Trysoluma Omdömen 15

Svar från Trysoluma

En timme sedan

Hi Karen,

Your health comes first, always. And the last thing you need when you're navigating a health concern is the added stress of unwanted charges and unanswered emails. That is not fair to you, and we are genuinely sorry.

It sounds like you reached out multiple times through the website, did everything right, and were met with silence. That must have felt invisible, and we understand why you're raising the flag for others.

Please hear this clearly: Soluma is formulated with care and intention, meant to support your body's natural balance but absolutely not at the expense of your safety or peace of mind. If it doesn't work with your medications, that's a boundary we fully respect, and no one should ever feel trapped into keeping something they didn't order.

We would love the chance to make this right. Could you write us directly at info@trysoluma.com.

Thank you for caring enough to warn others and we hope to earn back a small piece of your trust by handling this with the honesty you deserved from the start.

Svar från Trysoluma

En dag sedan

Hi Audra,

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by your experience.

We have reviewed your account and can confirm that your subscription has been fully canceled, and no future shipments or recurring charges will be processed.

We understand how important timely communication is, and we're sorry that our response did not reach you as quickly as expected. Your feedback helps us identify areas where we can improve our customer service and overall experience.

We appreciate you bringing this matter to our attention and giving us the opportunity to resolve it. If there is anything further we can assist you with, please don't hesitate to reach out. We value every customer and are committed to providing a better experience moving forward.

Thank you for your patience and understanding.

Svar från Trysoluma

En dag sedan

Hi Cathrine,

We sincerely apologize for the difficulties you encountered with managing your subscription, reaching our support team, and for the product not meeting your expectations.

We would like the opportunity to review your account and help resolve these concerns as quickly as possible. Please contact us directly at info@trysoluma.com with your order details, and our team will personally assist you.

We appreciate your feedback and are committed to improving both our customer experience and support process.

Svar från Trysoluma

En dag sedan

Hi Star Manion,

We understand how upsetting it can be to feel that your concerns are not being addressed, especially when it involves billing and subscription questions. This is not the experience we want for our customers.

We would appreciate the opportunity to look into your account and resolve this matter for you directly. Please send an email to info@trysoluma.com with your order details and the email address used for your purchase, and our team will review your case as a priority.

We value your feedback and hope to have the chance to make this right.

Svar från Trysoluma

Uppdaterad 2 dagar sedan

Hi DeAndra,

Thank you for taking the time to share your feedback. I genuinely appreciate it, and I'm sorry for the frustration you experienced. You're right that the subscription terms should have been clearer from the start, and I understand how frustrating it was to go through multiple emails to get it sorted.

I want to confirm that your subscription has been cancelled as requested. There are no further steps needed on your end.

That said, I do hope you'll keep Soluma in mind down the line. When you're ready, and under the right terms for you, we'd love the opportunity to make things right.

Svar från Trysoluma

2 dagar sedan

Hi Lauren,

We're truly sorry for the frustration and financial strain this has caused. You're right to be upset. Being charged unexpectedly for a subscription you didn't authorize is not the experience anyone should have, and we completely understand why you feel the way you do.

We want to make sure this gets the attention it deserves. Please send an email to info@trysoluma.com so our team can review your account directly and work toward a resolution.

That said, we do hope Soluma itself has been serving you well. It was designed to make wellness simpler, not more complicated and we're sorry that wasn't your experience this time. If there's ever an opportunity to earn back your trust down the line, we'd welcome the chance.

Svar från Trysoluma

4 dagar sedan

Hi Melissa,

Your words truly touched our hearts. Thank you for taking the time to share such a thoughtful review.

We're so glad our team could step in and resolve that subscription mix-up with the patience and care you deserved. Turning a mistake into a moment of trust is what we strive for and knowing you felt heard and well taken care of means the world to us.

Now that everything is sorted, we hope you can fully enjoy your Soluma experience. From the premium craftsmanship to the way it fits into your daily life, we designed it with people like you in mind people who appreciate quality and deserve products that deliver.

Whenever you're ready to explore more, we'd love to welcome you back. Your satisfaction is our greatest reward, and we'll be right here whenever you need us.

God bless you too!

Svar från Trysoluma

7 dagar sedan

Hi Allison,

Thank you so much for taking the time to share your experience and for that wonderful 5 stars. I'm especially glad to hear our team made what can sometimes be a frustrating process feel straightforward and stress-free.

Your kind words about the timely, responsive communication mean a lot to us. We believe that great support isn't just about sign-ups — it's about how we handle every touchpoint, even the unexpected ones. Knowing we earned your trust in that moment is genuinely rewarding.

