Transparent Tracks Omdömen 557

TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So beautiful and perfect. The location of our first date is being demolished and I wanted to make sure we got it before it was too late. The item comes from Australia and I kid you not, it arrived fas... Se mer

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Betygsatt 1 av 5 stjärnor

Ordered a the magnet plaque, Calendar format, with the date 19 June 2022. Item delivered showed the date 06 July 2022. Email responses were slow, and replacement plaque still reflected the wrong date... Se mer

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Betygsatt 5 av 5 stjärnor

I couldn’t be happier with my purchase from Transparent Tracks! The product turned out absolutely beautiful—the quality exceeded my expectations, and the details were crisp and clear. It made for... Se mer

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Betygsatt 5 av 5 stjärnor

AWFUL! I put 5 stars so the website hopefully wouldn’t sensor it and have my review deleted. My product arrived shattered, over 2 weeks after ordering. Despite them having a refund policy advertised o... Se mer

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Företagsinformation

  1. Presentbutik

Skrivet av företaget

We are an Australian-based company passionate about transforming your favorite moments into lasting keepsakes. Our pieces don’t just stand out—they fill your space with memories you’ll treasure forever.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

557 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I absolutely love this item

I absolutely love this item. I had a full range of options to make it just as I imagined. The wood top notch. I couldn’t be more happy.

11 april 2026
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Svar från Transparent Tracks

Thanks Stephen, we're glad you loved it!

Betygsatt 1 av 5 stjärnor

Order Never Received- NOT Reputable Company

My initial order was placed on January 31 for a Valentine’s Day gift of which it didn’t arrive on time because they said they had more orders than they anticipated. When it finally did arrive, it was chipped on the edges and could not be gifted. I made the company aware that I was not satisfied and sent them photos to prove its condition, and as a result they created another one of which they shipped.on February 24 and it arrived in the United States NY postal carrier awaiting international clearance on March 2nd. I have followed up several times to make them aware that I have still not received my order 41 days after they shipped it. I have requested a refund and they are ignoring my communications. I would not recommend ordering from this company as it is not reputable vendor.
Lisa Taylor

24 februari 2026
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Svar från Transparent Tracks

Hi Lisa,

We’re really sorry this has been such a frustrating experience. We do want to clarify that we have been in consistent contact with you and have responded to your emails, including your follow-ups and refund request.

After the initial issue, a replacement was created and shipped, however once it reached the US, the delivery process and any delays are handled by the local carrier and unfortunately outside of our control.

We understand how disappointing this has been and want to assure you that we’ve been doing our best to support you throughout.

Betygsatt 5 av 5 stjärnor

Best purchase of 2026

So beautiful and perfect. The location of our first date is being demolished and I wanted to make sure we got it before it was too late. The item comes from Australia and I kid you not, it arrived faster than most US online purchases. Super well packaged. Notifications that didn’t keep me wondering. The plaque itself looks better in person than on IG. It may seem expensive but it’s so worth it. If I knew how awesome the experience would be, I would have ordered multiple for other important dates. Best purchase of 2026 by far. It’s so worth the money.

4 april 2026
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Svar från Transparent Tracks

This is incredible to read. Capturing a place that means so much, especially before it’s gone, makes it even more special.

It’s great to hear everything from delivery to packaging and communication exceeded expectations, and that the piece looked even better in person. That means a lot to us.

Really appreciate your kind words and support.

Betygsatt 2 av 5 stjärnor

Frustrating

The customization can be frustrating as certain selections made will erase previous selections. Upon placing my order I realized this had happened, and the location I had listed, which is the bookstore where I met my husband, had been replaced by a generic default location. There was no option to cancel the order. I sent an email immediately to notify the company of the issue and ask for the location to be corrected. They advised they could not change the location as somehow the item had already printed despite how quickly I reached out. The item also came cracked. Not a good anniversary present.

31 mars 2026
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Svar från Transparent Tracks

Hi Cat, that sounds like a frustrating experience, especially for something as meaningful as an anniversary gift. If the location changed unexpectedly during the design process, we understand how disappointing that would be.

It’s also concerning to hear the item arrived cracked. If you haven’t already, please reach out to us at support@transparenttracks.com
with your order number and a photo so we can review this and help resolve it.

Betygsatt 5 av 5 stjärnor

Great gift

It was a gift for my husband and he loves it. Will be ordering more for sure.

2 februari 2026
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Svar från Transparent Tracks

Hi Ivana, thank you for the review! We're glad your husband loves it!

Betygsatt 5 av 5 stjärnor

GREAT product!

GREAT product!
It was a HUGE hit!
Easy to use website and great shipping!
Arrived on time to an anniversary!

25 mars 2026
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Svar från Transparent Tracks

Thanks Marty, we appreciate your kind words!

Betygsatt 5 av 5 stjärnor

Perfect Gift with Amazing Quality and Fast Delivery

I couldn’t be happier with my purchase from Transparent Tracks! The product turned out absolutely beautiful—the quality exceeded my expectations, and the details were crisp and clear. It made for such a meaningful and unique keepsake.

Shipping was faster than expected, and everything arrived right on time. The item was also packaged very well, ensuring it arrived in perfect condition.

