TravelJoy Omdömen 38

Traveljoy is my right hand man in this travel industry. The training and support that is provided is remarkable. The system is very user friendly. For both group and individual trips — payment plans, invoices, itineraries, client management… pretty much everything I need in one place!

TravelJoy has completely transformed the way I run my travel business. The platform is intuitive, polished, and thoughtfully built for modern travel advisors who want to create a seamless client experience while also operating efficiently behind the scenes.

One of the biggest game changers for me has been Copilot for itinerary building. It dramatically cuts down the time it takes to create beautiful, client-facing itineraries while still allowing for customization and personalization. What used to take hours can now be built in a fraction of the time without sacrificing quality or professionalism.

I also love how easy TravelJoy makes it to create and manage workflows. The email templates, automations, and task lists help keep every trip organized and ensure no detail slips through the cracks. From inquiry to departure, everything feels streamlined and centralized.

Another standout feature is the ability to upload forms and documents and have TravelJoy instantly turn them into polished workflows and client-facing forms within seconds. It saves an enormous amount of administrative time and creates a much smoother onboarding process for clients. The built-in file storage is another huge plus — having contracts, passports, confirmations, and trip documents all stored in one place makes managing multiple itineraries far easier.

Overall, TravelJoy has become an essential part of my business. It allows me to work more efficiently, elevate the client experience, and spend more time focusing on relationship-building and trip design instead of administrative tasks

I have been a travel advisor for over 3 years, and for the past 1.5 years I have used TravelJoy as my CRM and merchant platform. Unfortunately, this has been one of the most disappointing and unprofessional business experiences I have ever encountered.

As the owner of two businesses, communication and professionalism are extremely important to me. One major red flag with this company is the lack of direct customer support. If there is an issue involving your money or account, you cannot simply pick up the phone and speak with someone. You are forced to submit tickets or schedule calls, which often leads to delays, confusion, and unresolved concerns.

Recently, I organized an exciting group trip to Bali. Due to the conflict involving Iran, I experienced two client cancellations. The clients filed disputes through TravelJoy’s merchant system. Although I provided all supporting documentation, including signed contracts clearly stating the payments were non-refundable, TravelJoy did not properly support or advocate for me during the dispute process.

To make matters worse, TravelJoy requested a debit transaction from my bank account without my authorization and charged me an additional $300. I repeatedly requested to speak with someone directly because I still had unanswered questions regarding the fees and charges being applied to my account. Despite my efforts, they continued responding only through email and refused to properly discuss the matter over the phone.

I was also threatened with being locked out of my account, while at the same time being owed approximately $300 from a client admin fee that has still not been returned to me.

This entire experience has been extremely frustrating and disappointing. Even my own clients were shocked by how the situation was handled and encouraged me to find another platform.

At this point, I will no longer be doing business with TravelJoy. I strongly encourage other travel advisors to carefully research and consider all options before choosing this company as their platform.

I’ve been using Travel Joy, and I’m genuinely impressed. The CRM is incredibly intuitive and easy to use, and I love that the platform keeps evolving in ways that actually support how advisors work. The addition of Co‑Pilot AI was a complete game-changer — it’s streamlined my workflow and elevated my client communication in such a meaningful way. I’m truly excited to be working with a company that continues to improve my work–life balance every single day.

Traveljoy gives me the opportunity to manage all my trips in one place, and manage my clients. It's really easy to build a trip, send a beautiful presentation that then turns into an itinerary, invoice the client, and set up automated emails, so I don't have to remember.

Travel Joy has made my life as an agency owner and also someone who sells allot of travel, allot easier where I have gained valuable time to focus on marketing.

The team at Travel Joy are always very open to feedback. I will also take credit that they made some changes resulting of my feedback. Because, no one else would ever submit the same idea either before or after I did too ;-)

TravelJoy has been a breath of fresh air after using my previous CRM. It is so user friendly and gives me a polished look to my clients. The company listens to our recommendations is continuously updating to make their website better.

TravelJoy has been a godsend for my business! Once you enter the initial information, then TravelJoy uses that information to create whatever you need; forms, invoices, proposals, etc. If you're not using TravelJoy, then your business is missing out.

I love Traveljoy! As a travel advisor, I use it daily and it keeps me organized and on top of my daily tasks. I couldn't imagine selling travel without it.

DO NOT BOOK WITH TRAVEL JOY OR CAPRICE TAYLOR AND DO NOT GET TRAVEL INSURANCE WITH FAYE TRAVEL.

