and Tuk Tuk Mart sent my order the same day.

It arrived next day with DPD, packaged extremely well and secure, in sturdy double box.
Products are great and fresh veg are fresher than from other online Asian supermarkets.

Customer service was very polite, prompt, professional and helpful/accommodating.

It's been the best experience compared to other 3 Asian supermarkets I used this month and with free delivery over only £55 (compared to over £100 at other shops)
Tuk Tuk Mart will be my go to shop for sure.

Huge choice of products and good prices too.
From my experience, I highly recommend Tuk Tuk Mart and I'll be coming back soon myself.

Thank you!

26 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad experience from start to finish.

Bad experience from start to finish.

Tuk Tuk Mart took around a week to dispatch my items. Fine. Once shipped, however, I noticed that they input a different address on the shipping label than the one I provided, which resulted in my package being sent to a different city. After I brought this to their attention, they simply rescheduled the delivery to the correct address I initially provided while offering me zero compensation for their incompetence. As a business owner myself, I find it unconscionable to not refund the customer's shipping cost (at a minimum!) when you've sent their parcel to a different address than the one the customer provided.

As a side note, I've ordered frozen goods from other online stores plenty of times without issue, and this is the first time I've received defrosted goods. Granted, Tuk Tuk Mart absolve themselves from any responsibility for the state in which the goods arrive in—which I agreed to—so while this isn't the main reason for my low rating, it's certainly another reason not to order from them again.

11 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Homemade Okonomiyaki

A few days ago I bought everything needed for Japanese Okonomiyaki and my husband was over the moon today. He love them. Thank you Mr. Hong ( &Co). Products are not overpriced, delivery is reliable, everything was great.

7 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love these guys

I love these guys. I found the store on a trip last year. I could spend hours in there. The staff are helpful and friendly. Now I found them online! The produce quality and price is excellent. Ordering is quick and easy and the items are always well packaged and delivered quickly. Thanks Tuk Tuk Mart!

1 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent supplier and quality goods

Excellent supplier and quality goods. Fresh produce and well packed. Very good customer service. Choice of using DPD is perfect and well worth the delivery charge.

They are now my preferred supplier for Asian and Oriental food

8 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Really helpful

Placed an order yesterday and ordered the wrong item. A quick phone call and they changed to the correct item for me. Really helpful and friendly. Within seconds the updated invoice was emailed to me. I have used them before with no problems also. I definitely recommend

27 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service

Great service, I've placed a smaller order before but I wanted some more items and Tuk Tuk Mart was the only place with stock. Everything was in perfect condition when it arrived and carefully packed, even though I'd ordered a mixture of frozen/fresh and dry products. There were some problems with availability but they contacted me and explained, and I was able to get everything that I wanted in the end. Very happy.

22 februari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quick and easy

First time ordering with them, everything arrived in great condition and on time, I even received a free sachet of spices. Highly recommended

30 november 2023
Omdöme utan inbjudan

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