Booked in for a root tint with Leah (Senior Technical Stylist) and what should have been a routine appointment turned into a 4-hour ordeal due to missed sections and negligence. At the end, I... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Mark @ Blackrock, Dublin. Fantastic. Restyled cut today 100% perfect. Delighted with results. Already booked in for 12 weeks next appointment….
A very friendly welcome from Ashley in reception and the offer of refreshments. James and Sarah did an excellent job with our haircuts and my wife's colour. A real "Tony & Guy special. A salon to rev... Se mer
Great experience with Aaron in the Bristol branch, he’s so down to earth and friendly… I love having my keratin treatment with him… he’s very unique and so refreshing…I have never met such a nice pe... Se mer
Företagsinformation
Skrivet av företaget
Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.
Kontaktuppgifter
58-60 Stamford Street, SE1 9LX, London, USA
- clientcare@toniandguy.co.uk
- toniandguy.com
Har besvarat 21 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great as always.
Great as always.. Jessie’s blow dry’s are the best. Thank you Chelsea and Jessie

Svar från TONI&GUY
Retaining customers
Had my hair cut at Tony & Guy Bury st Edmund’s by Zoe - my hair had grown very long and thick from a short style and needed a complete overhaul!
I opted for shoulder length hair with an undercut to deal with thickness.
This has been an amazing cut but should have been costing £87 for 45 minutes work!
I intended to maintain the general cut by visiting the salon every 8 weeks but inbetween cuts needed the undercut shaving and tidying up!
I asked if someone could just shave the back of my hair - no wash or finish - 5 minute job and the answer was yes and it will cost you £55!!!!
I’m sure retaining customers is the order of the day and I’m in no way objecting to paying for this but £55 for a small patch of shaving is slightly off the mark …
I went to another hairdresser in Bury who was able to do this task in 4 minutes - cost £10!!!

Svar från TONI&GUY
Professional and friendly service as…
Professional and friendly service as always from Toni&Guy.

Svar från TONI&GUY
Lovely Salon
Lovely Salon, All staff are lovely and take great care of my elderly mother
We have Thanasis who is kind and a wonderful expert hairdresser.
The Manager is Lovely and goes out of her way to make sure we are ok
Highly recommend

Svar från TONI&GUY
Very bad experience at Kingston Upon thames salon.…
Very bad experience at Kingston Upon Thames salon.
I was "restricted " , banned from attending their salon only because I dared to complain about the highlights. They were grey instead of blonde and I had shown pictures to the hairstylist.
They never refund me or fix the problem. They are in breach of the Consumer Rights 2015. Additionally I think behind this there is a discrimination. Perhaps they did not like my Italian accent or the fact that I am autistic. They are in breach of equality act 2010.

