TPT Retirement Solutions Omdömen 

I was totally supported and guided thought he completion of my form.
Any queries were answered with patience and reassurance......I am really grateful.

Ritika was very friendly and helpful

Raj kept everything plain and simple for me with no technical jargon.
Thank you.

Paula was very friendly and efficient from the beginning and made certain that she answered all my queries before allowing me to end the call.
K

Adviser put me at ease and was patient to go through all my options with me

Raj was very helpful and understanding sorting out my request this morning. His customer service was outstanding.

So easy to talk to and questions answered in layman’s terms

Not even one star.
I had this pension through some bank work that I did for 13 years. The original pension was moved to TPT when another company took over.
When I finished this bank work, I requested to transfer into my main pension.
THIS TOOK NINE MONTHS, a lot of my time on emails and phone calls
I was not informed that there were in fact two pension pots (one from before company was taken over). After approx 4 months (and a lot of hassle),a small amount was transferred, leaving me confused. This is when I was informed of the two pots. So once again, I had to restart the process. At one point, I was informed that it was on hold due to admin charge of 83p. Let's start again.
For the sake of a total of £4,000 this was a nightmare, using up my precious time on my only day off on a regular basis to try to resolve it.
But this money was mine, and I wanted it transferred to my main pension.
When I complained, TPT even denied that they had received my original request, even though a different department had confirmed the date. Their response was that they had dealt with it all in good time (or words to that effect).
It took a total of 9 months to transfer £4000.
Thank goodness I no longer have to deal with this company

I needed retrieve some documents and couldn’t locate my hard copies , Sabrina was exceptionally helpful and with her support I was able to obtain a new password and obtain what was required from the portal.

It was done rather promptly too and very much appreciated.

The telephone representative was very patient and helpful.

Raj was very pleasant and reassuring. He managed the call efficiently, and I expect to receive the documents I requested as described. Thank you for a positive experience.

Sabrina was very clear and methodigal..all of the teams have been super helpful.

As with all TPT staff Raj was polite and took time to explain exactly what I needed to do next clearly and in detail making the whole process easy. Thank you again TPT

Andrew was very pleasant and helpful

Enquiry on taking my pension was dealt with efficiently and gave me all the information I needed.

Raj was very helpful. I need to draw down my pension quite urgently so was a little tense in contacting you. However, Raj was very friendly calm and informative in putting me at ease and explaining the process. I await the package emailed zo me next week and hope to have everything resolved forthwith. Thank you

Paula of TPT was very helpful and resolved my query speedily.

Very helpful

I called because I was receiving emails about my queries that were incorrect with no explanation. I spoke with Luke for my first query, who understood, explained and informed me of my next steps by. Then I was put through to Jyoti who quickly understood, reassured and managed my expectations. Both were outstanding and left me feeling reassured.