Totalfitness Omdömen 

Unsupervised membership of young teenage boys and young men using the small pool like a playground in the evenings. This feels very threatening to women and those people that are vulnerable; when I asked for help from one of the poolside attendants she said she was keeping an eye on them. I do not think that their behaviour would be allowed even in a local authority swimming pool. On considering the money that members pay for this gym in Hull there behaviour is absolutely appalling. The parents should be ashamed of themselves Total Fitness need to take some responsibility of supervising these youths.

Absolutely shocking customer service doen a young lady at reception in Preston strand road. Was unable to precise me with a day pass for my 14 year old nephew who was gojng to help my elderly disabled father at the gym.
Jad no remorse or was neither was she pragmatic. Asked questions which were unreasonable maybe because of ethnicity!
Been a member for 2 years plus and never been subject to such poor customer service.
Had to pay £10’for 2 hours and I will be complaining. It not aboit the coat but the fact she was rude and unable to be pragmatic.
Also bought shirts as they were marked wrong she did nkt give me a proper receipt rather a paper receipt! Incase we needed to rerun. Not sure what that was about

New machines faulty and some staff aren't helpful

No air con, dirty , broken kit, old kit, way too expensive for the state of the facilities
Even pure gym is better

I signed up with my children, including my 11-year-old son, but many restrictions for junior members were not clearly explained at the time of joining. My son was later told by staff that he was not allowed to stay in the building after 8 pm while waiting for me in the café area, which made him feel very uncomfortable and unwilling to return.

I raised a formal complaint, provided additional details, and even spoke to a manager who promised a follow-up. Weeks later, I still received no response.

I then asked to cancel the membership because the gym is clearly not suitable for working families with children, but I was told I would still need to pay a cancellation fee.

Very poor communication and disappointing handling of customer concerns.

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Florina Padurariu
Local Guide·13 reviews·7 photos
Membership number: 15902857
EVERYONE!!!! PLEASE BE CAREFULLY WHEN YOU SIGN UP FOR A MEMBERSHIP TO THIS GYM!
THEY WON'T TELL YOU ANYTHING, BUT IF YOU DON'T CANCEL YOUR MEMBERSHIP BEFORE ONE MONTH TO EXPIRE, THEY WILL CONTINUE TO TAKE YOUR MONEY, EVEN IF YOUR MEMBERSHIP …More

Lindsey Makin
Local Guide·50 reviews·34 photos
5 months ago
Ok, so it has it's rubbish points like the showers (not as bad as people make out, but could be a lot better) and the food availability is dire - apparently it used to be good - but, overall, it's not a bad gym. It's spacious, it has good …More
❤️1

Stevo Success
Local Guide·906 reviews·2185 photos
4 months ago
I took advantage of the free day pass, the facility is very modern and open plan, and a good sized swimming pool, jacuzzi pool, steam room, as I am not a member I cannot give full review but I enjoyed my day visit and was able to use the full facility and stuff we're very welcoming and I had no issues.

James Burns
2 reviews·3 photos
3 months ago
I’m actually surprised we’ll not really it’s amazing when you are wanting to sign up people bend over backwards to help you when you’re leaving nobody cares my little lad has been in hospital since 2am Xmas day I’ve been down to resolve my …More
❤️2
Florina Padurariu
Local Guide·13 reviews·7 photos
just now
New
Membership number: 15902857
EVERYONE!!!! PLEASE BE CAREFULLY WHEN YOU SIGN UP FOR A MEMBERSHIP TO THIS GYM!
THEY WON'T TELL YOU ANYTHING, BUT IF YOU DON'T CANCEL YOUR MEMBERSHIP BEFORE ONE MONTH TO EXPIRE, THEY WILL CONTINUE TO TAKE YOUR MONEY, EVEN IF YOUR MEMBERSHIP IS ON FIX TERM COMMITMENT! Of course, they say it's in your terms&conditions. THEY JUST TAKE ADVANTAGE OF THIS, EVEN IF NO MEMBER OF STAFF WON'T TELL YOU THIS WHEN YOU SIGN UP. But, if you want to cancel before the expire date, let's say 2 months before it, they will harass you asking for their money because you signed a fixed commitment!!! But otherwise, we, as clients need to give one month notice, even if it's a fixed term! How stupid is this? How can they take advantage of your money, especially when telling them that you don't want to continue???? TOTAL FITNESS, I DON'T WANT TO PAY YOU FOR NOTHING ONE MORE MONTH AFTER MY MEMBERSHIP COMMITMENT EXPIRES! IT'S DEAD SIMPLE! WHY YOU WANT TO TAKE ADVANTAGE OF MY MONEY? I'VE BEEN A GOOD CUSTOMER, AND EVEN IF ME, OR ANY OTHER MEMBER OF MY FAMILY, HAVEN'T USED YOUR SERVICES FOR MONTHS? I haven't tried to cancelled before the expiry date, as I know at what I engaged, adult membership 12 month commitment! But I'm not agree for you to roll on your contract and take my money for another month! My contract ends at the end of this month!
PLEASE GUYS, ANYONE THINKING TO USE THEIR SERVICES, AVOID IT WITH ALL YOUR SENSES! THEY WILL JUST ROB YOUR MONEY!
Last update: Since I called to cancel it, they increased my membership with around £8, don't know why and without a notice in advance! They just put their hands in your pocket, without any consent!!!

