Ordering with this company is great and delivery of order is timely. I have ordered several items (dresses) from this company and 2 of the 3 I have kept. However this dress will be returned for sev... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
For an expensive dress it arrived with a rip in one of the seams. I’m also between sizes XS and S (5’2, 120 lbs) and went with the XS and it swallowed me. The neckline was indecently low and in genera... Se mer
Företaget har svarat
This is the second item I’ve ordered from Tuckernuck that reeked of mold as soon as I opened the package. I wanted to explain this during the return process, but wasn’t given the option. It looks lik... Se mer
Företaget har svarat
I bought my 3rd summer dress from Tuckernuck and I am very impressed with the quality., They are not inexpensive items but the quality is very good to justify the spend and the styles are classic. I... Se mer
Företagsinformation
Kontaktuppgifter
1052 Potomac St NW, Washington, USA
- 1 (888) 501-8101
- info@tnuck.com
- tnuck.com
3,1
Medel
237 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 73 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Refused to cancel an order placed in error within one hour
I placed an order for a dress in error and realised within one hour that the size would not fit. I contacted customer service immediately to cancel, before the item had been dispatched or processed.
Despite this, I was told the order could not be cancelled because it was marked as final sale. No discretion was applied, even though the mistake was identified almost immediately and there had been no fulfilment activity.
While I understand final-sale policies, refusing to cancel an erroneous order made within an hour is inflexible and customer-unfriendly. Many retailers will cancel an order prior to dispatch in these circumstances.
This experience has resulted in unnecessary stress and inconvenience, and I would not shop with this company again. I would strongly advise others to be extremely cautious when purchasing, particularly sale items.
24 december 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi There, Thank you for reaching out to Tuckernuck! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry to hear about this experience. Please do not hesitate to reach back out to Customer Experience team (customerservice@tnuck) and share your experience. We would be more than happy to make a one-time exception and help initiate a refund since the request was received before the order had shipped. We appreciate you bringing this to our attention and look forward to hearing from you!
I placed two orders with Tuckernuck on…
I placed two orders with Tuckernuck on separate dates (9/29/25 & 10/6/25) for the same dresses in different sizes. I returned both orders and one was refunded but one order was disputed because I had not heard back from Tuckernuck regarding the status of my refund for over 3 weeks.
When I finally heard from the vendor I cancelled my request for dispute with the bank and Chase rebilled my account and sent the charge back to Tuckernuck on 10/22/25.
It is now more than 75 days since my bank rebilled my account and paid Tuckernuck however (the vendor) is telling me that they never received the charge back from my bank and as a result, despite confirming that they received my return, they are not refunding me my money based on not receiving the money from the bank who confirmed it was sent.
Tuckernuck has BOTH their orginial merchandise and my money - DENYING ME MY REFUND!
Tuckernuck customer service is terrible, you get the run around when trying to get answers and a resolution.
I will NEVER purchase from them again. Buyer beware... awful and very expensive experience!
29 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Susan, Thank you for reaching out to our team about the status of the chargeback that was recently filed on your behalf. A member of our Customer Experience team will be in touch with you directly to discuss next steps. We are so sorry for any continued inconveniences this processes has caused and look forward to reaching a solution together.
I’m on hold to speak to someone in…
I’m on hold to speak to someone in customer service. I’ve been holding for 30 minutes. I could hang up and opt to have someone text me in the next 3 hours. Seriously? I’m not available in 3 hours! I’m available now! Tuckernuck needs to do better! Paying top dollar for their clothes and receiving zero customer service is not a winning combination. How do they stay in business?
2 december 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi There, Thank you for reaching out during our annual cyber sale! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear you are having trouble reaching our team. Please feel free to send us an SMS (888-501-8101) or email (customerexperience@tnuck.com) and a member from our team will be in touch shortly. We look forward to hearing from you and truly appreciate your patience during this busy time!
DO NOT BUY FROM TUCKERNUCK
If there was a zero, that's what I would give them. I wish I read this before buying on their website. I bought stuff from their sample sale, the size guide was TOTALLY off. They sent me 4 dresses that are so big (I'm usually a small) that 2 of me could fit into each item. They are also horribly made. DO NOT BUY FROM TUCKERNUCK. They will not refund me, and I spent about $400 on useless, trashy clothes that were misrepresented online. They say they can't refund me b/c it was the sample sale, but you know what? The CUSTOMER COMES FIRST. AND it took so long to deliver that they missed the event that one of the dresses was for (though I never would have worn it b/c the clothing is horrendous).
