Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Booked in for a root tint with Leah (Senior Technical Stylist) and what should have been a routine appointment turned into a 4-hour ordeal due to missed sections and negligence. At the end, I... Se mer

Betygsatt 5 av 5 stjärnor

Mark @ Blackrock, Dublin. Fantastic. Restyled cut today 100% perfect. Delighted with results. Already booked in for 12 weeks next appointment….

Betygsatt 5 av 5 stjärnor

A very friendly welcome from Ashley in reception and the offer of refreshments. James and Sarah did an excellent job with our haircuts and my wife's colour. A real "Tony & Guy special. A salon to rev... Se mer

Betygsatt 5 av 5 stjärnor

Great experience with Aaron in the Bristol branch, he’s so down to earth and friendly… I love having my keratin treatment with him… he’s very unique and so refreshing…I have never met such a nice pe... Se mer

Företagsinformation

  1. Frisersalong
  2. Frisör

Skrivet av företaget

Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 21 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great as always.

Great as always.. Jessie’s blow dry’s are the best. Thank you Chelsea and Jessie

30 september 2025
Omdöme utan inbjudan
Logotyp för TONI&GUY

Svar från TONI&GUY

Ahhhh... We can't wait to see you again at TONI&GUYB soon! We'll pass this review onto Chelsea and Jessie...

Betygsatt 1 av 5 stjärnor

Retaining customers

Had my hair cut at Tony & Guy Bury st Edmund’s by Zoe - my hair had grown very long and thick from a short style and needed a complete overhaul!

I opted for shoulder length hair with an undercut to deal with thickness.

This has been an amazing cut but should have been costing £87 for 45 minutes work!

I intended to maintain the general cut by visiting the salon every 8 weeks but inbetween cuts needed the undercut shaving and tidying up!

I asked if someone could just shave the back of my hair - no wash or finish - 5 minute job and the answer was yes and it will cost you £55!!!!

I’m sure retaining customers is the order of the day and I’m in no way objecting to paying for this but £55 for a small patch of shaving is slightly off the mark …

I went to another hairdresser in Bury who was able to do this task in 4 minutes - cost £10!!!

29 september 2025
Omdöme utan inbjudan
Logotyp för TONI&GUY

Svar från TONI&GUY

Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with Zoe’s cut and the transformation she provided.

We’re sorry to hear that you were surprised by the cost of the maintenance service. At TONI&GUY, our pricing reflects the quality of service, training, and professional standards we provide, even for smaller services. That said, we appreciate your feedback and will review how we communicate pricing to ensure clients have clear expectations.

We value your loyalty and hope to welcome you back to the salon soon for future visits.

Betygsatt 5 av 5 stjärnor

Lovely Salon

Lovely Salon, All staff are lovely and take great care of my elderly mother
We have Thanasis who is kind and a wonderful expert hairdresser.
The Manager is Lovely and goes out of her way to make sure we are ok
Highly recommend

27 september 2025
Omdöme utan inbjudan
Logotyp för TONI&GUY

Svar från TONI&GUY

Thank you for the recommendation and the lovely review. See you soon!

Betygsatt 1 av 5 stjärnor

Very bad experience at Kingston Upon thames salon.…

Very bad experience at Kingston Upon Thames salon.
I was "restricted " , banned from attending their salon only because I dared to complain about the highlights. They were grey instead of blonde and I had shown pictures to the hairstylist.
They never refund me or fix the problem. They are in breach of the Consumer Rights 2015. Additionally I think behind this there is a discrimination. Perhaps they did not like my Italian accent or the fact that I am autistic. They are in breach of equality act 2010.

29 september 2024
Omdöme utan inbjudan
Logotyp för TONI&GUY

Svar från TONI&GUY

We are very sorry to hear about your experience at our Kingston Upon Thames salon. This is not the level of service or care we aim to provide at TONI&GUY, and we take concerns regarding both service quality and client treatment extremely seriously.

We would like the opportunity to investigate this matter fully and address your concerns. Please contact our Client Care team directly through this link: https://toniandguy.com/contact-us
so we can discuss your experience in detail and work towards a resolution.

Thank you for sharing your feedback—it is important to us and helps us ensure that all clients are treated fairly, respectfully, and with the professionalism they expect.

Betygsatt 5 av 5 stjärnor

Perfect haircut

Perfect haircut and curls/waves! Exactly what I wanted. Delsy’s (sorry if misspelled) hands were so gentle and precise. She did a great job. Thank you so much!

