Logotyp för ToysCentral New Zealand
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ToysCentral New Zealand Omdömen 

199
•
TrustScore 4 av 5

3,9

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Se mer

Betygsatt 1 av 5 stjärnor

Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Se mer

Betygsatt 5 av 5 stjärnor

Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.

Betygsatt 5 av 5 stjärnor

I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Se mer

Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

199 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 81 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(199)

63 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Waiting on lapping powder

Waiting on lapping powder . Has not arrive when u said it would . Can you let me know or refund my money

19 oktober 2023
Omdöme utan inbjudan
Logotyp för ToysCentral New Zealand

Svar från ToysCentral New Zealand

Hi Kyle,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance

Regards,
Swapnil

Betygsatt 1 av 5 stjärnor

Found is a Scam Company, do not buy from this website

Do not buy from this Company. (UPDATED REVIEW)
So they responded to this review which is unacceptable. They are avoiding the issues, -did not answer directly to our concerns. They still have not called me, and neither have they answered any of my email requests. I demand a full refund for order no TC#P939437700. Have reported this company to department of internal affairs. They have several businesses and websites under the same company name and legal address and phone number which reeks trouble! They have not fixed the phone line. You still cannot get through, Just disconnects no matter what option you choose. You simply cannot get through to these people.
My initial review as follows:-
I am suspicious this isn;t a legitmate company for the following reasons.
their customer service is appalling. I have tried contacting them by phone and email to get a follow up on delivery to no avail. I found the link to request a call back on their website promising to ring you back within 3 hours. I logged the job and you guessed it! no call back! The disappointing part is 1) they do not respond to your email enquires, and 2) when you call them you get 3 options - i tried calling many times trying all option the phone disconnects. 3) and their request a call back system on their website isn't working either. Absolutely appalling!. I find this behaviour absolutely suspicious! and taking this matter further to get to the bottom of it. If this is a genuine website- I suspect is a dropshipping co. So If you are wanting your items quickly then do not order from them. It appears items for sale on their website are actually not in stock and are ordered in from overseas why possibly it takes so long. But for not being able to handle customer enquiries is absolutely unacceptable. So, if you are a genuine company - here is my order no in question TC#p939437700. Do the decent thing and make contact. Sorely disappointed. (Update, no response to this review to date) Do they really care?

1 augusti 2023
Omdöme utan inbjudan
Logotyp för ToysCentral New Zealand

Svar från ToysCentral New Zealand

Hi Christina,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.

Regards,
Swapnil

Betygsatt 1 av 5 stjärnor

In reply to the reply to my review…

In reply to the reply to my review saying they have no recollection of my order…
My order number is NZ-TC#P681366983

25 juli 2023
Omdöme utan inbjudan
Logotyp för ToysCentral New Zealand

Svar från ToysCentral New Zealand

Hi Crimson,

We confirm that we have processed your refund. It typically takes 1 week to process refunds. However, your case got delayed because of unfortunate circumstances. We acknowledge the issue at our end but do confirm that corrective actions have been taken to ensure that all refunds are processed in 1 week. I have sent an email to your registered email ID with a resolution, please reply to that email if you need any further assistance. We hope you will give us another chance in the near future.

Regards,
Swapnil

Betygsatt 5 av 5 stjärnor

Good well made product

Good well made product. Fast delivery. Read reviews and noted the advice regarding focussing of spy glass and find it easy to focus if you extend and retract not twist. Leather case also nicely made.

24 december 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Good product

Good product, except I wasnt madr awared of the number of elements it could make, says entry level product makes 17 something elements only.

20 december 2022
Omdöme utan inbjudan

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