Be aware you essentially have to give over a months notice of cancellation before you stop paying them.

I've just had to pay them £54 for a month's membership even though I cancelled 3 weeks ago and am no longer in the country to use their facilities.

Yes I probably should have read the contract in detail but still sounds like a scam to me. I've never come across it with any other membership services.

Had an awful experience with the cleaning woman in the changing rooms at the Wakefeild gym, Unknowingly my shampoo must of leaked through my gym bag onto the floor which I never noticed, and I was shouted at aggressively by the cleaner and told "Have you done that!!" I tried to clean the shampoo up and was shouted at again, and had my hand almost slapped away by an inch when she snapped and said "NO" I will do it. All the ladies in the room were looking at us in shock, and I was so embarrassed. I personally enjoy the gym, and I find the Reception team great every time they speak to me. So this was such a disappointing experience, and has left me shaken to be honest.

Joined and 1st day session today and extremely pleased with the Pool/Sauna/Jacuzzi facilities and the work-out areas with the changing areas also spot on at the Preston site👍
Big thanks to James who gave me a tour round the place first off, explained everything and then brought me on board - Very impressive and extremely helpful with his straightforward, no nonsense approach, a great lad👌

I use the Preston Health Club and generally the apparatus and pool are ok, but what is noticeable is the rapid increase in the number of members, which I believe has reached around 7000 and there seems to be no cut off point. This creates extra use of all the facilities and booking classes is almost impossible. Cleanliness and hygiene suffers because of the impact of such a large membership and It's as if the business is being set up to sell.

Unfortunately the classes get full very quickly. The app at present has crashed for over a week. It is very inconvenient having to phone them up only to be told classes are full. I'm beginning to wish I had not joined the club. I am in the Wrexham club.

So this isn't about the gym itself but rather the outside of the building located at Silkwood park, Wakefield. It's really inconsiderate parking on a public footpath and just about blocking the whole path . What if someone with a disability, or a mum with a pushchair was wanting to get past they couldn't. Idiots

Over the years, I had a repeated negative experience with regards to membership admin, but I kept going.. it was somewhat convenient, although never totally satisfied with the classes and the poor standard of the place (not hygienic and modern enough). However the last incident put me off forever. Me and my husband asked to split our join membership, as he wished to cancel his membership, but wanted to stay in. We spoke to the staff by the reception who assured us all will be “sorted”. They asked to cancel on the app, which we did. Few months later I noticed I am no longer a member (I was not actively going to the gym as I was ill, so did not realise they cut me off). I rang to explain what happened and that I want my membership to be reinstated, DUE TO THEIR ERROR. On 20th February 2026 I spoke with a chap called Jack who said it will be sorted and assured me I would not have to pay the re joining fee. He promised to ring me back and never did. He even said I could start using the gym immediately. A week after still no one called me. I went to the gym personally on 27th February 2026 and spoke with a lady who said she was a Membership Manager. I explained the whole incident again. She couldn't be less interested. She was completely immune, and kept repeating the default statement that I would have to pay a new rate and a joining fee. She failed to comment on what the staff promised in previous communication. Very greedy indeed… After so many years of being a member and being cut off through their sheer incompetence, I will not join Total Fitness in Wigan again. Prices are sky high (current fee is £57 per month!, the staff totally incompetent , and let’s be honest - the place is not great at all for that amount of money: dirty water in the pools (I stepped on earrings and cut my feet once, and always see floating dirt in the water). Showers are outdated with cold water, and the main gym area smelly. No aircon in the hot summer months either. Most of all the incompetence, inflexibility and greediness of this place certainly does not justify the price. After writing this honest review I even feel grateful that I was let down today! There are so many nicer and better value options elsewhere! Goodbye total fitness Wigan!

