Treeline Dental Group Omdömen 

Is this the worst dental practice in the country
You go to one site and you are sent to another
Their call centre phones "this is a courtesy call to remind you of your appointment" but neglect to tell you which site to attend
The dentist is lovely however they need to seriously look at the way they treat their clients we are not a captive audience we can leave

I had treatment with Dr Teddy recently for a very deep cavity, and I’m truly grateful for the care I received.
The procedure was complex and carried some risk, but Dr Teddy handled everything with such calmness and precision. I didn’t feel the injection or the treatment at all, which is something I’ve never experienced before in dentistry.
She explained every step clearly, including the possible outcomes, which gave me great confidence and reassurance. A week later, I have had no pain or sensitivity, and the tooth feels completely normal — which is amazing considering how deep the cavity was.
Dr Teddy’s combination of technical skill, gentle approach, and genuine care for patients is outstanding. I feel very lucky to have been treated by her and would recommend her wholeheartedly.
Thank you for such a positive and stress-free experience.

I'm so disappointed with the service I've received from treeline dentist at Sleaford, I was taken by them because they take on NHS patients which I'm entitled to as i was diagnosed with breast cancer on the 21 st December 2024 had the tumor removed on the 23 rd march 2025 ,I went through radiotherapy in June and July 2025, I've since contacted them because I see an offer on FB for teeth whitening and paid deposit of £20 for a consultation, my appointment was tomorrow at 6.40 , they constantly ring & message, text, had a phone call today saying i haven't paid a deposit - cancelled my appointment 3 times I've sent the proof only 1 screenshot showed up I'm absolutely knackered devastated the way I've been treated when I've had missed calls of them and returned the calls whoever is on the other end of the phone just says if it's important they'll phone you back

Was recommended this dentist for various reasons when I attended everyone I came in contact with was very punctual the environment was incredibly clean they were very professional and helpful.

Lincoln branch - Avoid, avoid, avoid! If I could give this place a zero I would! Honestly, the worst dental practice and experience I’ve ever had at an nhs dentist. I have had a catalogue of bad experiences here, zero care or consideration and have placed a complaint with the ICB - constant cancelled appointments, refusing to do root canal to save a tooth but would give me the option if i paid privately, removing teeth then refusing to see me for treatment for dry socket because they had run out of nhs funding for the year - but they will happily see me if I paid privately! Agreed to bridge treatment on the nhs on dentist’s recommendation which kept falling out the day after being fitted because the dentist was incompetent- this went on for several months by which point I gave up and decided to live with the gap! Trying to charge
my 15 year old daughter for teeth extractions needed before her brace fitting when she’s under 18 after initially booking us in and stating it would be completely covered under the nhs. They are money hungry thieves who advertise they take nhs patients but really they will claim they can’t do it on the nhs or have run out of funding so that people have to pay privately! Absolutely disgusting and I’m glad to no longer be a patient here!

I’m very happy with my treatment at sleaford , the dentist Maria and nurses are very kind and very helpful with patients like myself who suffers with anxiety. The place is very clean and the reception staff are really friendly. Maria did 2 replacement fillings and she took her time and did not rush me , a very nice experience with them and I am more than happy with my treatment. Thank you Treeline 😊

Diabolical service - as you can see from the many many 1-star reviews. We use Sleaford, I think they have several. I have been chasing them for over 4 months now for a child's brace-fitting (which they suggested) and they have been beyond unhelpful every time - simply asking me to look on a third-party website. They couldn't be more unhelpful if they tried.

The service is great until you actually part with any money. We are actually having my daughters Invisalign done at Treeline dental care but truly wish we had gone somewhere else.
We are constantly having the buttons fall off her teeth, I believe it’s 7 now in the space of months, and told we have to wait 3-4 weeks to get them put back on. When I call to complain I get told that I can’t speak to people like that as it won’t be tolerated, so we are now not allowed to complain about a service we are not happy with. If they also say they will call you back , well that rarely happens. So basically you have to do as they say or just suck it up as no one listens to you.

This is by far THE worst dental practice ever. Again a 25 minute wait for our appointment despite being told running on time.

If you are offered this practice I don't recommend it at all. Terrible dentists. They are rude and non communicative. NHS dentistry is appalling.

Changed to this Dentist as they were accepting NHS patients. First visit they were more interested in giving me a sales pitch for my wonky teeth. They sent me for an X-ray at the hospital as they didn't want to use their own equipment. Was booked in for a deep clean which I eventually got 3 months later after 2 cancellations. A few weeks later developed bad toothache. Couldn't get an appointment due to no dentists available.
I went to another dentist where I ended up needed 2 root canals due to abscess causing me distress and lots of money. I have done some research and apparently in some cases you can get infections from deep cleans if not done correctly. I suspect this happened to me or a big coincidence!

After reply on the 8th April I did submit a complaint to Treeline as per link provided. So far absolutely no response whatsoever. What a terrible dentist that only cares about your money not your teeth!

