TopmaQ Omdömen 

431
•
TrustScore 4 av 5

3,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I had an issue with a Nordic product and the support team was extremely helpful and prompt with their response. I could not have got better service and am very greatful.

Betygsatt 4 av 5 stjärnor

A company is only as good as it's back up for it's products or services. TopmaQ helped me work through a pump diagnosis and ultimately will send a replacement pump. My client and I are well pleased... Se mer

Betygsatt 5 av 5 stjärnor

We ordered via email on a company account and sent a purchase order number. Within an hour we'd received confirmation, invoicing and a friendly customer service message to boot. Speedy and easy-as. Hi... Se mer

Betygsatt 1 av 5 stjärnor

Happy with Tomaq, but very unhappy with your delivery company, over 2 wks now and counting?? due to driver not doing their job and finding our address which is clearly shown on letter box at SH 35 an... Se mer

Företagsinformation

  1. Verktygsbutik

Skrivet av företaget

Our focus is to provide quality gear, equipment and machinery for Industry and DIY users at affordable trade pricing. We eat, sleep and breathe tools, construction gear, building and home products


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

431 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(431)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

My only quibble has nothing to do with…

My only quibble has nothing to do with the machine. It gets five stars. But I did not expect it to take seven days to get to me. TopmaQ did well, but the transport companies did not, hence the loss of a star.

29 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Haven't heard back in over a week since…

Haven't heard back in over a week since I first emailed about a product issue.

29 juni 2021
Omdöme utan inbjudan
Logotyp för TopmaQ

Svar från TopmaQ

Hi Brad,

Apologies for this. As our business is growing rapidly we have had an overwhelming number of email support requests in the past month and have employed more staff to help with this issue.

We believe a team member has since replied to your query.

We hope this will not affect you in the future.

Betygsatt 5 av 5 stjärnor

This product surprised me

This product surprised me in its performance and build quality. It is extremely well made and performs flawlessly. The battery life is excellent, even after using the same battery pack on my drill and impact driver before using it on the nail gun. Full marks for this product. PS. I have been most impressed with the entire range of Nordic tools.

24 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Will NEVER buy from TOPMAQ again!!!

Will NEVER buy from TOPMAQ again!!!
Bought lots from these guys in the past at their Hamilton store & great place to buy until you have to return an unused & undamaged item within a couple of days in original packaging with an original receipt.
Bought a pallet jack which looked great in store... Came home & noticed some very poor bird sh..t welds on the undercarriage which looked like an 8 year old had done this and i took some pics.
Took back to the store and NO full refund was offered. They charged me a 10% restocking fee which i have never heard off in my life.
The manager said he could get away with this.
Totally agree but NO chance of any repeat business obviously and extremely poor business practice.
I will tell everyone i know what i think of these clowns & will post the experience & photos on facebook as well. NEVER BUY AT TOPMAQ!!!!
Cheers,
Dirk.

21 juni 2021
Omdöme utan inbjudan
Logotyp för TopmaQ

Svar från TopmaQ

Hi there,

We are sorry you feel this way. As the goods remain fit for purpose a store credit, refund less a restocking fee or replacement unit was offered.

We apologise for any inconvenience caused.

For more information on our returns policy visit:
https://www.topmaq.co.nz/frequently-asked-questions/returns

Betygsatt 5 av 5 stjärnor

Great service

Great service, Prompt delivery and perfect product for storage with easy to install connections. Will definitly be buying more in the future.

10 juni 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Exchanged a 700mm to a 400mm prior to…

Exchanged a 700mm to a 400mm prior to receiving any shipment. TopmaQ decided to keep the difference in payments. Although only approx $4.00 after all said and done, the fact that they would not refund the difference even after questioning them says an awful lot about their business. me: 14/05/21: me: "There was no paperwork in the box and am just wondering if we may get an invoice and also wondering about the
difference in the cost between the original order and this smaller set?"
18/05/21 me: "There should be the credit amount difference between the cost of the 400mm and the 700mm..." 24/05/21 me: "What about the sales price difference between the 700mm and the 400mm?" 24/05/21: Topmaq: "Our auckland manager has confirmed the original invoice where you purchased the 700mm was credited and edited to be 400mm as per you guys’s request" ref: Topmaq Invoice# 783681 Trademe Ref: P198673639

8 juni 2021
Omdöme utan inbjudan
Logotyp för TopmaQ

Svar från TopmaQ

Hi there, that does not sound right and we would like the opportunity to correct this for you, can you please update your review to include your order number so we can look into this for you please. Apologies for your experience so far.

UPDATE: Thanks for updating your review with more information, we have located your invoice and can confirm the remaining credit is valid and tied to your account, a refund request for $4.02 has been actioned.

If you still require paperwork / a copy of your tax invoice please email info@topmaq.co.nz

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer