Cruise Direct Online/Travel Direct Vacations Omdömen 22

Darren replied quickly to emails and went above and beyond to make our trip very special. He is skilled at making clients happy and as mediary to the cruise company. He got us deals we did not know were available to us.

Darren is always very helpful and follows up especially with issues related to how Viking air travel arrangements are made. Multiple changing of air flights is very challenging for older people and in our case, someone who requires a wheelchair. Most recently our air arrangements were 3 changing of flights to get from Philadelphia to London. Darren was able to help us and we only have 2 changes on the way over.

Darren Trencher was great. Timely responses to all my questions

Darren was always responsive and helpful; we had many issues on and off, and he never got tired of us or complained. He was always happy to help and he did a great job. He made our first voyage with Viking special and are thankful for the individualized help. Hope to meet him face to face some day !

Darren Trencher is awesome. Extremely helpful, knowledgeable, and patient. I highly recommend him.

My experience was flawless. Darren was informative and quick to respond. I highly recommend Cruise Direct online.

Darren Trencher answered all of our questions immediately and made the booking process for our cruise extremely easy. I would be happy to work with him again in the future.

We just completed booking our second cruise for 2026 with Darren at Cruise Direct Online. Each time, Darren listens to our needs and books exactly what we need. If our needs change or for any other reason a change is needed, Darren is always right on top of it and handles it promptly and correctly. It is so reassuring to have an expert looking out for us.

Detail oriented.
Fast replies to questions.
Very efficient.

Kind and polite professional attention to detail— we felt well taken care of!

Darren Trencher was incredibly helpful in making this experience easy to do. Our last one without him was not nearly as easy or enjoyable. Darren really knew his stuff and it showed.

Darren did a great job from the beginning to the end of our trip. We will definitely use his services again in the future.

Always available to answer any questions (even the silliest) we have booked 5 cruises with this company and have been very pleased with the service they provided.

Raye Trencher had been our cruise consultant for years. It was heartbreaking to learn of her passing-actually left a void in our lives. She was a wonderful person-excellent service. Darren stepped in and is carrying on that tradition. We’ve gotten to know him and cannot say enough about the advice, communication, knowledge and true concern we’ve received from Darren. I’ve come to the conclusion that taking care of his “cruisers” has become his passion. If you want to be considered as family, there is no better place than Cruise Direct OnLine. Saying that even though currently rock & rolling along the Central American coast but guess they have no control over the sea!

Darren has been great on advising and arranging our cruises. I started years ago with his parents and am glad he took over the business. Darren will always return calls as soon as he can. We will always use Darren for our cruising needs.

We recently went on our first river and ocean cruises using 2 different cruise lines. Darren handled both of these trips for us. He was able to get us on-board credits we were not aware of, he fully explained the onboarding and off boarding processes so there were no surprises and helped my sister when she wanted to join our cruise.
Darren responded to all of our emails and calls very timely. This guy really knows his stuff! We feel like we are in excellent hands when we have Darren in our corner!

Booked three staterooms for an ocean cruise while on a Europe river cruise using my phone. Magical!!

I have booked several cruises through Darren. He is a wealth of knowledge for domestic and especially Europe river cruises. Darren is super patient and very responsive with solutions to changes of itineraries.

Agent worked with us for what our needs were. Always followed up on questions and information. The end result was a good vacation.

Earlier this year, we booked our third Viking cruise with Darren of Cruise Direct. He is very efficient and responsive, and his expertise has helped us to secure cabins that fit our preferences. After we had booked our cruise for next July, we were talking to friends of ours and they expressed interest in that same cruise, and I gave them Darren’s contact info. He worked with them to book the cruise and also placed them in the same hotel we are using before the cruise. Highly recommend Cruise Direct!