As a mature lady on a pension I was looking for a NHS dentist in Lincoln.
I went today for a check up which took all of 5 minutes, the dentist had a quick look into my mouth and had the audacity to tell me I wasn’t cleaning my teeth properly. I use an electric toothbrush and have done for many years, have always been told I look after my teeth well.
I was offered no hygienic clean even though I’m not cleaning well! I felt I was treated as a second class citizen who didn’t deserve a good quality service as a NHS patient
I certainly wouldn’t recommend this dentist

I have never experienced such dangerous, careless and distressing treatment from a dental practice in my life. Treeline Dental has put my health — and now my daughter’s — at serious risk through repeated mistakes, poor communication, and unacceptable behaviour.

Over several visits, I was repeatedly given incorrect or inadequate antibiotics, left unable to access medication due to an unstamped prescription, and told to drive a 40-mile round trip while extremely unwell. I nearly collapsed in their waiting room and later had to go to the hospital, where it was confirmed that Treeline had not treated my infection properly. I was showing symptoms of sepsis, which could have been life-threatening. All of this was entirely preventable.

This practice has made multiple administrative errors, including a failed October extraction appointment where the dentist didn’t even know I was booked in. I was sent home after my November extraction without gauze, blood pouring down my face, completely numb and unaware. The amount of suffering and fear this caused is indescribable.

I am a clinically vulnerable patient with complex health conditions, and their ongoing mistakes, dismissive attitudes, and poor clinical decisions have caused extreme distress, physical deterioration, and a genuine risk to my life.

And now — unbelievably — they have failed my 10-year-old autistic daughter as well. Today she was booked in for a filling at 4pm, a time specifically chosen because we cannot get there for 3:45. Despite this, we were turned away, told the appointment was “3:45,” and the receptionist even smirked about it. This is the third wasted visit, totalling over 120 unnecessary miles. My daughter had spent almost a year building up the courage to attend, after being in pain with a cavity for two years. She is now refusing to ever return, and switching to a new dentist means starting from scratch: a new check-up, new assessments, and the exhausting process of trying to convince her to go again.

I trusted this practice with my safety and my child’s — and both were disregarded. The emotional impact, disruption, and fear caused by their repeated negligence is staggering.

I am currently waiting for a formal written response to my complaints. I will update this review once they reply — regardless of what they say.

I will never return, and I strongly advise others — especially vulnerable patients and parents of autistic children — to avoid this place. My experience has been unsafe, traumatic, and absolutely inexcusable.

We were looking for another dentist with monthly payments. Both my wife and I had a checkup, I needed a filling which was booked for 4pm today. This morning they rang and ask if I could attend at 2.30pm. I arranged for my wife to come home early, needing the car to get there. I arrived at the Boston Rd surgery(where we had our initial appointment) at 2.15, the door was locked ( it said on the door lunch 13.00 to 14.00) it is freezing today and I stood there until 2.40, frozen through. I drove past in the car at 2.45 and it was still shut.
Having now spoken to the surgery it appears I was supposed to be at Southgate. It would have been a good idea if someone had told us that. If we were asked to go to Boston Rd the first time you assume you go there next time. I was going to sign both my wife and myself up on a plan today. I think we will go elsewhere. Poor service.

First visit to Treeline Dental as an NHS patient in Bolsover and was totally impressed. Very detailed check up and work required clearly explained. Had a follow up appointment immediately available so already had a filling and full clean. Amazing and friendly service and a big thank you to all the staff that made it happen.

My local dental practice has been taken over by Treeline. I was sent a link to book an appointment, this did not work. Longish waiting time on the phone. Eventually got through to someone, only to be told that the next available appointment was in January despite being told by my previous dentist to see him every 3 months for a deep clean (as I have gum disease). My deep clean is now overdue. I explained this but basically they were not interested. After 40 plus years with my local practice I now find myself having to find an alternative dentist and will probably have to pay to go private. Annoyed and frustrated!

Went for emergency treatment due to filling loss. Lincoln branch. Very unhelpful receptionist and had to pay before seeing anyone. Would not recommend dentist stated temp filling would probably fall out anyway……,

Appalling customer service at Sleaford Treeline Dental.

The company are absolutely terrible im surprised they have any patients left

4 times they cancelled my appointment at sleaford
Also every filling they have put in has come out.
They have ruined my teeth.
I am now with another dentist and right down to the reception , dental nurses and dentist are brilliant.
This company never answer phones and there attitude stinks

The receptionist called Maire was so helpful and polite. She went above and beyond to try and help me. Unfortunately the dentist wouldn’t take a look due to me been seen previously by another colleague but thank goodness for Maire, she really showed kindness and care.

I booked an emergency appointment at the Nottingham city branch due to very painful toothache, the dentist took X-rays & told me my only option was root canal however I would have to wait until September for this procedure to be done, Due to the pain I’m in I refused & went to another dentist who informed me I could have the tooth out. I am booked in next week with another dentist to have this tooth pulled out.

The fact the dentist was willing to allow me to be in the pain I’m in until September is disgraceful, I am struggling to eat anything due to the pain, all I can say is… Thank goodness for the other dentist who’s willing to help me relieve this pain.