BEWARE BEWARE - do not trust. I took Rob Beckett to court. He charged me £10,000 VAT when he shouldn’t have. Instead of paying this to HMRC or paying me back he pocketed the money. I received jud... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Toucan glass did a fantastic job installing our 6 metre pocket doors. They were very professional from start to finish. Communication was great and nothing was too much trouble. After care was... Se mer
From first point of contact to installation, Rob and team have been efficient and professional and the installation is of a high standard. Touchan glass have a good show room, which meant we could go... Se mer
Rob and his team were absolutely brilliant. We couldn’t be any happier. The process from initial discussion, to survey and finally to installation was seamless and we felt fully supported along the wa... Se mer
Företagsinformation
Skrivet av företaget
We are a leading provider of high-performance windows and doors in the South East, installing to the residential and commercial sectors. Our teams thrive on challenges, working with solutions from external bifold doors, to glazed sliding glass doors, patio doors, roof lights and structural glazing solutions. Glass roof panels are a sophisticated and stylish design option for the modern home. Our skylights come in various systems with an elegant finish to suit your taste. A glass roof is also a sustainable, energy efficient choice that delivers extra warmth and lower heating bills. We’ll help you to realise your desired look, whether aluminium, steel or PVC – all at competitive rates. Talk to us about our innovative designs, inimitable quality and unrivalled service and we’ll deliver on our promises
Kontaktuppgifter
Unit 4, Carlton Business Park, Carlton Road, Ashford, Kent., TN23 1EL, Ashford, Storbritannien
- 0800 193 1715
- info@toucan-glass.co.uk
- toucan-glass.co.uk
4,3
Utmärkt
28 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic job
Fantastic job, top lads perfect finish to my windows and doors highly recommend 👍
13 februari 2026
Omdöme utan inbjudan
Toucan Windows delivered excellent…
Toucan Windows delivered excellent customer service from beginning to end; every member of the team was a pleasure to deal with. We are very pleased with our new internal doors, they have beaten our expectations and are a wonderful addition to our home; they have already had lots of compliments. I honestly cannot recommend this company highly enough. Thank you to the whole team for a truly easy, seamless and pleasurable purchasing experience.
9 december 2025
Omdöme utan inbjudan
Highly recommend Toucan
I couldn’t be happier with my experience working with Toucan. From the very first consultation to the final installation, everything was handled with professionalism, care, and attention to detail.
Robert, the owner, is knowledgeable, honest, and genuinely passionate about his craft. He took the time to explain all the options to the client and helped them choose the perfect windows for there home, and made the entire process incredibly smooth. You can tell he takes pride in the quality of his work and it absolutely shows.
The windows themselves are fantastic: beautifully made, energy-efficient and just what the client was after.
If you’re looking for high-quality windows backed by personal, reliable service, Toucan is the company to choose. I highly recommend them!
29 november 2025
Omdöme utan inbjudan
BEWARE
BEWARE
BEWARE - do not trust. I took Rob Beckett to court. He charged me £10,000 VAT when he shouldn’t have. Instead of paying this to HMRC or paying me back he pocketed the money. I received judgement however could not enforce as he immediately put the company into liquidation. No warranty, no comeback, no integrity
As you can see from his website, he removes negative reviews, hence the low score. Keep in mind we won our court case so he still owes us £10,000 yes £10,000 pounds
18 november 2024
Omdöme utan inbjudan
Svar från Toucan Windows & Doors Limited
This review pertains to our old company, Southeast Bi-Folds, which we dissolved Six years ago. At this point, we paid all suppliers and paid deposits back. However, your project was completed with no issues; as you know, the job was for a new build development subject to VAT exemption. The government scheme required you to supply the correct documents (Certificate For Zero Rated and Reduced Rated Building Work, this certificate has the force of law under note 12 group 5 Schedule 8 of the VAT act 1994), which, in turn, would have enabled your job to proceed without VAT. As you are also aware, you were meant to supply this form at the start of the project; however, despite us advising you of this, it was never provided, which meant we needed to charge the VAT. You paid the VAT at the time with the awareness you could claim this VAT back directly from HMRC, or you could give us the certificate, and we could claim it back; however, we still never received the form from you, and you left it too late to claim. This job was installed over six years ago, and as previously mentioned, the company was dissolved at this point. The first I knew about this was last night. To the best of my knowledge, I am proud that South East Bi-Folds shut down without a single supplier or customer being left out of pocket. This included us paying all of our VAT bills. I can assure you no money was skimmed from VAT, suppliers or customers. This review comes down to us needing to receive the requisite exemption forms and you being unable to claim the VAT back as the business is shut down. Your claim here should be with the VAT office or our previous company, not me personally.
Rob the boss is absolutely wonderful
Rob the boss is absolutely wonderful. From start to finish he has guided us in everything. We have ended up with a pristine job. Windows, bifolds, front door and porch. His work is second to none....he is very conscientious and wr are so pleased with everything.
6 augusti 2025
Omdöme utan inbjudan
Would recommend Toucan …
My experience with Toucan was really good , I’d definitely recommend them. I’d chosen my door style (Origin Soho) and Toucan were suggested as the most local to supply and fit. The order process was remarkably quick and installation happened exactly when scheduled. The guys worked like crazy on the install day and cleared up after themselves. Seamless! Very happy with the results.
14 mars 2025
Omdöme utan inbjudan
A quality experience to the installation of windows & doors
When I ever I choose to refurbish a different home over the years, I am always particular about not just the choice of a product, but also of the finish.
