Totalfitness Omdömen 

Total fitness wilmslow- avoid at all costs!!

The gym is disgusting, dirt and grime throughout the changing rooms and changing room sauna. The main sauna is constantly on then off then on and now as it stands off again for reasons unknown. The place needs to be shut down its a disgrace. The gym is declining, old equipment that's constantly in need of repair. The stair masters are old and not fit for purpose, there's 6 and never all 6 are on at the same time there's always some out of order. They love to put the price up but don't care about the service they provide!

UPDATE: This gym has reached an all time low. The saunas off AGAIN!! That's another 2 weeks of no sauna as they're waiting for a seal to come, baring in mind the sauna was off for weeks literally a few weeks ago because of the same thing. There's poo all up the side of the toilet cubicle this morning and so much hair in one of the shower cubicles that it looks like someone literally shaved their dog in there it's disgusting AND to top it off they've put the prices up and not advised!!! Direct debit cancelled good bye and good ridence!!!!!!

Total Fitness is a horrendous company!
They only care about signing you up and will happily lie about anything to get you to sign up for a year. Once your in their contracts only cover their ass and have NOTHING to protect you. If your gym is unsuitable, full or EVEN CLOSED!!! it’s tough luck! Go to one of their others (literally in their contracts!).
Ill, crippled or lost your job… don’t care pay up!

Wrexham is my club and the staff will politely tell you something completely untrue so you’ll leave them alone. If you tell them something is broken “it’ll be fixed right away” then a week later it’s still broken and they “didn’t know” or my favourite “Sorry we can’t repair that it’s contracted out and they have already been this year to fix stuff so won’t be for another 9 months!!”
I signed up for swimming in the mornings and then another club closed 2 months later and because nobody can get out of the contacts they all had to travel 40 mins every day and our pool was now 6 people per lane! Unusable.

Read the contact fully before signing up and what ever you DO NOT sign up for a year! They will remove something you need and you’ll be stuck paying!

1 star is generous. Found out unexpectedly that I was pregnant after having just paid for a year upfront 2 days before. I requested a refund since I get terrible morning sickness so can’t exercise, I also start a new job next year which means I’m not covered for maturnity pay and need the money to support my family. I was told because I didn’t apply online there is no 2 week cooling off period. They said to provide proof of my change of circumstances, I did and they are still refusing to refund me. The way they are treating a pregnant woman who’s suffering with health issues and potential financial difficulty is disgusting.

Our contract came to an end they still charged us for a further 2 months. Absolutely shocking.

Been a member for years but won’t be staying the advertise body balance and yoga in studio one which they have now made into a spin studio so you can fit about 5 mats in 5 ft area in front of the stage it’s a joke

Prenton (Wirral). A decent gym with nice staff and facilities.

However, the steamroom, sauna, and changing rooms are consistently filthy. Examples:
- there is a piece of chewing gum on the seat in the steamroom that's been there for weeks
- mold and grime on most surfaces in the showers
- litter literally piling up underneath the seats in the sauna
- broken locks and hangers in the changing rooms
- the floor in the changing room is black with dirt
- men shaving and even spitting in the sauna

It's becoming the main talking point amongst members with the newest rumour that the company is going bust and can't afford to fix or clean things. Consider that if you're about to sign a contract.

Disgusting.

Aircon at the Hull gym has been broken for the last 4 months & half the equipment doesn't work. Avoid!

Awful gym at aintree no air con in the summer 50% of equipment doesn’t work, a fellow gym user had a dump in the changing area when I complained I was told by staff “I’m not paid to pick that up”and the showers are not even worth using

Only been a member for a few months but really disappointed. Tired and dirty looking equipment, carpets are pulling up. Really needs investment. On the other hand the staff are wonderful and very friendly.

I was conned. The guy at Aintree reassured me if I changed my mind no problem so I signed up. Three days later I realised I could not do it because of ill health so I wrote to Total Fitness and said so, cancel. TF said I signed a contract that because it was not online I had no cooling off period. I was NOT warned about that. So I now must take them to court - I will see the manager tonight to check before I do so.

