I placed my order on 1st Dec 2025 and still not received my order placed for suitcases which include 2 cabin bags and 2 combo offer of medium and large suitcases . No tracking mails nor any communicat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Pro suitcase (when it arrives 3-4 months later) is flimsy and unusable. I doubt you will be allowed on a plane given recent battery fires. Don’t get sucked in by the marketing. I’m giving two star... Se mer
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Same experience - delays, poor communication - arrived, and agree… not well designed nor well made. The handle even detached! On the positive, when I emailed them about that, they quickly replied a... Se mer
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We ordered Nov 26 .. today is Dec 23. No product No customer service Never ever will order again Will share over social media the SCAM will of NOBL The absolute worst experience ever S... Se mer
1,4
Mycket dålig
59 omdömen
Har besvarat 15 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Instagram deberia de tener control y un…
Instagram deberia de tener control y un espacio para que los clientes pudieran saber la credibilidad, la maleta no es barata y roban muchos dolares al dia y las plataformas solo los dejan publicarse ellos no pierden nada, solo ganan por dejar que los cautivos de su plataforma vean publicidades pero no les perjudica que sus clientes caigan en estafas como estas.TRAMORA SOLO ES UNA COMPAÑIA QUE ESTAFA CON LICENCIA por hacerlo en las plataformas
14 november 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, I understand your concerns and take customer trust very seriously. Please rest assured that we are a legitimate and fully certified company. We have successfully shipped over 7,000 orders and are committed to providing a reliable shopping experience. If you are facing any issues with your order, we are here to assist you. Kindly share your Order ID or registered email so we can resolve your concern at the earliest. Your satisfaction is our priority.
2 months after my order
2 months after my order, still nothing. No answer to my messages, no update ... Scam, stay away from those fake sellers
28 november 2024
Omdöme utan inbjudan
Svar från Tramora
Hello Eric, I understand your concerns and take customer trust very seriously. Please rest assured that we are a legitimate and fully certified company. We have successfully shipped over 7,000 orders and are committed to providing a reliable shopping experience. If you are facing any issues with your order, we are here to assist you. Kindly share your Order ID or registered email so we can resolve your concern at the earliest. Your satisfaction is our priority.
This company is a complete criminal rip-off
This company is a complete rip-off. I placed my order for a suitcase Tramora Carry-on PRO in matte blood, along with a large wardrobe insert and a cup holder, 0n 19th March 2024. The websi te did not properly indicate that it was a pre-order, and it was only in the confirmation email that I found this out.
The suitcase did NOT arrive in October 2024, nor did I receive any updates from Tramora over that time, notification of delay or anything. Nor did they reply to my email inquiries.
I finally found them again on Instagram in January 2025 because the 'wardrobe' arrived completely out of the blue. It is terrible quality, nothing like advertised. I used the messaging service to contact them, and the replied. They said there had been a production delay by the case had been sent on November 7th on a 2-4 week delivery timeline (this was 8 weeks later), and that the method of transportation was by ground (!) - from China.
Today, January 10th, the case arrived. First, it includes a cup holder already, so there was no need to have paid for an extra one. The quality is TERRIBLE - the colour is very dull, cheap plastic. The tray doesn't hold up when you take it out. Worst of all, it is essentially half a suitcase, as one whole side is filled with the mechanism for the tray and the external pocket. It opens poorly. You wouldn't pay £25 for something like this in a street market. Having read the reviews I can't even be bothered to try and get a refund given the problems everyone says they have had with this. Frankly, Instagram shouldn't allow them to advertise, it is a total misrepresentation.
10 januari 2025
Omdöme utan inbjudan
Svar från Tramora
Hello, I sincerely apologize for the inconvenience you have faced. It was never our intention to disappoint you, and we truly understand your concerns. Please share your order details so we can assist you promptly and ensure your request is processed without delay. Your feedback regarding the product has been shared with our concerned team for future improvements, as we highly value your insights. We remain committed to enhancing our services and providing a better experience for our customers.
Similar experience to everyone else…
Similar experience to everyone else here. I keep getting told to follow the tracking - hasn't updated since December 19th..out for delivery...doesn't take a month to deliver if it's already here!! I want a refund, I don't have the product, so give me my money!
10 januari 2025
Omdöme utan inbjudan
Svar från Tramora
Hello, I sincerely apologize for the inconvenience you've experienced. I understand your frustration regarding the tracking issue, and I assure you that we are looking into this matter. Please share your order ID or registered email address so we can investigate further and provide you with the best possible resolution. Your patience is truly appreciated, and we will do our best to assist you promptly.
Awful experience
Awful experience. I rejected the order and got my refund. They delayed the order for so long that I had to cancel and ask for a refund from the payment processor.
I do not recommend them
8 januari 2025
Omdöme utan inbjudan
Svar från Tramora
Hello, I’m sorry to hear about your experience. We strive to provide a smooth ordering process, and I regret that we fell short in your case. While delays can sometimes occur due to unforeseen circumstances, we appreciate your feedback and will use it to improve our service. If there’s anything else we can assist you with, please let us know.
THIS IS A SCAM - DO NOT GIVE THEM YOUR CREDIT CARD
Exactly what everyone is experiencing. It is a SCAM. They charged my credit card in April and i received the Carry on in November. I was NOT happy with the quality at all. I asked for a return authorization immediately - well within the 30 days after receipt. i emailed 7 times. I got 3 replies saying they are too busy with shipping and would give me a return authorization after Dec 25th and still nothing. i just disputed the charges with my credit card and hope they will reverse it because it has been more then 6 months since the charge. THIS IS A SCAM - do NOT buy anything from them.