Svar från TONI&GUY
Very relaxed and welcoming stylist…
Very relaxed and welcoming stylist great fun and lovely cut
Perfect haircut
Perfect haircut and curls/waves! Exactly what I wanted. Delsy’s (sorry if misspelled) hands were so gentle and precise. She did a great job. Thank you so much!
I really like the Toni&Guy shampoo/…
I really like the Toni&Guy shampoo/ conditioner but have recently found a fault with some of the lids, they were not closing properly, we managed to find one that did and purchased from Boots only to find that it was almost impossible to get the shampoo out, I fortunately was able to swap the lid with an empty bottle so problem solved
My first pamper ever!!
Amber is an angel. As soon as I got in to the salon she was so kind and beautiful. She gave me a hot chocolate and then sat down and went through all the ideas that I wanted to have done. Then she gave me the most amazing head massage and treatment I’ve ever had in my life!!! Then I went and started getting it cut. While cutting Amber was chatting to me about so much stuff. The beauty of it all is that she has so much love in her heart and she is the most amazing human being ever. I love Amber so much. And the whole Toni & Guy experience has been one I will never forget. Consider me a regular now!
I would recommend Toni&Guy to everyone wanting to have a true pamper! Thank you so much for making me so happy!!!
Absolutely amazing
This was my third visit with James at Toni & Guy, and I couldn’t be happier. He is absolutely amazing at what he does, and I always leave very satisfied. The whole team is friendly and professional, and James makes the experience outstanding every time.
Toni & Guy Chiswick
I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. He provides excellent service with a warm, comforting style that makes me look forward to every visit. I’d highly recommend him—and the wonderful staff at Chiswick—to anyone seeking high-quality, tailored service.
Very happy!
It was my first time at this salon and I had a really nice experience. Drew gave me a lovely hairwash, beautiful haircut and blowdry! I have very long thick hair so going to the hairdresser is always a source of stress. She really listened to what I wanted and talked me through as she cut my hair. I also really appreciated she was keeping track of time as she knew I was on my lunch break. I would definitely come back and book Drew again. Thank you so much for today!
disappointment
I went to Toni & Guy in Canary Wharf with three friends before a wedding, and honestly, I left very disappointed. At first, everything seemed promising, the place was nice, we were taken in quickly for our shampoos, and they even offered us a massage, which felt like a good start.
But when it came to the blow-dry, things went downhill. I asked for wavy, curly hair, and the stylist showed me two options. I chose the curlier look, but instead of making it bouncy and glamorous, she straightened my hair first and pulled at it so hard that it actually hurt.
The worst part? Within just one hour of leaving the salon, my hair was completely straight again, not just mine, but all of my friends’ too. We had each paid £60 for this, expecting to look polished and beautiful for a wedding, and it absolutely was not worth it. I felt so let down, especially because this was such an important day for me and my friends.
Lovely Katie
Lovely Katie! Nice chat and hair looks fab! Thanks 😊
Wow been going during hair cut for a…
Wow been going during hair cut for a couple of years with Sue , this week I was treated to a different head massage. See below for a few details pinched from the Toni and guy website.
Omg it was amazing, relaxing and chilling and I was nearly asleep. I detest having my hair cut since one of my sisters cut my hand while cutting my hair off when I was little. It’s not a comfort zone thing. But Sue is amazing and really patient.
Well worth a visit
RELAXATION MEETS
INNOVATION -
FEATURING JAPANESE
SHIATSU MASSAGE Experience deep relaxation through warm aromatherapy
towels and a calming Japanese Shiatsu-inspired scalp massage, paired with clinically backed formulas
that nourish and transform.
Toon is the superstar of Guildford
I always have a fabulous hair cut at the Guildford location. Toon is amazing. I have many haircuts in the past but Toon really is fantastic and always knows the best cut for me. Thank you :)
Toni and Guy at Ringwood are fabulous…
Toni and Guy at Ringwood are fabulous thank you so much to Jim for a wonderful hairstyle and thank you to Olivia for my beautiful colour such lovely staff here thank you
Toni & Guy Harrow
Always a pleasure to visit Ian at Harrow Toni and Guy. Friendly staff and a lovely atmosphere. As well as being professional, talented, extremely knowledgeable and helpful, Ian is also a kind and caring person. I hope the people in charge of the Harrow store realise how valuable an asset he really is.
"Harish" is classed as senior most…
"Harish" is classed as senior most stylist there but charged 1000s of rs for an expensive treatment but left half my hair untouched..I paid more than 14,000 rs to get negligible results .
He is treated like the boss there buy cheats customers of time and money .
TONI&GUY KAGGADASAPURA
TONI&GUY KAGGADASAPURA - I went for a Botox treatment and clearly asked to have my hair trimmed only to waist length. Unfortunately, it was cut much shorter, over 10 cm was taken off. The straightening process also felt very rough and uncomfortable.
A week earlier, I had come in for an eyebrow trimming. At that time, I was told the cost would be 8.4k, but on my next visit, I was charged 12k, with the explanation that the offer had ended. It was surprising that the price changed within just a few days.
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