Terrible gym in Hull. In a good area but terrible broken equipment never fixed, warm water at water fountains and no AC in gym working since I joined over 1 year ago.

my husband has been bed bound since February after coming out of hospital, we have been trying to cancel his membership ever since I have on his behalf written to them, cancelled on the website, this now no longer recognises his e-mail, however the £37.00 per month is still going out, before this we were happy with the gym and staff but now its a nightmare.

Awful customer service, non existent manager should you ever need one, take money from your account wrongly, my account lapsed in may 2023 after a pre paid 1 year deal ended, ive never been since april yet they have just tried nearly 4 months later without any e mail or contact to take 580 quid from my bank

The management do not want to help members...i have had such zero customer service.go to relax depart stressed
I tried to get help with a smart parking ticket...i spent 1 hour
In club..car park machine did not rehister.They would not help sympathise assist in ANY WAY
I was told on "joining" any problems with parking my boss will sort it our...pure and utter sales pitch
BEWARE what they tell you...disgraceful

Dreadful customer service. Joined the gym with my son, they failed to explain the age restrictions on the treadmills etc until three weeks into our membership when we were pulled to one side and told he can't use the treadmills! Cancelled membership and lodged a complaint, no offer of refund for joining fees given their lack of explanation on joining. Even the gym staff admitted they had messed it up.and should've explained. Will never be returning and wouldn't recommend

A business on the decline and it is VERY evident. The treadmills have to be the worst on the market and 20 years old. The screen constantly freezer leaving you stranded when you want to turn the speed up or down. It ruins workouts. The cleanliness is appalling at times. You can feel the money being stripped from the place. Do yourself a favour and look elsewhere if you are considering.

Advertise free passes everywhere but when I tried to book one they said they don't actually do day passes and it's only a chat with someone in the office sign you up afterwards.

Dreadful gym with facilities at Lincoln constantly breaking down. Customer service terrible, staff rude & don’t reply to emails.
Today fire alarm set off and customers had to rush out of swimming pool and showers etc. to stand outside in the rain. Eventually let back in with no explanation. Went to reception afterwards to find out what had happened & was told management had performed a ‘live evacuation’ practice for the staff. No apology for leaving people freezing stood outside in the rain in their towels knowing there was no fire in the building. Staff very dismissive and couldn’t care less. Will leave as soon as contract ends.

Don't pick up their phones and app doesn't work.

It isn't just bad customer service, there just isn't any customer service (despite paying twice the fees of normal gyms)

Firstly I was ver disappointed in the way me and my family were treated. On arrival she said she could not let us in the building with 3 children and I would have to wait in the waiting area until my husband arrives. I then had to ask why is would not be OK to wait in the cafe and play area for kids. .she then said ok yes you can do that.

At the centre she was constantly staring at me as to what me and the children were doing. This made me feel very uncomfortable, she approached me again and said I cannot leave my children unattended when all my children were in my sight.

She then came to the pool area and again was staring at me and my family whilst we were in the pool.
At the pool the life guard said we need to be out of the pool by 8. We said ok. When is was 8pm the life guard reminded us its 8pm and we got out of the pool and went in the changing rooms.

The manager Holie came to find me and my children in the changing area, she waited until I came out of the showers with my towel on and she said to me that we need to leave straight away. Again I was very uncomfortable with this, her mannerism and attitude was very rude and making us feel not welcome at the centre.
I said ok I am leaving the centre.

The second time 5 minutes later she came again and said your son is waiting outside the changing cubicle. So I responded and said ok, she said he not allowed to wait for you here under 8 not allowed. My son was 9 and he came to give me a hand with bags and toddler. Anyway she sent him away to dad.

The third time she came again 5 minutes later and I was walking to my locker and getting a nappy out for my baby. Again she said I need to leave the building right now. My toddler was not dressed nor had nappy on. I was trying my best to get things done quickly as possible but she was getting me very angry by the constantly pestering me.

At this point she made me very angry.
I felt she had an issue that I was asian women in hijaab, who didnt know anything. When i could speak english and read.

The life guard told us to be out of the pool by 8. So we then was changing clothes which take a bit more time but we was not using the facilities just getting ready to leave.

Me and my husband went upto holie to complain and she again had attitude and was looking at us like she didn't care about our custom. She said you can cancel your membership if you want, meaning she was not bothered about us being paying members.

I won't be using the Bolton gym again and will be making a complaint to the head office too.