That said, I hope you'll give us another chance to show you what Soluma can really do when it's working for you not the other way around. From its intuitive setup to the seamless flow it brings to daily tasks, it's designed to fit your life, not complicate it.

Whenever you're ready, we'd love to welcome you back.

Svar från Trysoluma

7 dagar sedan

Hi Allison,

I read your note carefully, and I really appreciate the honesty in it.

You're right to point out that the cancellation process should be clearer on the website. That's the kind of honest feedback that helps us improve, and I want you to know it's been noted. I'm glad that once you reached out, our team was able to step in and make things right with the courtesy and clarity you deserved.

It sounds like you were actually staying on top of your orders — maybe a little too well. What you said about stockpiling supplies because you weren't using Soluma quickly enough actually says a lot: this isn't about the product not working, it's about timing and volume. And that's completely understandable.

Whenever you're ready to pick things back up, Soluma will be here designed to help you move through your tasks with less friction and more flow. Whether you're catching up or scaling up, it adapts to your pace, not the other way around.

No pressure, just an open door. We'd be happy to have you back.

Svar från Trysoluma

16 juni 2026

Hi Caitin,

We’re truly sorry for the frustration and stress this situation has caused, especially around unexpected repeat shipments and charges.

Soluma operates an auto-refill subscription model that is selected during checkout so customers can stay stocked without needing to reorder manually. We’re sorry for any confusion this may have caused in your case and for the difficulty you experienced while trying to resolve it.

We would like the opportunity to review your account and make sure everything is fully resolved for you. Please contact us at info@trysoluma.com and include your full name, the email address used for your order, and any order or transaction details you have available.

We would appreciate continuing this conversation privately so our team can investigate properly and assist you directly. Your feedback is important, and we want to ensure this is addressed with care and clarity.

Svar från Trysoluma

12 juni 2026

Hi Therese,

Reading that your questions and concerns were resolved so quickly is wonderful, and we're delighted that your experience left such a positive impression.

Most importantly, we're grateful that Soluma has earned your trust. We created Soluma to support customers on their wellness journey with a product they can feel confident about, and it's incredibly rewarding to know that confidence was reflected in your experience.

Your kind words and enthusiasm mean a great deal to us. We hope Soluma continues to be a valuable part of your routine, and we'd love to be part of your wellness journey for many more months to come.

Svar från Trysoluma

9 juni 2026

Hi Janet,

There's nothing quite like that feeling when a problem melts away and everything clicks into place and we're so happy that's exactly what happened for you. 😊

Knowing you got the answer you needed quickly means everything to us. Now you can get back to what really matters enjoying your Soluma pieces and the way they transform your space. There's something truly special about how each piece brings its own quiet beauty into a room, don't you think?

Thank you for taking a moment to share your experience. Whenever you're ready to explore more or just want to say hello, you know where to find us.

Svar från Trysoluma

9 juni 2026

Hi D. Westbrook,

Your note truly warmed our hearts. We're especially touched by your words about Kristian "kindness and prompt assistance" is exactly the spirit we strive for, and knowing Ian was right there alongside him makes us proud of our whole team.

While we're sorry to see you go, we're so glad we could make the process smooth and hassle-free for you. What we'll remember most is that you felt genuinely valued because that's what you are.

Should you ever feel the pull to bring a little more warmth, light, or elegance into your life, Soluma will be here. After all, our pieces have a way of finding their way back to those who appreciate them.

Thank you for your kindness, your recommendation, and for being part of the Soluma story.

Svar från Trysoluma

3 juni 2026

Hi Candace,

We're so grateful you chose to try Soluma and took the time to share your experience. While we're sorry Sculptique didn't deliver the benefits you were hoping for, we truly appreciate your honest feedback.

It was especially meaningful to hear your kind words about the Soluma team and your experience with our 60-day money-back guarantee. Providing responsive, caring support even during a holiday weekend is something we're deeply committed to.

Thank you for giving Soluma a chance and for recognizing the dedication behind the Soluma experience. If your wellness goals lead you back to us in the future, we'd be honored to help you find the product that's right for you.

Wishing you continued health and wellness from all of us at Soluma!

Svar från Trysoluma

3 juni 2026

Hi Tara,

We completely understand your frustration you should never feel locked into a subscription you didn't knowingly agree to, and we apologize that your initial request wasn't handled with the urgency it deserved. We're reviewing our checkout and billing processes to ensure subscription terms are made unmistakably clear, and that any cancellation requests are honoured immediately without requiring customers to escalate.

We appreciate you giving Soluma a try despite all of this, and we're genuinely sorry we let you down in how it was handled. If there's anything further we can do to assist you, please don't hesitate to reach out.