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Take more than 2 months

Dear DataFlow Support Team,
Greetings !
I would like to bring to your attention an important concern regarding the mode of study mentioned in my verification report. Your system provides only three selectable options for the Mode of Study:
1. Active Enrollment
2. Part-Time
3. Distant Education
However, Full-Time is the universally recognized and standard mode of study for PhD programs worldwide. Before initiating the verification process and paying the USD 120 fee, I contacted customer support and clearly explained that my report must reflect the Full-Time mode of study. I was informed that this requirement would be customized appropriately in the report, as stated in the email dated February 22, 2026. Unfortunately, the final report now states “Active Enrollment” as the mode of study. This terminology is unclear and does not explicitly indicate whether the program was Full-Time, which creates confusion for authorities reviewing my academic credentials. Your customer support team has informed me that “Active Enrollment” translates to Full-Time study. However, this explanation is not reflected anywhere in the official report. Without a formal clarification or justification from DataFlow, the reviewing authority may misinterpret it. Since the terminology used in the report is not self-explanatory, I kindly request that DataFlow provide an official clarification letter stating that the DataFlow verification system supports only three modes of study: Active Enrollment, Part-Time, and Distant Education.
The term “Active Enrollment” in the DataFlow system corresponds to the Full-Time mode of study, meaning the candidate was actively enrolled in the program and not studying through part-time or distance mode. Please understand that this matter directly affects my professional credentials, career, and employment status. Therefore, I request your cooperation in providing a clear and logical explanation through an official clarification letter.
Without such clarification, the purpose of obtaining this verification report is unfortunately not fulfilled.
Sincerely,
FACULTY MEMBER

It's hard to reach the help desk.
No reply after sending lots of email.

Fast and efficient verification process.
Variety of easy and simple payment methods.

Bad experience. They are not professional as they assume, they do not reply fast.They do not know the details and all rules of the process.I regret paying for their service.Once they get the money in their pocket, you know after : you had done a false choosing them.

ease of use, expensive though

took time but job was done

The company asked me for some documents, which I already sent to an email belongs to the company
The company did not give me enough time to communicate. Threatened me to close the request

True Profile contacted me promptly when a discrepancy was identified in the certificate. Their team was proactive, transparent in allowing me to track the progress, and quick to address issues as they arose. The matter was expedited efficiently, preventing any unnecessary delay.

Easy upload and fast result

Very useful

You helped me getting an education certificate to get verified.
It means a lot to me.
Thanks

they withdraw money for a specific service, but not completed and no link to chat with them or send any inquiries'

Very happy with the whole process

It was best experience..Highly recommended

Education verification done in time. In each and every steps, they send an email whether there is insufficiency or checked. Their response is fast. For my verification, it was done within a month.

I feel 5 Star rating is very much appropriate for the True Profile team. Well, because they are very prompt and perfect in getting the certificate even before the dead-line. In case of any query from the dispatching authorities - they reply very fast and sort out the issues at the earliest.

I am so satisfied with the speed and service

Helpful and fast processing. Thank you.