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Trendollajewelry Omdömen 5

•
TrustScore 2.5 av 5

2,5

Smyckesbutik
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Företagsinformation

  1. Smyckesbutik

Skrivet av företaget

http://ericajewelry.com/

Kontaktuppgifter

2,5

Dålig

TrustScore 2.5 av 5

5 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

Zero transparency, poor product quality, and terrible customer experience.

After three weeks from the purchase, I had no updates at all about my order. I had to contact customer support myself, and only then was I informed that they had to remake the men’s pendant because it was defective. No proactive communication, no transparency whatsoever.

The necklaces were shipped after about four weeks from China, despite the fact that nowhere on the website is it stated that the products are made in China. On the contrary, the company claims to have offices in the US and Europe. Had I known this beforehand, I would have never paid that price for products made in China.

When the necklaces finally arrived, the issues continued:

the projection necklaces project the image upside down;

the chains are not the ones shown in the photos, but much thinner and clearly not durable.

Zero transparency, poor product quality, and terrible customer experience. Extremely negative overall experience — stay away.

1 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I am still waiting to see the progress…

I am still waiting to see the progress of my order. None of your numbers exist to call, and when I try to log in to my account, it does not want me to. It also does not want me to change the password, and you did not send the email to change it. I wish that you could help me in some way to track my order and see that you are making progress with it and that you would make sure to deliver on time, as it is an important delivery.

20 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I’ve been waiting 45 days now for them…

I’ve been waiting 45 days now for them to ship my order. They’ve given 6 different deadlines they would ship by and nothing. Ridiculous. Was supposed to be a birthday gift. Will never order from them again

18 mars 2024
Omdöme utan inbjudan
Logotyp för Trendollajewelry

Svar från Trendollajewelry

Dear Maleah Williams,

We sincerely apologize for the inconvenience caused by the delay in shipping your order. We understand how frustrating it must be, especially since it was intended to be a birthday gift.

Upon reviewing your order, we found that the product you ordered is currently in production, which has unfortunately caused the delay. We truly regret any inconvenience this may have caused you.

In an effort to make up for the delay, we have expedited the shipment of the complimentary earrings that come with your order. You should receive them soon as a token of our appreciation for your patience and understanding.

Once again, we apologize for any inconvenience caused and assure you that we are doing everything possible to ensure that your order is shipped out to you as soon as it is ready.

Thank you for your understanding.

Best regards,

Betygsatt 3 av 5 stjärnor

Took a long time to arrive…

Ordered 2 weeks ago and still hasn’t even shipped.took forever to get the first one. They said they’d send extra items (not necessary but also not true). When my item arrived it was broken and missing a stone. They did quickly send a new pair and refund my order. Just took way too long and probably won’t order from them again.

16 november 2022
Logotyp för Trendollajewelry

Svar från Trendollajewelry

Thank you for your review and for bringing this issue to our attention. We apologize for the delay in your order and any inconvenience this may have caused.

We wanted to let you know that some of the items in your order were out of stock when the order was placed. We have been working to secure more inventory or find suitable substitutes, but unfortunately, this has caused a delay in the shipment of your order.

We understand that this is frustrating, and we want to do everything we can to make it right. As a gesture of goodwill, we would like to offer you expedited shipping for the items that are available and a discount on your next purchase with us.

Please let us know if there is anything else we can do to assist you. We are committed to providing the best possible shopping experience for all of our customers, and we appreciate your patience as we work to resolve this issue.

Sincerely,
Mayee

Betygsatt 2 av 5 stjärnor

Haven't received my order

Haven't received my order. I didn't realize the products are not from the US.

11 november 2022
Logotyp för Trendollajewelry

Svar från Trendollajewelry

Thank you for your review and for bringing this issue to our attention. We apologize for any confusion or inconvenience you may have experienced with your order.

We understand that you did not realize that the products you ordered were not from the US, and we apologize if this caused any delays in your order. We want to assure you that we do our best to provide clear and accurate information about the origin of our products on our website, and we apologize if this was not the case in your situation.

We also understand that the package took around 8 days to arrive. While we try to ensure that all orders are shipped and delivered as quickly as possible, sometimes there may be unexpected delays due to factors such as high demand, supply chain issues, or other unforeseen circumstances.

We appreciate your patience and understanding, and we hope that you are satisfied with your order once it arrives. If you have any further concerns or questions, please don't hesitate to reach out to us. We are here to help and we want to ensure that you have a positive experience with us.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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