I have given fair, as this was sold on tictok and there for it is purchasing on a third party, but overall no problem in ordering item, as for the item its self it is a total game changer giving crisp... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wanted some spare parts for a second hand router table I purchased from EBay. Parts arrived very quickly, perfectly packaged and reasonably priced. Will certainly use again
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Se mer
Företaget har svarat
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Kontaktuppgifter
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Storbritannien
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Utmärkt
903 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer support
I purchased a measurer from Screwstation or Toolfix, and after a couple of years use the battery tray went missing. Couple of quick messages back and forth with Trend and they found a spare one they could send out to me. Fantastic customer service and I'm very grateful. Cheers Darren!
4 april 2025
Omdöme utan inbjudan
Svar från Trend Tool Technology
Hello Timothy,
We are glad to hear a member of our team could come to your aid to replace your missing part. its great to know you feel appreciated and looked after as a Trend customer. Thank you for leaving a review with us. Jack (customer service)
Good Service
Good advice provided in finding the right part, quick despatch and timely delivery.
26 mars 2025
Svar från Trend Tool Technology
Hello Stephen, great to hear we were able to assist you in finding the part you required and that it was despatched and delivered in good time for you. Thanks for taking the time to leave a review and for your kind words. Kevin (Customer Services)
Fan-bloody-tastic
24 mars 2025
Svar från Trend Tool Technology
Hi Aaron, love the review! 😁 Thank you for your kind words and for taking the time to post this on our page. Kevin (Customer Services)
Good experience
Prompt processing and dispatch of order, and good communication from delivery Co.
24 mars 2025
Svar från Trend Tool Technology
Hello, great to hear you are happy with the service we provided. We strive to offer a first class service so it's great to receive your review and feedback. Kevin (Customer Services)
Great but assembly instructions poor
Really sturdy, really functional and, once together, perfect for the job. I wasn't impressed though with the poor assembly instructions and had to go online to find a video. You need to address this and produce your own instructional video for this particular table. It's a shame as the product itself is really well thought out. Additional things that I think would make this even better would be: 1. to supply an attachable storage box or bag to put the insert rings, router fixing screws, allen key, spanner etc supplied in, so they don't get separated from the table. 2. Attachment points for mitre fence and side pressure feather board, for when they're not in use.
27 mars 2025
Omdöme utan inbjudan
Svar från Trend Tool Technology
Hi David, great to hear the router table was perfect for the job required. I am however sorry to hear that the assembly instructions left a little to be desired but I'm glad to hear you have managed to find a video to help in this matter. I've passed your comments onto our product team for review. We greatly appreciate any feedback regarding our products and act where possible to make the user experience the best possible. Kevin (Customer Sevices)
Excellent service and products highly…
Excellent service and products highly recommended
21 mars 2025
Svar från Trend Tool Technology
Hello Mark,
Thank you so much for taking the time to leave a review with us. We are Warmed to hear you appreciate our service and quality levels, your recommendation means A lot to us. Jack (customer service)
Svar från Trend Tool Technology
Hello Russ,
Many thanks for taking the time to leave a review with us. We are glad you appreciate the efficiency of our services and the range we have to offer. Jack (customer services)
Fantastic customer service from Jack…
Fantastic customer service from Jack Thomson customer service at Trend. My Trend dust extractor broke down. Jack arranged collection from my house, to have the item repaired. It was returned to me at my home address all under guarantee & at no cost to me. This was all done within a few days of contacting Jack. It pays to register your Trend item for the extended guarantee. Many thanks
12 mars 2025
Omdöme utan inbjudan
Svar från Trend Tool Technology
Hello Steve,
Many thanks for leaving a great review on our page! We are warmed to hear you appreciate the Warranty service we provide. You are correct, any Trend customer who registers with us is well looked after, we pride ourselves on after market customer care. Thanks again for the review. Jack (customer services)
Svar från Trend Tool Technology
Hello Ian,
Its great to hear you have received your high quality product at a high speed. Many thanks for leaving us a review ! Jack (Customer services)
Knowledgeable people
Knowledgeable people in sales, technical and customer support all were extremely helpful which is very rare with most companies in England nowadays.
12 mars 2025
Svar från Trend Tool Technology
Hello Russ,
We are glad you appreciate the knowledge and service levels our team provide across the board. We pride ourselves on these factors at Trend, as you said this is invaluable for customer care.
Thanks for taking the time to leave a review on our page.