When I was looking for bi-folds & windows I contacted Toucan, as they are a premier fitter of quality windows by Origin, which what I was looking for. Their understanding of my requirements & their advice accordingly shone through in the initial face to face meeting we had. A key aspect that reassured of my choice to go with them.
Various welcomed discussions continued right up to the day of fitting, which followed on detailed surveys on site.
For the duration of the actual fitting, I witnessed both precision & attention to detail in how their installation took place, such that the finished result was indeed excellent.
Not just that, their tidiness on site both during and after shows the extent of a quality service.
Rob & his team proved to be both diligent & exceptional through the whole process from start to finish.
So would I recommend Toucan (and Origin windows & doors) & use them again? - certainly. And have already made a recommendation to a friend.
13 mars 2025
Omdöme utan inbjudan
From first point of contact to…
From first point of contact to installation, Rob and team have been efficient and professional and the installation is of a high standard. Touchan glass have a good show room, which meant we could go and see the exact doors we wanted, which is important when parting with a large sum of money. Rob listened to what we were after and tailored the design to our requirements onsite, as a result Origin OB36 doors look particularly good.
12 januari 2025
Omdöme utan inbjudan
Toucan now on our third project…
Toucan now on our third project together and we just about to agree two more orders. Would highly recommend.
2 december 2024
Omdöme utan inbjudan
Outstanding choice for doors and windows
Great company to do business with.
Very attentive to our specifc needs and went out of their way to measure and install our windows and patio doors very well.
Definitely recommend !!
28 oktober 2024
Omdöme utan inbjudan
Top service
Top service, I have worked with many window companies but the efficiency and transparency was second to none. 5 starts well Deserved
3 juni 2024
Omdöme utan inbjudan
We had all of our glazing fitting by Toucan Windows and Doors
We had all of our glazing fitting by Toucan. From start to finish, everything was made easy and clear! From the measuring up processes to the installation, everything was very well organised and even at times when we changed our mind on certain areas throughout the project, they were always accommodating.
15 juni 2023
Omdöme utan inbjudan
Great glazing
Having worked with Rob on multiple project, his work is always of the right standard, efficient and cost effective. Would always recommend.
14 maj 2024
Omdöme utan inbjudan
I was really impressed with the Company’s Efficiency
I was really impressed with the Company’s efficiency. I was looking for a front door and I was given a wide range of styles and colours to choose from at competitive prices. I was advised by Rob that if I had my door fitted the other way around, then I would have more space in my porch.
The Company turned up on time, and fitted by door, making a few adjustments and tidied up after themselves.
I now have a lovely, solid front door and a porch that now has more room.
I thoroughly recommend this Company. You won’t be disappointed
19 april 2024
Omdöme utan inbjudan
Avoid at all cost
14 april 2024
Omdöme utan inbjudan
Svar från Toucan Windows & Doors Limited
This review pertains to our old company, Southeast Bi-Folds, which we dissolved Six years ago. At this point, we paid all suppliers and paid deposits back. However, your project was completed with no issues; as you know, the job was for a new build development subject to VAT exemption. The government scheme required you to supply the correct documents (Certificate For Zero Rated and Reduced Rated Building Work, this certificate has the force of law under note 12 group 5 Schedule 8 of the VAT act 1994), which, in turn, would have enabled your job to proceed without VAT. As you are also aware, you were meant to supply this form at the start of the project; however, despite us advising you of this, it was never provided, which meant we needed to charge the VAT. You paid the VAT at the time with the awareness you could claim this VAT back directly from HMRC, or you could give us the certificate, and we could claim it back; however, we still never received the form from you, and you left it too late to claim. This job was installed over six years ago, and as previously mentioned, the company was dissolved at this point. The first I knew about this was last night. To the best of my knowledge, I am proud that South East Bi-Folds shut down without a single supplier or customer being left out of pocket. This included us paying all of our VAT bills. I can assure you no money was skimmed from VAT, suppliers or customers. This review comes down to us needing to receive the requisite exemption forms and you being unable to claim the VAT back as the business is shut down. Your claim here should be with the VAT office or our previous company, not me personally.
Thank you to Rob at toucan we had a…
Thank you to Rob at toucan we had a great experience from start to finish from the first meeting with Rob at the showroom then the visit to our property to measure and quotes our aluminium internal doors the finish and quality are excellent I would highly recommend Toucan thank you again Debra barry
12 mars 2024
Omdöme utan inbjudan
Outstanding work completed by a professional team.
Toucan glass did a fantastic job installing our 6 metre pocket doors.
They were very professional from start to finish.
Communication was great and nothing was too much trouble.
After care was also good as if any problems they will put them right.
I would highly recommend Robert and his team to anyone that was thinking of getting specialist windows or doors.
You are in safe hands and will get an excellent job completed by professionals.
26 januari 2024
Omdöme utan inbjudan
Couldn’t recommend Toucan enough
Couldn’t recommend Toucan enough
Rob was excellent start to finish kept us informed through the whole process, the frames,glass & blinds are really good quality
4 januari 2024
Omdöme utan inbjudan
Rob and his team were great
Rob and his team were great, right through the process from design to installation. He answered any questions I had and any issues that came up were resolved quickly. Would definitely recommend.
28 september 2023
Omdöme utan inbjudan
French door and frame removal and reinstalled
Rob was fantastic he removed our French doors and the frame so we could get a machine our of our house as it was to large for the doors. He refitted the French doors and frame better than the original builder and put new trim all around the frame and made to doors shut perfect. Great job highly recommend 👏 👌 👍
17 september 2023
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.