If I could rate a -10 I would. Our trip was booked as a group. Despite asking numerous times, she didn't provide details of where we were staying. I was consistently told that once she has all the deposits in the information would be provided. This never happened. My dad passed away like 10 days before the trip. I contacted Caprice and placed a claim with Faye Travel insurance all before the trip was to take place. There was also a hurricane that wiped out most of the roads and most of the island was without power, so the trip would not be able to happen anyway. Despite all this and my purchasing the additional "cancel for any reason" insurance, my claim still has not been paid. They continuously delayed claiming I need a cancellation invoice from the Caprice who hasn't responded to me or them in months. The emails and text messages I forwarded were not sufficient. They also reached out Caprice and hasn't responded to them either. It's been 5 months. After calling them out for the SCAM ARTISTS they are, they sent me a "claim summary" that highlighted it "DOES NOT CONSTITUTE A GUARANTEE OF PAYMENT". The summary indicates a 75% reimbursement, which according to their policy, only applies for cancellations other than those otherwise covered. The death of an immediate family member is a covered reason, so I should be entitled to 100% reimbursement. That was 3 weeks ago, they have gone silent yet again. DO NOT PURCHASE WITH FAYE TRAVEL INSURANCE, BOOK TRIPS WITH CAPRICE TAYLOR AND DO NOT BOOK WITH TRAVELJOY INSURANCE.

Travel Joy has made it so seem less to better serve my clients. From helping with proposals, itinerary and so much for.

They listen to agents when we request new features or changes. As a Canadian agent, I have made a couple of simple requests, and they have adjusted their system to accommodate. I am looking forward to seeing what other improvements they make. Overall, TravelJoy has been great as a CRM for our new agency. It's an excellent all-in-one tool.

I love using TravelJoy! I couldn't run my business without it. While being extremely robust with its features, it's also very user-friendly, with everything from invoicing to collecting payments to building itineraries. The TravelJoy team is constantly upgrading the platform and adding more features.

Fantastic User Interface.
I love how easy it is to navigate between my clients, put together proposals, itineraries and payments.
The best thing is being able to generate a papertrail for all interactions!
I love it!

TravelJoy is an absolute game-changer for travel agents.

If you’re serious about running your travel business like a professional (and still keeping your sanity), TravelJoy is a must-have. From beautifully organized client workflows to seamless forms, invoices, and automation, it takes all the behind-the-scenes chaos and turns it into a smooth, polished experience—for both agents and clients.

The platform makes it easy to look legit, stay compliant, and keep everything in one place. No more digging through emails, spreadsheets, or notes trying to remember where a client is in the process. TravelJoy keeps you organized, efficient, and confident, which means more time selling travel and less time chasing details.

Bonus points for how client-friendly it is—everything feels clean, professional, and easy to understand. It elevates your brand without adding complexity.

Simply put: TravelJoy helps you work smarter, not harder, and makes your business feel next-level. I honestly can’t imagine running my travel agency without it.

Travel Joy is a great platform that is easy to use. It makes my life simpler because I can capture leads and everything related to the guests trip is in the one place on the Travel Joy platform.
I love that when there are new features added, we get training videos to help us understand the changes.
The Travel Joy team are always there for support if I have a question or issue. I'm so glad I chose Travel Joy as my Travel Agency CRM.

Travel Joy is EXACTLY what I needed for my travel business. I'm able to send Smart Proposals and Invoices that look professional and keep my client's cards secure. My favorite feature is the itinerary builder, it saves me a ton of time putting together itineraries for clients. Highly recommend!

TravelJoy has truly helped take my business to the next level. The platform allows me to send my clients polished, professional proposals, documents, and forms that instantly build trust. Clients want to feel confident that the person planning their trip is organized and dependable, and TravelJoy makes that clear from the very first interaction.

The secure credit card tools are another huge plus—they help clients feel comfortable and confident making digital payments, which makes the entire process smoother for everyone. TravelJoy has been a game-changer for my business, and I would absolutely recommend it to any new travel advisor looking for a reliable, all-in-one CRM.

I used TravelJoy some time ago. Upon coming back to the platform, I realized how magnificent it is. I have streamlined my business practices using this platform. I was able to cancel two platforms because everything I need is here. I have enjoyed using Copilot. It's very convenient. All thanks to TravelJoy.

No matter how hard you try you can Never talk to a live person because of the small size of the staff according to the recording you'll receive when you try to call them. You have to email them and when the holidays were here no one responded to the emails for weeks and then when asked to have someone call me, they never did! I have been trying for months to create an itinerary for my upcoming cruise and it takes me hours to input any information and that's with a little help from Ai. The purpose of TravelJoy is very impressive but to continue to make monthly payments without any hands on support is not worth the money!