A really excellent cruise on The Douro. Nice comfortable ship, very friendly and helpful staff. Cruise was perfect with the right balance between cruising the river and places visited by coach. Food w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends wer... Se mer
Företaget har svarat
We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility . Ship was comfortable and exemplary clean , room... Se mer
The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.
Kontaktuppgifter
Storbritannien
- travelmarvel.com/en-gb
4,5
Utmärkt
297 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Well organised lovely staff very helpfu…
Well organised lovely staff very helpfu beautiful weather and scenery only downside four hours at Munich airport no five hours plane was late taking off the airport was a tip dirty toilets and overflowing waste bins
5 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. It’s wonderful to hear the staff, organisation, and scenery made your cruise with us enjoyable. We are disappointed to hear of your airport experience but look forward to having you travel with us again soon.
Kind regards,
Gemma
Customer Experience Team
Wonderful cruise aboard Caledonian Sky
The help we received from the crew and staff aboard Caledonian Sky was exemplary. My husband has mobility problems and was assisted (discretely!) whenever necessary. The boat crew were professional and kind, and the bar staff brilliant in anticipating his requests. Unfortunately, he couldn't disembark too often but was quite happy on the ship with the library and the balcony of our cabin from which he could observe toing and froing of marine activity. There was a very friendly atmosphere aboard and the staff were fantastic; friendly but not intrusive. Obviously well-trained and well chosen for the ship. We'd certainly use the ship again - small enough not to be impersonal but large enough to provide personal space. As for the food.....! wonderful choice even for vegetarian me. And excellent wine varieties. Pre- and post cruise hotel choices were convenient.
2 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing your detailed experience aboard the Caledonian Sky. It’s great to hear how well the crew supported your husband’s mobility needs while maintaining a friendly, discreet, and professional atmosphere. Your praise for the food, wine, cabin comfort, and hotel arrangements highlights the aspects that made the trip so enjoyable, and it’s fantastic that the ship struck the right balance between intimacy and space.
Kind regards,
Gemma
Customer Experience Team
Fabulous experience
Fabulous experience ! Staff and service second to none ! Great guides with good knowledge of all places visited
12 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your kind feedback. We are delighted your Highlights of the Danube cruise was such a memorable holiday. We look forward to you returning to enjoy more enriching experiences with us soon!
Kind regards,
Gemma
Customer Experience Team
Sailing down the Duoro
The boat was very well designed.cabin very comfortable . crew very helpful and friendly food excellent
Only one complaint - the itinerary gave a meet outside the cathedral at 12.45 to take us to the coach for lunch but food excellent
only one complaint the itinerary gave a meet outside the cathedral at 12:45 in Salamanca to take us to the couch for lunch but no one met us ( two 80 + in the heat ). We heard that the organised tour finished early but we had self guided ( after telling 3 guides that was our intent ) + were there before time + could not understand why there were no other fellow travellers ! When eventually we rejoined them our reception was chilly !
14 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. It’s wonderful to hear how much you enjoyed the boat, cabin comfort, crew support, and culinary experiences onboard. Your comments about the confusion at the Salamanca cathedral meeting point and the gap in support for self-guided travellers are important and will be passed on to improve clarity and ensure all guests feel looked after.
Kind regards,
Gemma
Customer Experience Team
Fantastic and interesting cruise on a great ship
From the point of deciding to go on this cruise the process was simple and efficiently conducted. There was difficulty in finding the agent upon leaving the arrivals hall as she wasn't showing her board and was standing on the wrong side of the exit. The transfer itself was a bit long and tortuous presumably because the pontoon used by Travelmarvel is about as far away as it could be. The walk from the coach to the boat was long and across a floating pontoon so a bit dodgy and definitely hard for some of those with mobility issues. However once aboard everything was great. The welcome was superb and we were quickly shown to our cabin. The port talks and information meetings were excellent and informative. The food, waiting staff, drinks waiters, and cabin crew, trips, scenery, coach trips, guides and activities were top notch and very much impressed us. The transfer back to the airport was fine as it was an early transfer, but again marred by the long walk from the ship to the coach which was also late in arriving by about 20 minutes. This was our second TravelMarvel cruise and we look forward to our 3rd! I have mentioned the few niggles to help perhaps some `fine tuning' but we did have a great time with super company and thoroughly enjoyed it!
7 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing such detailed feedback. It’s great to know that you had such a great experience on your Douro River Cruise . Your comments on the airport transfers, and challenging walks to and from the ship are valuable and will be reviewed to help improve arrival and departure arrangements.
We can't wait to help you plan your third trip with us so please let us know when you are ready to book your next adventure.
Kind regards,
Gemma
Customer Experience Team
Owners suite on top of the engines
Owners suite on top of the engines
Air con very loud and ineffectual
14 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your feedback. Your observations have been shared with our technical team for review, as guest comfort is a priority for us.
