Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Puppy Harbor sells coffee wood chews, a natural single-ingredient chew made from pruned, hand-sanded branches of Vietnamese coffee trees. Real wood that frays into safe fibers, cleans teeth while your dog chews, and actually lasts. We exist for dog parents who are done compromising between durable and safe. With Puppy Harbor, you don't have to choose. Every chew starts as a branch pruned from a working coffee farm in the Central Highlands of Vietnam, where farmers have given their dogs these same branches for generations. The wood is harvested during the dry season, hand-selected for quality, hand-sanded smooth, and naturally dried. Nothing is added. No flavoring, no chemicals, no synthetic binders. Just one ingredient. What makes coffee wood different is how it behaves under a dog's bite. Instead of breaking into hard shards or dissolving into mush, it frays slowly into soft natural wood fibers. Those fibers work like a toothbrush along the gum line, then pass safely through your dog's digestive system. Vets recommend chews that have some give to them. Coffee wood does. A single Puppy Harbor chew typically lasts weeks, not minutes. There is no smell. There is no mess beyond a little natural wood dust. And because it is a true byproduct of coffee farming, every chew is sustainable from the ground up. If your dog loves to chew, and you love your dog, this is the chew you have been looking for.
3,5
12 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I didn’t take long for my golden retriever to take to the stick. She really seems to enjoy it. The little fibers left on the ground are not an issue as I’m just glad it’s not little shards of plastic. The only issue was how long shipping takes but the product is great. I will order again!
I ordered size L for my 42 lb dog. Product was shipped fairly quickly but within 5 minutes of chewing my dog had pulled off large splinters. Product doesn’t seems any better than other similar products just more expensive.
Svar från Puppy Harbor
Hi Moreen,
We're really sorry to hear this. Our chews are designed to flake off in small, soft pieces rather than come apart in large splinters, so what you're describing is not the experience we want for your dog.
In most cases like this, the dog turns out to be a stronger chewer than the size accounts for, and our guidance for power chewers is to go one size up. We'd be happy to send you an XL at no cost so you can see the difference.
Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" so we can prioritize your case and resolve everything properly with you.
The Puppy Harbor Team
Since we adopted our husky mix puppy he has ingested more fabric, plastic, wood and miscellaneous junk than I would care to admit.
He LOVED his new "stick" from Puppy Harbor!
Although there are bits of "chips" to vacuum up it's less mess than any other toy he has demolished and I feel better about what's going into his tummy!!
Our dogs love the kofibones. It is there go to chew toy. No splinters or chunks breaking off to worry about. Our dogs are aggressive chewers.
EDIT: Thanks to Puppy Harbor for reaching out, I will give the coffee chew another try like they offered and hope it works out well!
It took almost 3 weeks to get the coffee wood chew. I picked the largest size available for my large German Shepherd and it definitely cracked and splintered. Very large sharp chunks that could slay a vampire. Maybe my dog is too hard of a chewer, but they make it sound like these work regardless. Wasted time and money and would not recommend.
Svar från Puppy Harbor
Hi Tiera,
We're really sorry to hear about your experience, both with the wait for your order and with how the chew held up. Large sharp pieces are exactly what our chews are designed to avoid, and you clearly did everything right by choosing the largest size for your German Shepherd.
Some of our initial batches had problems with the wood quality, and it sounds like you may have received one of them. We'll happily send you a replacement from our current stock, and our 30-day guarantee stands as written on our site.
Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" so we can prioritize your case and resolve everything properly with you.
The Puppy Harbor Team
Our dog loves the chews! So much safer than the bones we were giving her. Clean up is easier too! Our rottie is still working on one chew so they last a good 2 weeks if not more! She loves it!
Website is easy to navigate and informative. There’s a large variety of products for my puppy’s needs.
Ive waited over 2 weeks to get the product
Likely wont order again.
Ill post product updates if it ever delivers.
Very frustrating
Svar från Puppy Harbor
Hi Melinda,
We're really sorry about the wait, over 2 weeks with no delivery is frustrating and we completely understand your disappointment. We want to track down your order right away and make sure it gets to you, or make it right if it doesn't.
Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" and your order number, so we can prioritize your case and get you a live tracking update straight away.
The Puppy Harbor Team
I ordered for the first time and was pleased with the very quick delivery.
The items I chose did not work for us.
After a few glitches with getting a hold of the company, I have to say I received a very good and courteous service.
My dog just loves it. When she wants to chew, she grabs her coffee wood bone.Then continues about her business. It’s nice to have something that is not going to hurt her teeth with her coffee wood bone.
The "30 day refund, no return necessary" guarantee that is mentioned more than once on their site is, in fact, false. I was unhappy with the way that my dog's chew was splintering and cracking dangerously - and yes, I purchased the correct size for the size of my dog - and I reached out to the customer service contact to express this. I was offered a 20% refund and told that they were unable to process any returns or refunds beyond that amount at this time. The product I received did not match the quality that was guaranteed on their website and when I attempted to get my money back, I was unsuccessful. Direct quotes from their website include:
"Not happy with your purchase? No worries, we've got you covered! You may return it within 30 days of delivery for a full refund or exchange, no questions asked."
"The answers are why we offer a 30-day refund — no return required."
Despite these quotes, they do not have follow through.
Svar från Puppy Harbor
Hi,
We're really sorry to hear about your experience, both with the chew and with how your refund request was handled. This is not the standard we hold ourselves to, and we would truly appreciate the opportunity to make it right for you.
Some of our initial batches had problems with the wood quality, and it sounds like you may have received one of them. We'll happily send you a replacement from our current stock, and our 30-day guarantee stands as written on our site.
Please reach out to us directly at info@trypuppyharbor.com with the subject line "Trustpilot Review Follow-Up" so we can prioritize your case and resolve everything properly with you.
The Puppy Harbor Team
this coffee chew does splinter into sharp ,pointed splinters ! I have purchased coffee chews in the past and yes they do break down into fibrous small pieces that are completely digestible by your dogs, these are NOT ! I contacted customer service sent pictures of their product and the answer I received was "I should have bought a bigger size" They do NOT honor their guarantee, Buyers Beware for your pups ! I want to add I did contact them repeatedly,and they did talk to mefor a while then chose to ignore me. My bank is handling this matter now!
Svar från Puppy Harbor
We are sorry your experience with our product was not a positive one. We do want to address this publicly so other customers have the full picture.
We state clearly on our website that purchasing the wrong size for your dog's weight can lead to splintering. Giving a Medium chew to a dog that requires an XL will cause breakage, just as it would with any other product. Sizing is not a fine print issue for us, it is a safety instruction we stand behind.
As we honor our 30-day guarantee, please email us and we will be in touch to make it right for you.
- Puppy Harbor Team
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