11 september 2025
Omdöme utan inbjudan
I was going to buy a dress and went to…
I was going to buy a dress and went to see what the reviews said and changed my mind. They seriously think saying that - we are experiencing delays, thank you for your patience and email customer service is a good customer experience response? And the “kindly note” comments ???? 10 days to ship?/ 17 days to receive ? Yikes.
14 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Alicia! Thank you for inquiring about our recent warehouse processing delays. We have now shipped all orders from our first ever, Mid-Year Sample Sale. Due to a high order volume, it took our warehouse team longer than expected to ship everything out. We look forward to providing a smoother experience going forward. Should you have further questions, please email our Customer Experience Team directly at customerservice@tnuck.com. We appreciate you reaching out!
Shipping took two weeks
Shipping took two weeks, return was completed with a UPS tracking number confirming delivery of return, yet the Tuckernuck returns portal portal says the return has not been started. Very disappointing and ineffective service, clothing IMO is overpriced and items from the house brands are not well constructed.
8 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Brigid, Thank you for reaching out about your Sample Sale order! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. We truly appreciate your patience during this busy time. Please kindly note, standard orders were experiencing longer than-usual processing times after our mid-year sample sale. We sincerely apologize for this delay! With that said, it looks like your return arrived at our warehouse a few days ago and is still processing. We have gone ahead and a made a one-time exception to manually process this for you. You will receive an email confirmation shortly. Going forward, should you need any additional assistance, we ask that you reach out to our Customer Experience team directly at customerservice@tnuck.com. Thank you again for your patience and support!
Might get in 3+weeks, Might Not.
I ordered dresses for an upcoming cruise on August 24. As of today (9/9), the order has not even shipped. Inquiries to the company got me a "thanks for your patience". Awful customer service!
9 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Kim, Thank you for sharing your feedback! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry to hear your Sample Sale order is taking longer to ship than expected. As my colleague mentioned, Tuckernuck truly appreciates your patience during this busy time.
After looking into your recent order, I can confirm it is currently in the final stages of processing for shipment. You will receive a shipping confirmation email that includes a tracking number. Please kindly note that given the excitement surrounding our recent sale, orders are currently experiencing longer than-usual processing times. We sincerely apologize for this delay and greatly appreciate your continued understanding!
Ordered on AUGUST 30...Not tracking
I ordered 2 dresses on August 30th. The order is still not tracking, I've reached out via email and attempted to call multiple times. No reply at all. I've ordered things from this company for years but this is most likely the last time.
30 augusti 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Ashley! Thank you for reaching out - we are so sorry for the delay with your order! After checking on your order, it appears you have been in touch with a member of our team who helped cancel your order, per request. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries. The Tuckernuck team greatly appreciates your continued understanding! We look forward to delivering your future orders in a more timely manner. Please do not hesitate to email us at customerservice@tnuck.com for additional assistance in the meantime.
Where is customer service?
I'm a loyal Tuckernuck customer, but feel compelled to write a review regarding their customer service to hopefully get some attention. My order never arrived, and I can see through tracking that it was lost in transit. I've tried to reach customer service multiple times by phone and by email, but I'm just sent to a black hole. No confirmation of receiving any of my communication, no follow up, nothing. Do I really need to go through my credit card company in order to get my money back?
5 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi De - Thank you for reaching out! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear you are having trouble getting in touch with our team and for the continued delay in your order. Our phones are temporarily turned off due to high order volume. Please feel free to reach out to our team directly at customerservice@tnuck.com and a member will be in touch in the next day or so. We look forward to resolving this situation and hearing from you soon. Thanks again for your continued patience!
I’ve bought here for several years
I’ve bought here for several years. In the past year (long after covid and supply chain issues) their time to ship is ridiculous, 6-10 days, and they just make excuses and don’t let you cancel!
7 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Alexis, thank you for reaching out! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry for the delay in your recent order. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries following our first ever Mid-Year Sample Sale. After personally looking into your recent order, it appears to be scheduled to leave our warehouse today and is too far along in the shipping process to be canceled. I apologize! Should you decide to return the order, you may visit our returns portal online to generate a pre-paid QR code/return label. We appreciate your understanding and look forward to providing a better experience in the future.
