I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Se mer
The process of ordering was an easy one. The delivery was quick and right on time. The delivery man put the tiles on my driveway, exactly where I wanted them, and he even waited while I moved the car.... Se mer
Excellent service provided by this company, receiving a sample tile helped me make a decision without committing to a large order. Delivery was free and arrived quickly.
Företagsinformation
Om Total Tiles
Skrivet av företaget
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Kontaktuppgifter
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Storbritannien
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good price and swift delivery
Good price and swift delivery. Some ropes damaged in transit but replacements sent out immediately.
12 april 2025
Svar från Total Tiles
Good Morning,
Thank you for your kind review. We're glad you were happy with the price and delivery speed. We apologize that some items were damaged in transit, but we appreciate you letting us know. We're happy to hear that we were able to resolve the issue quickly by sending out replacements. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
rustic tiles
fast delivery, all intact and courier very accommodating, all in all a very happy customer
5 april 2025
Svar från Total Tiles
Good Afternoon,
We're pleased to hear about your positive experience! It's wonderful to know that you received your order quickly and in perfect condition, and that the courier was so helpful. We appreciate your kind words and are glad you're a happy customer. We hope to see you shop with us again in the future.
Kind regards
Lisa
Svar från Total Tiles
Good morning,
We're so glad to hear that your tiles arrived quickly and that you're happy with them. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Svar från Total Tiles
Good morning,
We appreciate your review and are thrilled to hear that you had a positive experience with our customer service and delivery. We hope to see you shop with Tile Superstore again soon.
Kind regards
Lisa
I’ve had mixed experiences with Total…
I’ve had mixed experiences with Total Tiles from totaltiles. The tile quality is generally good and staff are patient and helpful, but delivery has been inconsistent. While issues were resolved quickly in some cases, others left a lot to be desired, causing inconvenience. Overall, an average service that could use improvement in reliability.
22 mars 2025
Omdöme utan inbjudan
Again another super efficient ordering…
Again another super efficient ordering and delivery service.. thank you
6 april 2025
Svar från Total Tiles
Good Morning,
We appreciate your kind review. Thank you for choosing us and for your continued support. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Svar från Total Tiles
Good Morning,
We appreciate your kind words and are glad you had a positive experience. We strive to provide excellent service and are happy to hear you were satisfied with the speed of delivery, communication, and accuracy of the product description. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
TERRIBLE EXPERIENCE, DONT WASTE YOUR MONEY
First order arrived, no correspondence with delivery at all or confirmation the order had been placed. I had to call to check (Which took an age to get through to anyone and several calls) it was all received and they couldn't give me any details on delivery as its a 3rd party who goes back to a tile company for the tiles.
Tiles arrived and a few were broken, we accepted that as 'waste' (In hindsight we should have flagged the quality then) and carried on. We then decided to order some more tiles for a wall we had previously not planned to tile (no window in the bathroom so plumber recommended all tiles and not painted wall), well this was a totally different story with so many broken tiles (over half broken) and as the tiler placed the tiles on the wall they cracked or had hairline cracks or chips. I emailed the CS number and basically got called a liar and had to provide more evidence, I had originally provided a photo of the tiles and a screen shot of the information provided by the plumber/tiler (2 people as its a two brother business one is a plumber and one is a tiler). Both said how poor the tiles are and look like the pallet has been dropped. After several emails back and forth with a very pushy and rude customer service agent i now have to send more pictures on monday when the plumber/tiler are back on site (off due to compassionate) and delay for waiting for more tiles that they dont send out any comms for and waiting around for a delivery that they dont update details on. (delay of at least 9 days where im now going to have to pay the plumber/tiler to wait around)
0/10 for the customer service (I would give less if i could as they were so rude)
0/10 for the tiles being broken (accidents happen, if a dropped pallet, unacceptable with a DISHONEST COMPANY)
0/10 for the communication (dont expect any correspondence or knowing if the order is through or being delivered, learn to read minds and expect them to happily take your money for damaged items and no correspondence)
Advice, don't use this shambles of a company, if you do don't expect any level of customer service or any communication when placing an order and expect to increase the amount of waste tiles by 50-75% as quality is terrible.
I DID WONDER IF THEY ARE SELLING SECONDS AND NOT BEING HONEST. BE WARNED - DO NOT WASTE YOUR MONEY.