Overall, this was a great experience from start to finish. I would highly recommend Transparent Tracks to anyone looking for a thoughtful, high-quality gift. I will definitely be ordering again!

27 mars 2026
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Svar från Transparent Tracks

This is so great to read. It means a lot to hear the quality exceeded your expectations and that it made such a meaningful keepsake.

Really glad everything arrived quickly and in perfect condition too. Thanks so much for the recommendation, we’d love to create something for you again.

Betygsatt 1 av 5 stjärnor

Never received my item

Update - I have now reported this business to the Federal Trade Commission. I’ve also filed a dispute with PayPal and they have approved a full refund. You have options people! Don’t let this “business” get one over on you!!!

Never received my item - but they sure got my money and refused to refund. Tracking shows item at the same place for well over a month. Customer support just tells you it’s on its way and thanks you for your patience. I wouldn’t use this business again.

24 mars 2026
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Svar från Transparent Tracks

We understand how frustrating it is to see tracking not update for such a long period. Once orders are in transit, delivery timelines and updates are handled by the carrier and can occasionally stall beyond expected timeframes.

If anything further is needed, you’re welcome to reach out to us at support@transparenttracks.com and we can take another look for you.

Betygsatt 1 av 5 stjärnor

I seriously want my money back

I seriously want my money back. Its just a low resolution sticker of a map stuck to a clear piece of plastic with loose pea sized magnets that were lost immediately.
I mean I KNEW what it was made of... but what a piece of crap when you see how underwhelming it is. This will NOT be a part of my anniversary present. It's too cheap looking.

23 mars 2026
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Svar från Transparent Tracks

We’re sorry to hear it didn’t meet your expectations. Our pieces are printed directly onto premium acrylic and designed as custom keepsakes, but we understand they may not feel right for everyone.

If you’d like to discuss this further, please reach out to us at support@transparenttracks.com
with your order details and we can take a look at your concerns.

Betygsatt 1 av 5 stjärnor

It’s been 2months having not received…

It’s been 2months having not received the package, many emails sent to the support team for the refund but no any feedback received. I’ve legally escalated it to my lawyer.

Be careful!!

28 januari 2026
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Svar från Transparent Tracks

Hi Stanley,

We understand how frustrating this must be, especially after such a long wait and multiple attempts to get an update. That’s not the experience we aim to provide.

Please reach out to us again at support@transparenttracks.com with your order number and reference this review so we can urgently look into this and work toward a resolution. We want to get this properly sorted for you.

Betygsatt 3 av 5 stjärnor

Sadly way over priced for what arrived…

Sadly way over priced for what arrived and how it was presented!!!!

28 februari 2026
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Svar från Transparent Tracks

We appreciate you sharing your thoughts. We understand the product may not meet everyone’s expectations, but each piece is custom-made and crafted with care.

Thanks again for your feedback.

Betygsatt 1 av 5 stjärnor

Poor Control, and Follow-Ups

Ordered a the magnet plaque, Calendar format, with the date 19 June 2022. Item delivered showed the date 06 July 2022. Email responses were slow, and replacement plaque still reflected the wrong date, even after 3 replacement attempts, with the guarantee that the correct date would be printed.
Last follow-up email on 11 March 2026 has since been left unanswered.

2 mars 2026
Omdöme utan inbjudan
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Svar från Transparent Tracks

Hi Chan,

This is definitely not the experience we want you to have, especially after multiple attempts to get it corrected. If the same issue has continued across replacements, that’s something we need to properly review.

Please email us again at support@transparenttracks.com with your order number and reference this review so we can escalate this internally and ensure it’s resolved correctly this time.

Betygsatt 3 av 5 stjärnor

There were bubbles in the acrylic

There were bubbles in the acrylic. The colors looked way more muted than on screen. Cool concept though.

8 mars 2026
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Svar från Transparent Tracks

Thanks for your feedback. We’re glad you liked the concept, though we’re sorry the finish didn’t meet expectations.

If you’d like, feel free to reach out to us at support@transparenttracks.com
and we can help you out further.

Betygsatt 5 av 5 stjärnor

Quick delivery and a beautiful product

Quick delivery and a beautiful product. A nice token to remember special moments with.

7 mars 2026
Omdöme utan inbjudan
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Svar från Transparent Tracks

That’s so nice to hear. It’s great knowing it’s become a meaningful reminder of a special moment.

Thanks for sharing your experience.

Betygsatt 5 av 5 stjärnor

A safe trip and good experience

A safe trip, experienced driver, comfortable seat on 2nd floor! Thank you for the nice ride!

9 mars 2026
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Svar från Transparent Tracks

Thanks for your kind words! It sounds like you had a great experience, though it seems this review may be intended for a different service.

If you were looking to review one of our products, feel free to reach out or leave another review — we’d love to hear your thoughts.

Betygsatt 1 av 5 stjärnor

They printed up the wrong address

They printed up the wrong address. Customer service was terrible. Wasted money on what was supposed to be a Valentine’s gift.

3 februari 2026
Omdöme utan inbjudan
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Svar från Transparent Tracks

That’s frustrating to hear, especially for something meant to be a Valentine’s gift. If the address printed is incorrect, we’d definitely like to review it.

Please reach out to us at support@transparenttracks.com
with your order number and a photo of the plaque and we’ll take a closer look to see what may have happened.

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