Totalfitness Omdömen 

People smoke e-cigs everywhere and get no sort of punishment, kids playing on gym equipment, and long-running staff are ignorant. Swimming pools are mostly filled with kids swimming lessons who DONT pay anywhere near the membership price of £60 a month yet take up most lanes and most likely fill the pool with urine, a large amount of the parents are ignorant also. The lifeguards are barely present, when they are they are talking and not monitoring, they also allow people to walk through the pool area with trainers on, which regularly leaves dog crap on the floor where people walk bare footed. I could go ooon and oon about how poorly this place is operated.

After 10 years of the gym standards falling, I will not be renewing my membership this time around.

Farewell, and good riddance. If I ever knew a lazy and greed-driven company.. it is Total Fitness.

I have tried to cancel my membership 4 times now and have still be charged! I have spoken to customer services but they say they will get back to me then continue to ignore emails and then send more emails that get ignored! Very frustrating

Don’t go near Whitefield gym.

Not only is it unclean (chewing gum and heavy dust on studio floor). Showers a disgrace. Staff rude. No care of members. Classes cancelled when you turn up. Unqualified instructors allowed to conduct classes. They are ruthless and I’ll never step foot in there again

Total fitness-Whitefield
I’m very dissatisfied and disappointed with the service I have received from
The sales team. Having most of my family members join total fitness and paid upfront for a whole year. Myself and my daughter wanted to become members too. Having heard that every total fitness facility has different standard levels we wanted to take advantage of the free guest pass before joining.

Upon speaking to the team members Joe and Amanda, I kept getting transferred from one to the other person without being informed they will transfer me over to somebody else, I had explain the same thing over 10 times as if they didn’t listen the 9 previous times I explained that I have applied for a guest pass with different total fitness way more than 24 hours prior, but the Whitefield being the main gym of use I wanted to try that one instead. first having spoken with Joe he ensured me he understood what I have explained to him and told me to just submit a guest pass right now with him and that he will book me in for a try of the facilities, I did mention I wanted it to be today. He was meant to call me back, he didnt, I called back instead, spoke to Amanda-Zabiela who again transferred me over to joe which I didn’t see the need as I just simply want to be booked in asap I don’t understand why is there such a problem, I did what Joe advised me to do but then upon being transferred to Joe once again he behaved as if he didn’t remember our initial conversation and without any warning transferred me over to Amanda who was very ignorant of what I was saying to her and asked me to explain the same thing many times again. The customer service is appalling. You have two potential clients who want to join and pay 12 months upfront to save money and this is the way you treat them.
Good I found out about this appalling service before I joined. I will be going elsewhere. It’s better to pay a little more but get the service you actually expect to receive. Pure gym seems to have better customer service than you. Disgusting

Total Fitness Wigan absolute disgrace allowing gangs of young teenagers causing havoc in the pool and in the hydrotherapy pool, members leaving, members not going into the pool as being totally intimidated by these youths and what is their punishment getting moved to the small pool. It is supposed to be a gym not a creche for young teenagers whose parents will not say no to them. I would suggest pay extra and go to a proper gym where they look after their members.

Avoid this gym Preston branch is terrible. Broken machines, penalty tickets for car park, swimming pool is close now for few weeks there’s is no money back for it, the gym is a joke.

I was adamant when I joined the gymn in Preston that I only wanted to swim, yet less than 3 weeks in I get an email to say they are closing the main pool for two months. Feel totally conned. They will not let me cancel either and cannot go for two months. NOT HAPPY AT ALL WITH THIS COMPANY! THE POOL HAD ALREADY BEEN CLOSED ON ONE VISIT, SEVERAL EMAILS WERE NOT REPLIED TO AND MY SESSION WITH A TRAINER CANCELLED. NOT A GREAT EXPEREINCE HERE.