I EXPECT THE COMPANY TO TRY AND FOB OFF WITH A RESPONSE, I HAVE ALL EVIDENCE OF POOR QUALITY, POOR CUSTOMER SERVICE AND NO EVIDENCE OF CORRESPONDANCE FOR ORDER AS THEY DONT SEND ANY.
2 april 2025
Omdöme utan inbjudan
Svar från Total Tiles
Good morning Naomi,
Thank you for taking the time to raise this - and please accept our apologies for the issues encountered.
It is extremely disappointing to see that you feel as though you have been accused of lying, because this absolutely was not our intention. The reason we require images is to investigate thoroughly with the manufacturer - which in turn helps us to provide a resolution.
I shall ask the sales manager to pick this up, and we look forward to speaking to you soon and helping to get the matter resolved.
Kind regards,
Philip Morgan.
Svar från Total Tiles
Good Morning,
Thanks you for your review. We are pleased to hear you were happy with your overall experience. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Svar från Total Tiles
Good Afternoon,
Thank you for your review. We're glad you were happy with your order and the delivery speed. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Happy customer Good advice from sales team
Good advice from sales team. Very quick delivery and considering that we live on the Isle of Man so a tough one regarding carriage all arrived in one piece.
Well done all
20 mars 2025
Svar från Total Tiles
Good Morning,
We appreciate your kind words and are pleased to hear about your positive experience. We strive to provide excellent service and are glad our sales team could offer you helpful advice. We are also proud of our quick delivery times, especially considering the unique challenges of shipping to the Isle of Man. Thank you for choosing Tile Superstore and for your kind feedback.
Kind regards
Lisa
Easy to order,arrived in 2 days cost of…
Easy to order,arrived in 2 days cost of grout good only downside cost of post which brought price up to local outlets
18 mars 2025
Svar från Total Tiles
Good Morning,
Thank you for your review and for choosing our company. We are delighted to hear that you found the ordering process easy and that your order arrived promptly. We appreciate your feedback regarding the cost of postage. We strive to offer competitive pricing and will take your comments into consideration as we continue to improve our services.
Kind regards
Lisa
Excellent
Really impressed with Tile Superstore. Our split faced slate tiles were literally half the price of identical products elsewhere. Both the sample tiles we ordered and the final delivery were really well packaged so as to avoid breakages and delivery was really quick. Thoroughly recommended!
18 mars 2025
Svar från Total Tiles
Good morning,
Thank you for your kind words and for taking the time to share your positive experience. It's great to hear that you were impressed with our prices, the quality of our products, and our delivery service. We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Kind regards
Lisa
Split face tiles oyster
Speedy delivery for both sample tile and full order
great price and great product
18 mars 2025
Svar från Total Tiles
Good Morning,
Thank you for your review. It's great to hear that you were happy with our delivery speed, price, and product. We strive to provide a positive experience for all our customers, and we appreciate your feedback.
Kind regards
Lisa
Svar från Total Tiles
Good Morning,
It's wonderful to hear that you had a positive experience with our ordering process, staff, and delivery. We strive to provide excellent service, and your feedback motivates us to continue doing so. We hope to see you shop with Tile Superstore again in the future.
Kind regards
Lisa
Good quality tiles very pleased
Good quality tiles very pleased
Friendly helpful delivery guy
10 mars 2025
Svar från Total Tiles
Good Morning,
Thank you for your review. We're delighted to hear you're happy with the quality of the tiles and the delivery experience. We would like to wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Wrong Batch after being told it began with a T
As title confirmed batch number with salesman and got different colours.
£550 down the swanny thanks Tile Superstore
7 mars 2025
Omdöme utan inbjudan
Svar från Total Tiles
Good morning Steve,
Thank you for your review. I have emailed our sales team to ask them to look into this for you, and one of the team shall be in touch shortly.
We look forward to speaking to you soon.
Kind regards,
Philip Morgan.
Very good service provided
Very good service provided, easy to communicate, with no hassle
5/5 👍🏼
16 mars 2025
Svar från Total Tiles
Good Afternoon,
We are glad to hear you had a positive experience. We strive to provide excellent service and make communication easy for our customers. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Svar från Total Tiles
Good Afternoon,
We're so glad to hear you're happy with your order! Thank you for the kind review and the five-star rating. We appreciate your business.
Kind regards
Lisa
Svar från Total Tiles
Good Morning,
We appreciate your kind review. We're glad to hear that you had a positive experience with our team. We strive to provide excellent customer service, and we're happy to know that we met your expectations. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
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