Jack (Customer services)
Delivery
A couple of screws worth just over £1 were sent signature required, the delivery driver then never rang the bell and because he needed signature didnt put them through the letterbox so i now have over 3 mile round trip to collect them after paying £2.40 delivery
10 mars 2025
Svar från Trend Tool Technology
Hello,
Thanks for leaving a review on our page. Feedback is always encouraged and we are always looking for ways to improve our customer care.
Unfortunately, regarding deliveries we do not use our own fleet. so we do not have any influence on what happens after the package leaves us as we use UPS as a third-party carrier. I do apologise you have experienced this inconvenience, and We would like the opportunity to improve your experience with Trend. Please contact us at customerservices@trend-uk.com or 01923 249911. Jack (customer services)
Faster than expected delivery
Faster than expected delivery. The dust extractor hose fits and works perfectly. Great quality product.It would be good if Trend made a cyclone separator to work along with their very decent dust extractor vacuums!
7 mars 2025
Svar från Trend Tool Technology
Hello,
Many thanks for your kind review and constructive feed back. i will pass on your comments to our product team. We are glad to hear your appreciate our services and products. Jack ( customer service )
Fantastic customer service
Fantastic customer service provided by Jack Thomson. I had a tool bag which had developed a couple of issues within the warranty period and contacted Trend’s customer services. I was promptly dealt with by Jack who provided great customer service and without any hassle supplied a replacement bag. This is the sort of customer service I provide in my own work and it goes a long way to having happy customers. This time I only bought a tool bag but judging the company on the customer service that I received I wouldn’t hesitate in recommending Trend or its products to anyone else in the future. Btw the tool bag is a great product with plenty of space and pockets for everything I need plus a laptop space that’s protected too.
6 februari 2025
Omdöme utan inbjudan
Svar från Trend Tool Technology
Hello Andrew,
We are happy to hear you appreciate our service levels and customer care. Thank you for recommending our products to others and writing a great review on our page! Im glad we could get you back up and running with your toolbag. Jack (customer service)
Great product as always
Great product as always, with a little problem with delivery but everything turned out very well. Good customer service.
13 februari 2025
Svar från Trend Tool Technology
Hi Remus, thank you very much for the kind review. Glad everything worked out and you are happy with our customer service. We aim to offer the best service possible. Kevin (Trend Customer Services)
Great support
26 februari 2025
Svar från Trend Tool Technology
Hello Lee, thank you for your kind review. We always strive to offer the best support possible so it is very gratifying to read your review. Kevin (Trend Customer Services)
Found web site
Found web site, ordered parts, arrived next day couldn’t be better well done.
24 februari 2025
Svar från Trend Tool Technology
Hello Colin
Thank you for leaving an honest review on our page. We are proud to hear you found our business user friendly from start to finish. Jack (customer service)
Svar från Trend Tool Technology
Hello,
Thank you very much for leaving a review on our page.We are glad to hear you enjoyed our service levels with purchasing and delivery. Jack (Customer Service)
G8 EXPERIENCE
I HAD ISSUE GETTING INFORMATION, BUT CHAT PERSON SORTED THE ISSUES STRAIGHT AWAY AND LINKED ME TO WHERE I NEEDED TO GO
19 februari 2025
Svar från Trend Tool Technology
Hello,
Many thanks for taking the time to leave an honest review on the service we provided for you. We are glad to hear a member of our team was readily available to send you in the right direction. Jack (customer services)
Now received happy to give 5 stars!!
Item received, item as advertised, and packaging in good condition.
15 februari 2025
Svar från Trend Tool Technology
Hello Richard,
Many thanks for taking the time to leave us a review. I can see your order came in on 15/0/25 which was a Saturday. Unfortunately we don't operate on weekends so your order was despatched Monday. To address your point, our Automated Review message is sent 3 days from order placement. So this was sent before you received it. Please accept our apologies for any confusion caused. From the Tracking i can see you have now received your order. Please contact us at customerservices@trend-uk.com or 01923 249911. Your feedback is valuable to us. Jack (customer service)
Edit: Im glad to hear you have received your order. Many thanks for updating your review also. Thank you for your time. Jack (customer service)
Svar från Trend Tool Technology
Hello Neville.
We appreciate your kind words. Its Great to hear you appreciate our service levels and the effort we put in for our customers experience. Thank you for leaving a review on our page. Jack (customer Service)
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