31 december 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, I sincerely regret the experience you've had, and I understand your frustration. This is certainly not the level of service we aim to provide. Please share your Order ID and registered email address, and we will immediately review your case and assist you with the refund process. Your feedback is valuable, and we truly appreciate your patience as we work to resolve this for you.
It’s a scam
It’s a scam. I never shop online but got caught with this one. Same experience as everyone else, months waiting, nonsense replies to my emails and still no product. Lesson learnt!
30 december 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, We sincerely apologize for any inconvenience caused. It was never our intention to disappoint you, as you are a valued customer. Please share your order details along with your registered email ID, and we will be happy to assist you in resolving this matter as soon as possible.
Manufactured in China
The website mentions how the luggage is designed in Italy and the shell is German polycarbonate, but the luggage is made in China. Very deceptive. There is one component held together with masking tape, one compartment doesn't close properly. It took months to arrive and when I reached out to the company about the delay, they sent a link to the page about their manufacturing process. At least they're consistent; the terrible customer service matches the trash that they're selling.
Update: I told my credit card company about Tramora's fraudulent advertising and LONG delivery time and requested a refund on those grounds. Suddenly Tramora was emailing every day, begging me not to take the money back. I got my refund, but Tramora is still hassling me. They keep putting me on their marketing list. I unsubscribe every time but they just keep sending emails.
20 oktober 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, I regret to hear about your experience and truly apologize for any inconvenience caused. Our intention is always to provide high-quality products and exceptional service. Regarding your concerns, we take all feedback seriously and continuously work on improving both our products and customer experience.
If you are still receiving emails despite unsubscribing, please let us know so we can ensure your request is processed properly. Additionally, if there are any outstanding issues related to your order, kindly share your order details, and we will be happy to assist you further.
Scam company that keeps spamming you…
Scam company that keeps spamming you every day even though you try to unsubscribe. Avoid.
19 december 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, We sincerely apologize for any inconvenience caused. We assure you that we respect our customers’ preferences and do not intend to send unwanted emails. If you are still receiving messages despite unsubscribing, please let us know, and we will ensure that your request is processed immediately.
If there is anything else we can assist you with, please feel free to reach out.
Poor experience
Poor experience. Am still waiting for my case. I keep getting told it is in transit but it's taken so long someone could have sat on the case and pushed themselves here quicker.
16 december 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, I sincerely apologize for the delay and understand how frustrating this must be. Your order is still in transit, and we are actively monitoring its status.
Please rest assured that we are doing our best to expedite the delivery. If you could share your order details, we would be happy to provide you with a more precise update. Your patience is truly appreciated.
I just got the luggage after a very
I just got the luggage after a very
Long wait. It is incredible! I can hardly wait to travel with it.
12 december 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, We're delighted to hear that your luggage has arrived and that you're happy with it! We truly appreciate your patience and are thrilled that you're excited to travel with it. Wishing you amazing journeys ahead!
Very concerned about reliability
I made an order in September and they still haven’t shipped it.
Told me I had to give my address in Chinese. Still nothing. Eventually they delivered the case end November but it involved a lot of exchanges.
25 november 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, We sincerely appreciate your patience and regret any inconvenience caused. While we're glad your order has been delivered, we understand that the process may not have been as seamless as expected. If you require any further assistance, including an exchange request, please share your order details, and we will be happy to assist you. Your feedback is invaluable, and we remain committed to enhancing our shipping experience for our customers.
Ordered and paid for over 6 months ago and no product
Order was placed June 9th, paid in full and it is the end of November with no product. I just gave them an interest free loan. I have been told it is being shipped but have yet to receive what I paid for in June.
9 juni 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, I sincerely apologize for any inconvenience caused. It was never our intention to disappoint you, as you are a valued customer. Please share your order details along with your registered email ID, and we will be happy to assist you in resolving this matter as soon as possible.
SCAM !!!
SCAM !!!! Waited months and still no delivery. They give you an email with proof of orders being made and don’t send the items. They’ve even got a 50% off everything now it’s Christmas to create demand. It’s disgusting. All other reviews and comments are saying the same as me and being removed so I will make sure that this company will suffer
24 november 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, I understand your concerns and take customer trust very seriously. Please rest assured that we are a legitimate and fully certified company. We have successfully shipped over 7,000 orders and are committed to providing a reliable shopping experience. If you are facing any issues with your order, we are here to assist you. Kindly share your Order ID or registered email so we can resolve your concern at the earliest. Your satisfaction is our priority.
Scam
Scam, be aware!
They Use social media to promote the non-existing product, i did contact facbook and tiktok but they dont care.
23 november 2024
Omdöme utan inbjudan
Svar från Tramora
Hello, We assure you that our products are genuine, and we are committed to delivering them to our customers. We regret any inconvenience you have faced and appreciate your concerns. If you have an unresolved issue, please share your order details, and we will be happy to assist you. Your feedback is important to us, and we continuously strive to improve our service.
Svar från Tramora
Hello, I understand your concerns and take customer trust very seriously. Please rest assured that we are a legitimate and fully certified company. We have successfully shipped over 7,000 orders and are committed to providing a reliable shopping experience. If you are facing any issues with your order, we are here to assist you. Kindly share your Order ID or registered email so we can resolve your concern at the earliest. Your satisfaction is our priority.
Svar från Tramora
Hello, We assure you that our products are genuine, and we are committed to delivering them to our customers. We regret any inconvenience you have faced and appreciate your concerns. If you have an unresolved issue, please share your order details, and we will be happy to assist you. Your feedback is important to us, and we continuously strive to improve our service.
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