Ignoring emails, no one answers the phone. Attempting to cancel my membership before renewal because I'm sick of too many under aged kids on the equipment sitting on their phones, overpriced and staff too busy chatting each other up at reception rather than helping waiting people

Avoid these money grabbers, unless you like:

-Constant class cancellations
-Poorly maintained equipment
-Overcrowded floor
-Rude reception staff
-Parking fines in the gym's own carpark

Does anyone in the membership team at Prenton ever answer the phone? I have rang on numerous occasions at times that I would describe as off peak yet no one seems to ever answer. I have been on hold from anywhere between 15 minutes to 45 minutes and have had to hang up. I have had more of a conversation with the woman who tells me my phone call is very important and will be answered shortly than anyone who actually works at the gym. All of this because I ended my membership yet they are still charging me.

I recently joined Total Fitness Gym in Altrincham. Theres lots of space to work out, and great classes, however some of the machine weights are rusty in parts, and there's not enough free weights. The leather on some of the benches are worn and torn? After a good work out I like to finish off by going into the sauna, and steam room. Not sure if they are trying to save money, but the sauna particularly on a Friday evening is literally luke warm, and at times is not switched on, the same applies to the steam room, and can be very smelly. Due to the number of people that use the sauna and steam room through out the day these areas should be cleaned at regularly intervals and not at the end of the day/night.

Shocking gym. Do not go! Poor maintenance, terrible
Customer services, don’t waste your money!

Always got a problem with some of the facility. Could be the steam room, today was the small pool. Staff - most of them extremely rude. Still attending, cause we have swimming lessons and my boy's teachers are realy good.

1 star doesnt even cut it. Got duped into signing up for 12 months at the lincoln TF business. Its slightly cheaper than the pay monthly and you can take payment breaks.... no you cant, you get 1 payment break for £5 and if you unable to get there due to changes in circumstances. They dont care, your trapped paying for a premium membership that cannot be used. Customer service just read from a script it seems when you try to explain the situation and arrange reduced payments.

Lincoln facility is sparse and mostly has weight training for meatheads. Pool is overly chlorinated and the changing facilities stink of urine (mens side anyway)

Been paying memebrship fees for 11 months and stopped going 7 months ago. Lesson learned from it tho, never i mean NEVER bother signing up to a gym on a membership. The whole culture it seems is out to rob people blind.

Do not use this company. You were warned

Avoid !!!
I paid upfront £506 last year , I’m not a gym person but love to swim , however everytime I swam there I got a horrid rash on my body , I reported it at the time and hence only used the facility around 5-6 times in a year . I received an email 2 weeks ago saying my “ subscription “was due to expire and to pay another £506 , I immediately emailed back saying I didn’t want another year as I can’t use the facility due to my skin . I then got another email saying they has tried to take the money ( luckily it was an expired card ) , I had no idea when I paid UPFRONT for a year that it was a yearly subscription!!!!!! And them for email only 2 weeks before it’s due to end not giving me chance to cancel (didn’t know I had too) is disgusting 😡😡😡😡 be very aware if you are thinking of joining these rip off merchants!!!!

It seems that the majority of poor reviews here are around billing and contract management. I just pay monthly and my experience has always been a good one. I've been a member at Wilmslow for 10 years or more now and for me this gym meets my requirements fully. The staff all seem friendly and helpful and the facilities are generally excellent.
Some of the equipment could be maintained rather better in that the touchscreens on the equipment often work poorly and the integral heart-rate monitors are hit and miss. This gym represents really good value for money offering really good facilities for a below premium price.

So I left total fitness in early January, I am still getting charged every month even though they said they would agree to close my membership. Trapped and powerless. Never using a membership ever again. They all use the 'contract' same as broadband memberships, absolute nonsense if someone wants to leave, let them leave and stop the greedy behavior

Unfortunately, many members do not follow the rules. Today someone left feces on the floor in the shower. This dirty person also left an empty bottle that was probably used for washing. That's why someone should check cleanliness regularly!
Trimming the beard in changing room, shaving in the bathroom, emptying the nose loudly in the shower, drying dirty and stinky T-shirts in the sauna in the changing room are everyday activities.
People use the sauna and immediately go to the jacuzzi or swimming pool, without a shower. This is disgusting. They drink water straight from the tap, instead of pouring it into bottles. These are just a few examples. Nobody is watching this. Nobody care about it.

Just awful customer service and facilities (Walkden). The website and mobile app are awful and when trying to cancel membership you're then hounded to rejoin. Wouldn't recommend to anyone.