Kind regards,
Gemma
Customer Experience Team
Levels of distinction becoming obvious
Generally a very good experience with helpful and attentive staff from the nautical, house keeping & restaurant staff.
However the nuances between the luxury side and this premium cruise are becoming very self evident instead of general sublties.
7 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re delighted you enjoyed the service from our crew and had a very good overall experience. We understand your observations regarding the differences between our Luxury and Premium experiences. Each has been designed to offer a distinct style of cruising, with Premium providing excellent value and the same high level of care and attention from our staff. Your feedback is appreciated as we continue to refine both offerings to ensure every guest enjoys a memorable journey.
Kind regards,
Gemma
Customer Experience Team
Having to climb over other ships to get…
Having to climb over other ships to get on or off wasn't good at all ,especially as I have knee problems, also the portions of food at the evening g meal were not enough to eat,and the tours could have been better x
12 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing your feedback. On Europe’s rivers, it is common for ships to dock side by side due to limited mooring space, meaning guests may need to cross through neighbouring vessels to embark or disembark. We understand this can be more difficult for those with mobility concerns, and our crew are always on hand to assist where possible. Your comments regarding meal portions and the tours have also been noted and passed on to our team for review. We’re always looking at ways to enhance comfort, dining, and excursion experiences, and your input helps us do that.
Kind regards,
Gemma
Customer Experience Team
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your kind review!
We’re so pleased to hear you were very satisfied with your experience. Our team takes great pride in being prompt, knowledgeable, and pleasant — and it’s wonderful to know that came through during your journey.
We hope to have the pleasure of welcoming you aboard again soon!
Kind regards,
Raychell
Customer Experience Team
Duoro cruise
Beautiful room very comfortable bed good food friendly helpful staff good tours &excellent guides.
7 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your kind words!
We’re so glad you had a wonderful time on your Douro cruise. It’s fantastic to hear you enjoyed your beautiful room and comfortable bed — rest and relaxation are such an important part of the journey.
We’re also delighted that the food, staff, tours, and guides all made a great impression. It means a lot to us to know you felt well cared for throughout your trip.
We’d love to welcome you back on board for another unforgettable adventure!
Kind regards,
Raychell
Customer Experience Team
Our ship
Our ship, the MS Estrella is very tastefully furnished from staterooms, through to restaurant and entertainment area. The Chef’s menu recommendations and the Douro wines made evening dinners a treat. Service onboard was excellent, and together with a very professional and knowledgeable events manager, we could see how well the whole team gelled. Over all the trips were good, well organised the mix of afternoon and morning trip times, allowed time to rest and recharge.
7 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for this wonderful review!
We’re so pleased to hear you enjoyed your time aboard the MS Estrella. It's fantastic to know you appreciated the tasteful furnishings throughout the ship — from the staterooms to the restaurant and entertainment areas.
Evening dinners being a treat thanks to the Chef’s recommendations and Douro wines is exactly the kind of experience we aim to create. We’re also thrilled to hear that the service stood out and that the team — especially your events manager — made such a strong impression with their professionalism and knowledge.
It’s great to know the trip schedule struck the right balance, giving you both engaging excursions and time to relax. We truly appreciate you sharing your experience and hope to welcome you on another journey very soon!
Kind regards,
Raychell
Customer Experience Team
Needs more planning
Ship and crew were excellent. Tours were rushed, visit to Salamanca was pointless on a Sunday for the free time we had. Guimarães visit should have been longer, after guided tour not long enough left to explore the city. Would not do the Douro river again.👎☹️
14 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your review. We’re delighted to hear you found the ship and crew excellent. We appreciate your feedback on the excursions, particularly regarding the timing of visits to Salamanca and Guimarães. Your comments have been shared with our product team as we continually review and refine our itineraries. While the Douro may not have been the right fit for you, we’d love the opportunity to welcome you on another river where the pace and style of touring may suit you better.
Kind regards,
Gemma
Customer Experience Team
Enjoyable river cruise!
Delicious food and very helpful staff.
Spacious cabins with plenty of storage.
Very well organised.
7 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your lovely review!
We’re so glad to hear you had an enjoyable river cruise with us. It’s great to know the food impressed, the staff were helpful, and that you found the cabins spacious and well thought out — comfort and organisation are key to a relaxing holiday, and we're thrilled we delivered on both.
We’d love to welcome you aboard again for another memorable journey!
Kind regards,
Raychell
Customer Experience Team
Travel went smoothly
Everything went smoothly, the boat was nice, staff helpful and food good BUT it really was not entirely suitable for a disabled person taking a mobility scooter (me) and the tour manager failed to advise me of uneven paving on one stop despite seeing me being off-loaded from the boat. That did spoil the particular day and resulted in us staying on the boat and missing other stops. In summary we would not go there again.
31 juli 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We’re pleased you enjoyed the ship, food and the service from our team, though we’re concerned to hear about the challenges you faced ashore. The Douro region is known for its historic towns and villages, many with uneven paving and limited accessibility, and we recognise this can create difficulties for guests with mobility aids. We regret that you were not better advised on this occasion, and your feedback will be shared with our team to ensure clearer guidance is given in the future. Your comments are valuable in helping us improve the support we provide to all guests.