Don’t ever buy from their sample sale
Don’t ever buy from their sample sale. Previous purchases were ok-dress didn’t fit return was slow but finally refunded. Bought a dress from their sample sale that reeked of mothballs-horrible. Tried airing out in my closet-but still reeks as does my closet and clothes nearby. Dress had no care tag, no fabric content or country of origin tag. Good luck figuring out how to care for it. I will never buy from them again-inexcusable
1 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi There, thank you for reaching out! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent order. We appreciate you letting us know and would love to make things right. Please reach out to our Customer Experience team directly at customerservice@tnuck.com and we would be more than happy to issue you a full refund. Please know this is not the form for our brand and we look forward to resolving this!
Dresses delivered were clearly…
Dresses delivered were clearly previously worn, and did not fit as size smalls. Tuckernuck is clearly just dumping merchandise and then imposing a return policy that is to the detriment of the customer.
4 september 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi There! Thank you for reaching out. By way of introduction my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent experience. Please feel free to reach out to our Customer Experience team directly at customerservice@tnuck.com with any photos that may indicate your items arrived less than in ideal condition. This does not seem like the norm for our brand and we would love to make things right. We appreciate your patience and look forward to hearing from you!
Ordered 8/22 and still no update
Ordered 8/22 and still no update. Tried to call the worthless customer service line. It’s all automated and can’t get a live person to talk to you. Says 5 to 8 days but it’s past that and frustrated I can’t talk to someone to get any kind of answer. I ordered 14 dresses was so excited and now I’m nothing but upset. I’ll never order from them again.
21 augusti 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Pamela! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries following our first ever Mid-Year Sample Sale.
As soon as your order has been packed, you will receive a shipping confirmation email that includes a tracking number. Please kindly note that given the excitement surrounding our recent sale, orders are currently experiencing longer than-usual processing times. We sincerely apologize for this delay!
The Tuckernuck team greatly appreciates your continued understanding! We can't wait to deliver your order to you soon! In the interim, should you have any further questions or need assistance, please don’t hesitate to email our Customer Experience team directly at customerservice@tnuck.com.
First time ordering, disappointed
First time ordering and thus far, I’m sadly not impressed. I was excited to order from the Sample Sale as an introduction to tuckernuck products. I ordered eight days ago and no updates; items have not shipped. I’m concerned they won’t be here in time for my trip next week (over two weeks should have been PLENTY of time) and I’m certainly glad I didn’t spend $200/dress to learn their process is completely unreliable. Sad because I was really looking forward to ordering.
Update: Customer service was not really helpful and said that time to ship could be 5-7 business days, then once it does ship to expect 7-10 business days. Up to 17 “business days” is approaching a month. Genuinely never experienced that with any other reputable company. Such a bummer.
20 augusti 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Brandi! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry for the continued delay in your Sample Sale order. Given the high volume of orders, our warehouse is taking longer than expected to process orders placed with standard shipping. We appreciate your continued patience! In the meantime, our customer experience team is more than happy to provide additional updates. Please feel free to email customerservice@tnuck.com for further details on your order. You should receive a shipping confirmation email as soon as your order leaves our warehouse. Thanks again for your understanding!
I’ve been a tnuck buyer from the very…
I’ve been a tnuck buyer from the very beginning. I’m going to be blunt the Tuckernuck brand clothes are absolute crap. Completely overpriced for Forever 21 quality.
I just ordered clothes on August 21st. Still waiting for a shipping confirmation. I was in fact billed etc. I’m sure I’ll receive purchased items on Halloween.
I keep saying it ( so do many of my friends) I’m done with Tuckernuck.
But this time I’m definitely done. So not worth the poor shipping, quality, and return policies.
27 augusti 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Margaret! Thank you for reaching out and providing your feedback. We are so sorry to hear your previous orders have not arrived as you had hoped. Kindly note, due to higher than normal order volumes from our Sample Sale, standard orders may take an additional 3-5 business days to process. We appreciate your continued patience and understanding. Should you need any assistance, please do not hesitate to reach out to our Customer Experience team at customerservice@tnuck.com - We look forward to hearing from you!