24 september 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

I really like the Toni&Guy shampoo/…

I really like the Toni&Guy shampoo/ conditioner but have recently found a fault with some of the lids, they were not closing properly, we managed to find one that did and purchased from Boots only to find that it was almost impossible to get the shampoo out, I fortunately was able to swap the lid with an empty bottle so problem solved

24 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My first pamper ever!!

Amber is an angel. As soon as I got in to the salon she was so kind and beautiful. She gave me a hot chocolate and then sat down and went through all the ideas that I wanted to have done. Then she gave me the most amazing head massage and treatment I’ve ever had in my life!!! Then I went and started getting it cut. While cutting Amber was chatting to me about so much stuff. The beauty of it all is that she has so much love in her heart and she is the most amazing human being ever. I love Amber so much. And the whole Toni & Guy experience has been one I will never forget. Consider me a regular now!
I would recommend Toni&Guy to everyone wanting to have a true pamper! Thank you so much for making me so happy!!!

23 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely amazing

This was my third visit with James at Toni & Guy, and I couldn’t be happier. He is absolutely amazing at what he does, and I always leave very satisfied. The whole team is friendly and professional, and James makes the experience outstanding every time.

20 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Toni & Guy Chiswick

I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. He provides excellent service with a warm, comforting style that makes me look forward to every visit. I’d highly recommend him—and the wonderful staff at Chiswick—to anyone seeking high-quality, tailored service.

19 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very happy!

It was my first time at this salon and I had a really nice experience. Drew gave me a lovely hairwash, beautiful haircut and blowdry! I have very long thick hair so going to the hairdresser is always a source of stress. She really listened to what I wanted and talked me through as she cut my hair. I also really appreciated she was keeping track of time as she knew I was on my lunch break. I would definitely come back and book Drew again. Thank you so much for today!

16 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

disappointment

I went to Toni & Guy in Canary Wharf with three friends before a wedding, and honestly, I left very disappointed. At first, everything seemed promising, the place was nice, we were taken in quickly for our shampoos, and they even offered us a massage, which felt like a good start.
But when it came to the blow-dry, things went downhill. I asked for wavy, curly hair, and the stylist showed me two options. I chose the curlier look, but instead of making it bouncy and glamorous, she straightened my hair first and pulled at it so hard that it actually hurt.
The worst part? Within just one hour of leaving the salon, my hair was completely straight again, not just mine, but all of my friends’ too. We had each paid £60 for this, expecting to look polished and beautiful for a wedding, and it absolutely was not worth it. I felt so let down, especially because this was such an important day for me and my friends.

13 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow been going during hair cut for a…

Wow been going during hair cut for a couple of years with Sue , this week I was treated to a different head massage. See below for a few details pinched from the Toni and guy website.

Omg it was amazing, relaxing and chilling and I was nearly asleep. I detest having my hair cut since one of my sisters cut my hand while cutting my hair off when I was little. It’s not a comfort zone thing. But Sue is amazing and really patient.
Well worth a visit
RELAXATION MEETS
INNOVATION -
FEATURING JAPANESE
SHIATSU MASSAGE Experience deep relaxation through warm aromatherapy
towels and a calming Japanese Shiatsu-inspired scalp massage, paired with clinically backed formulas
that nourish and transform.

6 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Toon is the superstar of Guildford

I always have a fabulous hair cut at the Guildford location. Toon is amazing. I have many haircuts in the past but Toon really is fantastic and always knows the best cut for me. Thank you :)

30 augusti 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Toni & Guy Harrow

Always a pleasure to visit Ian at Harrow Toni and Guy. Friendly staff and a lovely atmosphere. As well as being professional, talented, extremely knowledgeable and helpful, Ian is also a kind and caring person. I hope the people in charge of the Harrow store realise how valuable an asset he really is.

3 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

"Harish" is classed as senior most…

"Harish" is classed as senior most stylist there but charged 1000s of rs for an expensive treatment but left half my hair untouched..I paid more than 14,000 rs to get negligible results .

He is treated like the boss there buy cheats customers of time and money .

16 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

TONI&GUY KAGGADASAPURA

TONI&GUY KAGGADASAPURA - I went for a Botox treatment and clearly asked to have my hair trimmed only to waist length. Unfortunately, it was cut much shorter, over 10 cm was taken off. The straightening process also felt very rough and uncomfortable.

A week earlier, I had come in for an eyebrow trimming. At that time, I was told the cost would be 8.4k, but on my next visit, I was charged 12k, with the explanation that the offer had ended. It was surprising that the price changed within just a few days.

1 september 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer