I’ve been with Trafalgar for over ten years. I can not think of one interaction that has been below 8.7/10. They often go beyond the standard of asked politely. Everything from timesheet processing to... Se mer
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Det här tycker kunderna
I’m a return customer, grateful that Trafalgar are on my latest agency’s PSL - spoke with John Harris for re-onboarding; lovely, humorous, relatable and just so friendly. Hi John! You are great at w... Se mer
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I originally went with Trafalgar for my umbrella company based on value for money, however, I’ve also been delightfully surprised by the quality of the service. The advisors who answer the phone have... Se mer
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Had the pleasure of speaking with Billie Smithen multiple times recently, who moved heaven and earth to help resolve an issue caused by Student Loans Company. Can’t thank Billie enough for taking owne... Se mer
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Företagsinformation
Om Trafalgar Umbrella
Skrivet av företaget
Kontaktuppgifter
Jubilee House, East Beach, Lytham, FY8 5FT, Lytham St Annes, Storbritannien
- 020 7940 1990
- info@contractorsolutions.co.uk
- trafalgarumbrella.co.uk
4,6
Utmärkt
96 omdömen
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Really bad service from A to Z
Really bad service from A to Z. Trafalgar/Danbro do not know the HMRC regulation and even when confronted with explicit HMRC texts they refuse to accept their mistakes, increasing your tax rate with no reason. They also charge fees that were never part of the contract, and the worst is that they try and force you to make false statement to HMRC even knowing that the statements they request are false. Avoid them!
1 december 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you for taking the time to share your feedback with us, Stephane.
We’re sorry to hear that your experience with Trafalgar Umbrella did not meet your expectations on this occasion. We take all feedback seriously, as it helps us improve the service we provide to you, our customers.
Regarding your concerns about HMRC’s regulations, we’d like to reassure you that our processes are specifically designed to comply with the official requirements. This ensures both you and our organisation are protected from potential risks or penalties. Whilst we appreciate that compliance processes may sometimes feel complex, they are essential to maintaining accuracy and fairness for all our customers.
The fee you mention in your review was outlined in the expense guide and terms of agreement, which you signed before any claims were submitted. To clarify, the fee covers the additional administrative work required to manually check and process expense claims. It is an optional service and does not form part of your main contract. Submitting claims directly to HMRC remains an alternative for customers who prefer not to use this service.
We also note your feedback regarding the communication of our processes. We’d like to reassure you that our team made every effort to address any concerns and provide clear explanations through detailed correspondence and multiple telephone conversations. We, therefore, regret that our efforts did not lead to a resolution you were satisfied with.
We remain committed to providing the best possible service to all our customers and will use your feedback to further refine our approach. We wish you all the very best in your future endeavours.
Best regards,
Your Team @ Trafalgar Umbrella
Svar från Trafalgar Umbrella
Hi Gatesy,
Thank you for taking the time to leave a review. We're delighted to hear that you've had such a positive experience, and hope you continue to do so.
Kind Regards,
Charlie @ Danbro
Nice and personal service
I have been using Trafalgar as my Umbrella Company since 2006 and have always been very happy with their service. I always get paid promptly and they provide a nice and personal service - so can only highly recommend.
6 september 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi Annette,
Thank you for taking the time leave a review for Trafalgar.
It's brilliant to hear that you've enjoyed your experience with Trafalgar, especially seeing as you've been with us for such a long time!
Your loyalty and kind words mean a lot to our team, and we look forward to continuing to work with you.
Kind Regards,
Charlie @ Trafalgar
Always paid on time
Always paid on time, always helpful and never had any issues with them in the 2.5 years they were my umbrella company.
5 september 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you for taking the time to leave a review of Trafalgar, Faisal.
It's great to hear that you've enjoyed your experience for the duration you've worked with us!
Kind Regards,
Charlie @ Trafalgar
Great Service
Great service helpful friendly staff, will help as much as they can with queries or problems previously with a different contractor who were unsatisfactory but Trafalgar are star quality
3 september 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi Diane,
Thank you for taking the time to leave a review of your experience of Trafalgar. It's brilliant to hear that it's been a positive one!