BAD Customer Service, BAD Shipping, BAD Ordering Update
Ordered 2 dresses before their 2:00 eastern time cutoff. Currently on day 3 waiting on an update in regards too shipping. Every time I check on my order it's the same response... "It's Happy Dance Time... Your order is in." Tried live chat but got NO WHERE! So I've now sent an email. Their website shows customer service is there from 9:30 am to Midnight. Still waiting for a response to my email. I soooo loved the first dress I bought from Tuckernuck a year ago, that's why I came back. Beyond disappointed!!!
26 augusti 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Peggy! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear your Sample Sale order has not been shipped yet. Kindly note, due to higher than normal order volumes, standard Sample Sale orders may take an additional 3-5 business days to process. A member of our Customer Experience team has reached out to your directly as well with additional information. We apologize for any inconveniences this may be causing and appreciate your understanding while we work through our Sample Sale order volume!
I purchased a dress from Tuckernuck on…
I purchased a dress from Tuckernuck on May 28, 2025, paying for expedited shipping as the dress was for an event. Tuckernuck shipped me a dress different from the one I paid for. I contacted them and spent an hour wading through their AI auto attendant which kept telling me the dress was final sale and not available for return. I finally connected to an agent, who tried to talk me in to exchanging the dress. I refused the exchange since the shipping error was theirs. They agreed to a return, and issued me a Happy Returns label. I returned the dress to them, but didn't receive a refund. I reached out after a few weeks, and they let me know the shipment was lost in transit, but that they would issue a refund. Its now a month later, and still no refund. This company is a sham.
1 augusti 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Meg! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry for the delay in your refund. We appreciate you reaching out and would be more than happy to get this processed as soon as possible. Please reach back out to our Customer Experience team (customerexperience@tnuck.com) and a member from our team would be happy to process this today. I would also ask that you mention you recently spoke with Alex so we can get this properly resolved. We appreciate your continued patience and look forward to hearing from you!
My daughter told me about this site
My daughter told me about this site.
Ordered a dress for a trip that did not fit. It was way too big. When I came back from the trip, I tried to exchange for a smaller size. It was past the return date ( which I was unaware of). I am stuck with this dress. Be careful. The customer service for this company is non existent. I was 2 days past the exchange date. I would suggest buying from another company. Seems like I am not the only one with this complaint.
It seems like a drop/ship company with no customer service.
This happened a few months ago. I don’t usually write reviews. I’m still just so disgusted.
1 maj 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Barbara! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. We are so sorry to hear your first purchase with us arrived larger than expected. We appreciate this feedback and would love to make this right. Please reach back out to our Customer Experience team (customerexperience@tnuck.com) and a member from our team would be happy to review your recent exchange request. I would also ask that you mention you recently spoke with Alex so we can get this properly resolved. We appreciate your continued patience and look forward to hearing from you!
Do NOT buy from this company
Do NOT buy from this company! I would give 0 stars if I could. I bought a blouse for $178.00 that I wore twice and it completely fell apart at the seam in an irreparable way. Unfortunately, I saved it wear for special occasions so it didn’t fall apart until June and I purchased in November. The company will not refund my money because their “system” cannot offer a refund on a product purchased 6 months prior. They only will offer store credit and there is nothing I want from them, especially when they don’t stand behind what they sell.
25 juli 2025
Omdöme utan inbjudan
Still waiting on my returns refund after 14 days…
I ordered 3 dresses from Tuckernuck in a couple different sizes. One of the dresses fit well but was very wrinkled when it came. I had to steam it a couple times before wearing it. I did, however, get several compliments on it. I returned the other 2 dresses (over $500 worth) 2 weeks ago via Happy Returns since they didn't fit well. I am still waiting for the refund to my credit card. I "chatted" online with someone to ask about when I would get my refund and was told it takes 14 days. It has now been 14 days and still no refund to my credit card. I have never experienced a delay of this kind for a return. I called again today and got some automated system. I am hoping "they" will push my refund along now since I left a message. I will not order from this company again if it takes this long for a refund. It's too bad because I was excited about trying this clothing store.
10 juli 2025
Omdöme utan inbjudan
Svar från Tuckernuck
Hi Mary! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. We are so sorry for the continued delay with the refund from your recent order. After reviewing your recent return, it appears a chargeback has been filed on behalf of this return. A member of our Customer Experience team will be in touch with you regarding next steps. We appreciate your continued patience and look forward to resolving this situation for you soon.
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