Kind regards,
Gemma
Customer Experience Team
Food
I am vegetarian and I felt there was little or no choice most meals. Husband eats meat but he too felt the quality needed improvement.
5 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for sharing your experience. We’re sorry to hear that the vegetarian options felt limited and that the meal quality didn’t meet yours or your husband’s expectations. APTouring truly values guest satisfaction and aims to cater to all dietary needs. Sharing your preferences ahead of time can help ensure better choices. We appreciate your honest feedback—it helps improve future experiences for everyone.
Kind regards,
Raychell
Customer Experience Team
We liked the small # of passengers…
We liked the small # of passengers experience
The food was excellent, always fresh and full of flavours
Our hats off to the Chef and his team. He was very helpful with our dietary needs. Every staff member was very polite, very professional and very patient with the Geriatric passengers. Thank you each one for making our vacation great
The rooms could have been a little bigger.
Our boarding experience was not a pleasant one. We had to drag our suitcases a long distance to get on the boat. This definitely needs improvement
7 september 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your detailed and thoughtful review!
We’re so pleased to hear how much you enjoyed the intimate atmosphere onboard — the smaller number of passengers really does create a more personal and relaxed experience. Huge thanks for your kind words about the food — we’ll be sure to pass your compliments on to the Chef and his team, especially for their care with dietary needs.
It’s also wonderful to hear our staff made such a positive impression — patience, professionalism, and kindness are exactly what we aim for every day.
We appreciate your feedback about the room size and the boarding process. We're sorry to hear the embarkation wasn’t as smooth as it should have been, and we’ll be sure to pass this along to the team to help improve the experience going forward.
Thanks again for sharing — we hope to welcome you back soon for another great holiday!
Kind regards,
Raychell
Customer Experience Team
I thought the ship was excellent
I thought the ship was excellent. The staff were helpful and very pleasant.
Food was good and varied.
optional trip was the only thing that I didn't think was good value
7 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your thoughtful review!
We're so glad to hear you found the ship excellent and enjoyed the service from our helpful, friendly staff. It’s also great to know the food hit the mark with its variety and quality — we take pride in offering something for every taste.
We appreciate your honest feedback about the optional trip. Guest insights like yours help us continuously improve and ensure every part of the journey feels worthwhile.
We hope to welcome you back on board again soon for another wonderful experience!
Kind regards,
Raychell
Customer Experience Team
Amazing holiday
Amazing holiday, staff friendly and so professional. Room clean and tidy and comfortable met all my needs. Food of a high standard and prepared and presented beautifully. Trips enjoyable and informative.
8 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for your wonderful review!
We’re so pleased to hear you had an amazing holiday with us. From our friendly, professional staff to the comfortable rooms and beautifully prepared food — it sounds like everything came together to create a truly memorable experience.
It’s great to know you enjoyed the trips too — we love making every outing both enjoyable and informative. We’d be thrilled to welcome you back for another unforgettable journey!
Kind regards,
Raychell
Customer Experience Team
Absolutely five star all the way if I…
Absolutely five star all the way if I had to find a fault it would be be as trivial as softer toilet paper please and that is the only fault. Start to finish nothing was too much trouble tours fantastic very knowledgeable guides the 8 days went so fast we are saving so we can do another cruise with Travelmarvel they have got it right we were spoiled start to finish Highly recommended
12 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you so much for this fantastic review!
“Absolutely five star all the way” — we couldn’t ask for higher praise! We’re so glad to hear you felt truly looked after from start to finish, and that everything from the tours to the service made your 8 days fly by. Our guides will be thrilled to hear their knowledge made such an impact.
We also appreciate your light-hearted feedback — noted on the toilet paper!
It means the world that you're already saving for your next cruise with Travelmarvel. We can’t wait to welcome you back on board and spoil you all over again!
Kind regards,
Raychell
Customer Experience Team
Staff and food excellent
Staff were excellent, helpful, happy and attentive without being intrusive. Food excellent. Room good but overfurnished for size. We stacked the two armchairs and coffee table in a corner. They were a nuisance.
12 augusti 2025
Svar från Travelmarvel Premium Cruise and Tours
Thank you for taking the time to leave your review — we’re so pleased you rated your experience highly overall.
It’s wonderful to hear that our staff made such a positive impression with their friendly, helpful service, and that the food was a highlight of your trip — exactly the standard we aim for.
We also appreciate your honest feedback about the room. We understand that space is important, especially on board, and we’re sorry to hear the furniture arrangement wasn’t quite right for your comfort. Your comments have been passed along to our team for consideration as we look at ways to enhance the in-room experience for future guests.
Thanks again for your thoughtful review — we hope to have the opportunity to welcome you back on another journey soon.
Kind regards,
Raychell
Customer Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.