Kind Regards,
Charlie @ Trafalgar
Second time using Trafalgar and I won’t…
Second time using Trafalgar and I won’t be a returning customer. Constant issues with incorrect tax coding, inconsistency with pay amounts received and holding funds for two days and not being paid until after five pm despite the funds being issued the previous working day before 8am. The fees certainly do not warrant the service provided.
28 augusti 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you for taking the time to leave a review, Pauline.
We’re sorry to hear how you feel about your recent experience with Trafalgar.
To assist us in our enquiries into this matter, we kindly request that you share some additional information, including your full name, email address and any client reference number/s, with our Central Quality Team at your earliest convenience.
You can either share this with us via Trustpilot, or directly by emailing qualityanddevelopment@danbro.co.uk.
All personal information is handled securely and confidentially - for more information, please see the Privacy Policy available on our website.
Thanks and Kind Regards,
Your Team at Trafalgar
Always easy to deal with
Always easy to deal with, pay is always correct. Really happy with the service they provide.
28 augusti 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi Melanie,
Thank you for taking the time to share your thoughts. It's brilliant to hear that your experience with Trafalgar reflects the streamlined and efficient service we strive to deliver for all our clients.
We hope you continue to enjoy working with Trafalgar!
Kind Regards,
Charlie @ Trafalgar
I recommend Trafalgar
I cant recommend Trafalgar any more highly, they have ensured everything regarding my on-boarding and pay were handled excellently. I must shout out Nicole M who went above and beyond to ensure any issues I had were resolved.
19 juli 2024
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi John,
Thank you for taking the time to leave a 5 Star review.
We're delighted to hear that joining Trafalgar and getting paid through us has been the streamlined and professional experience we strive to deliver.
We will be sure to pass on your comments to Nicole and her team, and we hope you continue to enjoy contracting with Trafalgar!
Kind Regards,
Charlie @ Trafalgar
Nice and easy experience of 5 years!
Used Trafalgar for over 5 years - worth every penny. Taking the stress out of having my payroll done, calculated, paid in on time every single week, without having to do any of the hard stuff. Whenever a query or issue was had, it was very quick and easy to sort it out with the very helpful office staff (Frankie especially, who bless her, emailed me on a handful of times to remind me I had forgotten my timesheet - something she didn't have to do as it's my responsibility!) who go the extra mile and reply in a timely manner.
If they weren't as good as I say, I wouldn't have used their services for 5 years! :)
I took a perm job which is why I'm moving away from Trafalgar, but thank you again!
The only slight issue was for some reason, my online portal account didn't ever seem to work and couldn't submit my timesheets through it, like others, which would have made things even easier, but honestly, it's not like the process is hard anyway!
Thanks all!
27 november 2023
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi Benny,
Thank you for such an amazing review, it is great to know that you have had such a great experience over the last 5 years. We are sorry you had some issues with the portal and we will look into that immediately.
We are sorry to see you go but wish you all the best in your new role.
Kind regards
Matt @ Trafalgar
Top service
Top service, leaving only because my contract ended and can have my own limited company again
15 augusti 2022
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you so much for taking the time to leave such a positive review. We very much appreciate it.
We'll be sure to pass on your kind comments to the team.
Best wishes,
Sam @ Trafalgar.
The customer service is just superb
The customer service is just superb, rare to speak to what is probably some sort of call centre and feel like they actually care.
1 augusti 2022
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you for your review, Simon, your kind comments are greatly appreciated.
We're thrilled to hear how pleased you are with our customer service and the support you've received. I'll be sure to pass your feedback onto the team.
Best wishes,
Sam @ Trafalgar
Once again thanks to Romella and the…
Once again thanks to Romella and the team at Trafalgar for their prompt response earlier today.
19 juli 2022
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you so much for taking the time to leave such a positive review, Barrie.
We genuinely appreciate it and I'll be sure to pass your kind comments on to Romella and the team.
Best wishes,
Sam @ Trafalgar
Brilliant
Brilliant. From start to finish - Customer service was friendly and reachable. TOP CLASS
14 april 2022
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you for the great review, Jack! We are so pleased to hear that you’re happy with the service you’ve received.
I’ll be sure to pass your kind comments back to the team.
Kind Regards
Isobel @ Trafalgar
Svar från Trafalgar Umbrella
Hi Ella,
Thank you for the kind comments! We’re delighted to hear that you’re satisfied with the service we provide.