It constantly crashes and tells me ive lost connectivity even though i haven't. Its a poor set up and could be much user friendly. I dont understand why you cant just view all the classes rather then having to select a date or class! Its like an app that was created in 1993

Car park is a nightmare.not enough spaces.you come to the gym to relax but you start your visit with stress. I wish TF realise that the car park isn't growing and stop signing new people. Instead focussing in maintaining the club,the equipments? everything is run down... every time you tell them something isn't working,they tell you they are aware of it but not bloody fixing it. If I run a place like this,I will have an army daily fixing things.

Staff are ignorant.
Gyms are scruffy.
Threatening members.
Unclean.
Walls and wires chipped and exposed.
Dirty pools.
I was threatened in the gym for using a piece of equipment whilst someone was supposedly using it in a circuit, first thing on a Monday (I mean, come on).

Just all-around awfulness.

How can a gym justify putting there monthly fee up by £6 a month when everything is out dated or not working absolute joke of a gym, this is no David Lloyd’ gym it’s total fitness where most things are out dated or broken, an over crowded gym with 10,000 members each paying £63 a month from march

Continuing saga with a poor, arrogant, misleading company. After taking nearly £1600 out of our account without permission they finally after 2 weeks, over the phone, said they would refund 11 months worth of membership but not 12. I asked them to email that proposal over but stressed i would still argue the money that they refused to give back. The head office e-mailed my wife to say they were refunding the money, no mention of withholding a months value so we expected that they had finally got a conscience and decided to give a full refund. No not the case, so my wife complained. On the back of that I received a phone call from the Wigan branch to say that I had agreed with the partial refund to which I replied and said that I hadn't because I would still fight the unnecessary charge and there was no mention in the e-mail of it being a partial refund. He said he did not get e-mails from the head office which further proves how poor the communication is along with the lack of customer care. Be careful everyone if you are thinking of joining this gym, there are plenty of other options out there.

Exellent friendly staff always answer the phone to book classes, Alex he is great, Rhomany lovely and friendly also briady all on reception, bev and carol also mega friendy and louise in the changing room, also everywhere is very clean swimming superb so pleased we found hull total fitness when lincoln total fitness closed for a while, will not go back to lincoln after finding hull its SUPERB, leanne is a fab Aqua Aerobic teacher love the class

Myself, my partner and our 9 week old baby visited Total Fitness Middlesbrough for a look around the pool & to see how my baby reacted to the water before signing up for their baby swimming lessons.

When we entered the pool an aquafit class was due to start in just over 5 minutes. The instructor spoke to us and stated our baby wasn’t allowed in the other two pools, only this pool and that we could stay in the pool but the music may be loud and we might want to stay nearer the back of the pool to avoid splashes. This all seemed reasonable and we explained we just wanted to try our baby in the pool before signing her up for lessons. The instructor was very friendly and welcoming.

We didn’t intend to stay in the pool long regardless but unfortunately after less than 5 minutes of being in the water an old woman named Barbara entered the pool and almost brushed up against me, we presumed she was just unsteady in the water but she then intentionally set herself up for the aquafit class right next to us (we were in the back corner of the pool against the steps/ walls, could not be any further out of the way). The pool was large and there was volumes of space unoccupied, so many places she could have joined in the class- and nearer to every other person participating. This woman then proceeded to purposefully splash pool water onto my 9 week old baby, this was my baby’s first experience of a pool and should have been a happy memory. The class instructor was very helpful and told her to stop however she continued. This woman was shouting “THEY SHOULDN’T BE HERE” repeatedly, absolutely embarrassing. The instructor then walked right around the pool and came to tell Barbara again to stop her behaviour, she obviously didn’t. My partner also told her to stop and move, she had a sarky response that she wouldn’t.
We left to save the hassle as I’m not going to argue with a scumbag when I have my newborn with me. It was evident from the beginning that Barbara had a problem with us being in the pool.

Grace, Chloe & Emily- all the ladies working on membership desks were lovely and very understanding about the situation. They knew who it was straight away with a brief description, which speaks volumes in itself. They stated they would speak to her but realistically if a member has caused repeated issues with multiple people then she should not be allowed in the facility.
It’s a shame that establishments put up with unsociable behaviour from their members when they’re clearly known to them.

Barbara with the ridiculous Purple rinse is absolutely vile. Rough as toast and clearly a very unhappy old woman.

The ladies were super helpful on providing info on the lessons too however this experience was not positive due to this woman’s unsociable abusive behaviour. Definitely makes you think twice about spending £60/ month on baby swimming lessons.

Would Total Fitness have accepted legal liability if this woman’s unsociable and abusive behaviour had escalated and my baby was physically harmed in their premises? Doubt it.