tog.ink Omdömen 10

Tog.Ink does not do a good job of communicating with their customers. If you order a letterpress order and do not fully provide the right attachments, they will not reach out and work with you to fix it, instead they will print digital only and charge you full price for letterpress, and then refuse to refund you the difference.

I am very disappointed in basically everything I have received from this company. I have now made 3 orders with them. I have done 2 different specially cuts on paper and each look terrible. The items I have done with rounded corners are frayed and look cheap. The letterpress and printing was off alignment and looked cheap.

On top of having a mediocre product, my current project I am waiting on (which is a reprint from them messing up another project of mine) is looking at close to a MONTH of production time. Not the 7-9 business days as they advertise ALL OVER one the site.

Can't wait to never have to talk to them again.

I have now had 2 disappointing orders with this company. They messed up my last order with them, I complained and they gave me a partial refund. I resubmitted so that I could have a few correct invites to send to family. They have now delayed my reprint by over a week.

Their customer service is not at all helpful. I was just informed they added an extra week + to their production timeline for my project because an em dash was "too thin". I resubmitted the art within 10 mins of them requesting with a slightly thicker em dash and now they have told me my project turn around is now another 7-9 business days of production after already waiting 8 business days for them to tell me my dash was too thin....

Never making the mistake of ordering here again and I would advise you not to as well. They clearly are in over their heads with orders they can't maintain.

I paid for a premium letterpress + digital product and received a fully digital print instead. Letterpress is a distinct, higher-cost printing method, so this was not a minor error. It was a complete failure to deliver what was ordered.

What is more concerning is how this was handled. The company acknowledged that no file was uploaded for the letterpress portion, yet proceeded to print and ship the order without any attempt to confirm or clarify. If a customer pays for a premium upgrade, there should be a basic level of quality control before production.

Customer service was equally disappointing. After a long hold time, my call was disconnected. In follow-up communication, I was told to reorder at my own expense, with only a 20% discount offered. Asking a customer to pay again for an order that was incorrectly fulfilled is not a reasonable resolution.

This experience reflects a lack of accountability, poor quality control, and inadequate customer support. I would strongly reconsider before using this company for any custom print work.

We ordered prints for our wedding which at the time of ordering said it estimated to ship to us by february 3rd. We were contacted by the company regarding our letterpress image which we promptly responded about an hour later via email. At that time they extended our shipping date to 2/9. We finally got our package on 2/12. They added free overnight shipping due to the delay in production. When my credit card was charged, they ended up charging us an extra $32 for the overnight shipping.

your prints come out uneven and your customer service doesn’t even offer to make it right. wedding invites are completely shifted off center with a border cut off on one side, and they said that’s normal

The envelope liners they provide don't actually fill up the entire space of the envelope and as a result look incomplete. They printed the envelopes upside down. Overall, shoddy work.

If you're not a professional printer be wary. Their design flow sucks. some stocks have bespoke ink choices. Some do not. you have to design around a folded card as if it is flat. there is no tool to add to their template, they dont have any. You have to create templates that align with their products individually. There is no quality control, something off that wont print on their equipment well, that is on the consumer. For my second order I chatted with their customer care (about the ink) and I own a small business so cost is a factor. I asked about the least expensive a7 stock that I could use with thermography. She told me to go look it up. I thought I would have more questions but when you toggle to their products, you cant look at them while chatting, the chat remains on the main screen. So she was super rude. consuela something. This will be my last order.

I used this site to print my wedding invitations & they turned out SO WELL. BY FAR the best pricing I found, especially for specialty printing like letterpress. I cant recommend them highly enough!!!!