Kind regards,
Isobel @ Trafalgar
Fantastic service
Fantastic service from John and the team, managed to process my pay on time despite me forgetting to submit my timesheet by the deadline. Wouldn't consider using another provider
14 april 2022
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you so much for the lovely comments, Emily! It’s wonderful to hear how happy you are with the service you’ve received from Trafalgar!
I’ll be sure to pass on your feedback to John and his team.
Kind Regards,
Isobel @ Trafalgar
PLEASE AVOID!!!
PLEASE AVOID. I have never experienced service quite as bad as this. Never got paid on time.... never got paid correctly. I would invoice for 4 weeks and when pay day came i would only get paid for 1 week due to Trafalgar not processing the other 3 weeks for some unknown reason. I worked on a team with 5 people and all 5 of us were using Trafalgar and we all experienced the same issues. At one point Trafalgar appeared to have been bought by another company. Everyone's Tax code got changed to a K code and we all got rinsed for Tax because HMRC thought we had 2 jobs when in fact it was Trafalgar and the new company who bought them. I tried to raise a complaint with them and was basically ignored...They do not care at all. I could go on all day but honestly it was awful... There are other Umbrella Companies out there, so please explore your options. I have since left Trafalgar and the people on my team are still experiencing problems, which prompted this review.
24 januari 2022
Unreliable and Untrustworthy
On several different occasions (5/6) they've failed to pay me on the Friday when I should receive payment without any explanation or notification as to why this is so or why there is a delay. I have to chase it up every time during the following week to prompt them into paying me and on a recent occasion they assured me it wasn't an issue at their end only for my agency to confirm that it was so there's no admission of fault or apology either. If you seek an umbrella company that provides reliable payment and trustworthy customer service look elsewhere.
10 december 2021
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi Xavier,
We’re extremely sorry to hear how you feel about your recent experience with Trafalgar. We want you to know that we understand your frustration and are grateful to you for bringing this to our attention.
Our focus is to provide an excellent customer experience every single time. So, we apologise if you feel let down. We take all comments and feedback very seriously, and welcome the opportunity it gives us to improve the service we provide.
So, if you require any further assistance with any of the issues raised above, please contact us directly, our team will be more than happy to help.
Best wishes and Merry Christmas,
Trafalgar
Take a hard swerve on this company
I'm a current 'employee' of theirs at the moment. It's 18:40 Monday and I still haven't been paid the wages that I billed for on Friday morning. When billing on Friday, I was met with an automated email stating a response should be expected within 3 days!
The whole purpose of this bleak company is to process payroll and pay wages on time!!
If you're reading reviews trying to decide if you should or you shouldn't...swerve! This isn't the first time.
1 november 2021
Omdöme utan inbjudan
Worse experience ever
I have never experienced such poor customer service, I have now left them but on my last week I needed to apply for SSP. I called in and asked if I could have a SSP form sent to me but nothing was sent so I emailed over to the relevant department which then I never received a response from. I’ve had issues with them from the very first day. This is now the second review I have written as the first one Trafalgar managed to get removed themselves after I refused to remove it from here. I was asked to remove it by the same customer service agent that was very rude to me on a numerous amount of occasion. Trafalgar make false promises. I would never be using this company again.
18 oktober 2021
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Hi Rabia,
We’re really sorry to hear how you feel about your recent experience with Trafalgar. Reading your review, it seems that the service you received was not what we would like or expect and we understand the frustration this must have caused.
Our focus is to provide an excellent customer experience every time. So, we apologise if you feel let down in this regard. We take all comments and feedback extremely seriously, and will use it as an opportunity to improve the service we provide.
This matter has now been raised with our quality and development team. If you require any further assistance with any of the issues raised above, please contact us directly.
Best wishes,
Trafalgar
I would like to say that Trafalgar are 10/10
I would like to say that Trafalgar have been great in paying me within a few days of invoices being raised. In addition, i had an issue with a timesheet and required payment sooner than the usual time they give.
John Harris went above and beyond for me on this occasion and the customer service is 10/10.
Thank you John
7 juli 2021
Omdöme utan inbjudan
Svar från Trafalgar Umbrella
Thank you so much for taking the time to leave such a positive review. We very much appreciate it and will be sure to pass your kind remarks onto John and the team.
Best wishes,
Sam @ Trafalgar.
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