T-Mobile Omdömen 611

This might be the worst service cancellation experience in my life! I just wanted to cancel my Tmobile internet service. I tried to login to my online account but was hit with an "access restricted" message with no explanation. So, I went to a store, waited in line, was informed that their store could not process any cancellations. They directed me to another store. I drove to this 2nd store, waited in line for 30 minutes, was given a ticket number and was told that it would be another 90 minute wait at the store. I couldn't wait this long so they gave me a customer service phone number to call. I tried calling the customer service phone number but after waiting 40 minutes I had to give up. I called this phone number again the next day, waited another hour, finally reached someone. After 15 minutes of identity verification, they said I could cancel but if I didn't return my T-Mobile internet box within the next day I would be charged a penalty of $300. Wow. Yet I desperately wanted to cancel so I agreed to these terms. After that, the customer service rep said that he was NOT authorized to initiate a cancellation and that I would have to wait for a manager. So, I waited 20 minutes for a manager. The customer service rep came back on and said that he couldn't find a manager. He then said that he was informed that I couldn't cancel right away, and that I would have to wait until the end of the billing cycle and that only after that they would let me return the internet box. I explained that I would be traveling out of the country by then and that I needed to cancel sooner than next month. He said that it would cost $300 to process the cancellation sooner than next month. I told him that this was not acceptable and that I needed to talk with a manager. He put me on hold. After 30 minutes he came back and said he was still waiting for a supervisor. Before I could respond, he put me on hold again. Eventually a manager came on the line. He made it a point to tell me that he had been pulled out of a meeting in order to talk with me, and asked what I wanted. I explained that I needed to cancel sooner than next month because I would be traveling. He went away for 10 minutes, came back and announced that because of these travel circumstances I could cancel now. We initiated the cancellation process. This process was agonizingly boring and slow. Throughout the 45 minute cancellation process he kept giving me tiny updates on where we were in the long chain of events that would eventually lead to a cancellation. He also kept saying “thank you for staying on the line” and he kept telling me that he was documenting everything that was happening. Finally, at last, he announced with great triumph that the service had been cancelled! At last, it was done.

❌👎❌👎❌👎❌👎❌👎 wish I could give them -1,000,000 stars . T-Mobile’s Customer Support is absolutely horrific horrendous, horrifying With a CEO that does not do one thing about it. The only thing this company cares about is PROFIT and that’s it. You’re not a Customer, you’re a business opportunity for this company to make money off of you .This company is all about business and PROFIT the CEO makes millions and millions and millions of dollars but it’s not enough. He needs a few more million. They are the biggest hypocrites I have ever seen in my life. They want to hear your input, but the second you give them the truthful input They attack you. And bully you And then they hang up on you. And abuse, you and attack you and blame you for everything that’s wrong in their company. They are the biggest hypocritical company I have ever seen in my entire life .Their Customer Support is RUDE ,IGNORANT , And totally DISRESPECTFUL and Totally incompetent they Hang up on you all the time disconnect calls on you all the time. Never call you back. Lie non-Stop. You catch them in lie after lie after lie it’s funny everything I’m saying other people have said the exact same things that I am saying on Trust pilot and the CEO does nothing about it. All he does is protect his incompetent lying staff members that constantly screw up and constantly abuse their customers T-Mobile is like a gang of bullies that sticks up for each other cover up all their lies .They lie for each other, they deceive for each other fabricated stories that never remotely ever happened. They’re just like a corrupted police forces out there .They’re a gang of bullies that get away with murder , that lie for each other. constantly Make up stories, that never ever remotely ever happened. That’s what T-Mobile is .And on top of that they’re the biggest hypocrites I have ever seen in my life. They want custom input, but then when you give them customer input.Then they will start attacking the Customer ,and abusing there customers all the time and then they have a CEO that covers up for them 24/7 and protects them. They are a gang of bullies. They’re just like the corrupted police departments out there .And the Democratic Party ,both of them lie nonstop, fabricate stories that never remotely happened .cover up all their dirty deeds plant evidence that was never there. That’s what T-Mobile IS they are a gang of abusive bullies, they blame their customers nonstop for all their screw ups, and take zero responsibilities for all of their screw ups in their company don’t you know? It’s the Customer‘s fault when things don’t go right in T-Mobile . Then they take there aggravation out on their customers and abuse there customer blame the customers for everything . They say that they care about their customers really, a company that cares about their customers does something for their customers .Does not abuse them ,and bully them doesn’t hang up on them. Doesn’t lie about everything to cover up, their screw up business practices, that’s a company that cares about their customers abuse their customers This company blames there customers and takes zero responsibilities for their screw ups. but don’t you know they care about youthey talk out of two sides of their mouth and then lie nonstop. You catch them in lies after lie after lie after lie . That’s a company that cares about their customers how Laughable is that? What a joke also I have a iPhone and AppleCustomer Support is like day and night comparison to T-Mobile. Not even close. T-Mobile is absolutely horrific lies nonstop totally incompetent staff has no idea what they’re doing but how dare you say that they’re incompetent they will crucify you bully you and attack you. That’s the way T-Mobile handles their problems How dare you tell the truth about their staff? They will abuse you and bully you and lie about everything and blame their customers.Apple Support is like A+ T-Mobile Support is a F- minus total but don’t ever tell them that they will just attack you because they take zero responsibilities for what goes on in their companies. Another comical thing with T-Mobile here we’re on Trust pilot putting reviews about their company and they don’t respond to nothing. That’s how much they care about their customers. They don’t even have the common courtesy in decency to respond to People‘s Complaints but that’s a good company. Don’t you know that’s a company to take responsibility? What a joke.

I'm sorry but I had the worst experience and not only did they blame it all on my locked phone, they couldn't even refund me the measley 41 dollars in additional funds I had to spend just to get my transfer pin to get phone service back!

It's such a long story but I tried to switch from Verizon to T-Mobile trying to save money. The moment I switched, I had no phone service at all so I quickly called T-Mobile customer service who said there is no associated email and my NEWLY made personal pin number was wrong - even though I use the same pin for everything! They insisted it is my error and that I need to bring ID to one of their physical offices. Definitely a hassle anyway but at this time where I live was the hugest freeze and snowstorm. So I was without phone service for 4 days in subzero blizzard weather. My anxiety was so high because of this and these people didn't care.

Still freezing out I finally went to one of their stores and was immediately told they cannot give me a transfer pin because I have prepaid service. What service? I had none. Anyway they said the only way to get a transfer pin was to buy another phone from them and start a post paid service. They couldn't even locate me as an internet customer - and obviously cellular customer, so they made me do it in my husband's name and sign him up for service too.

I contacted the FCC about this and I see they did finally take measures to allow people to show identity without having to travel in horrible weather, or for people with disabilities like me too.

You would think this was the end of the story but someone from T-Mobile finally contacted me and was so condescending saying that it was basically my phone's fault for being carrier locked. But they failed to understand the true problem (their inability to give adequate service for safety reasons and accommodating extenuating circumstances), swept it under the rug and promised a full refund which was actually something any agent could have done for me by their own rules for deciding to return a phone - which I did but only got 19.94 out of 41 I should have received.

When they called me to follow up I told them that and they said I'm wrong again! And to check with my bank. I hung up on this person because I felt no matter what I said they twisted it and they can keep their 20 dollars. They recently wrote me another condescending follow up email which reminded me how truly horrible this experience was. They should have not only given me a full refund - as promised but compensation for the literal hell I went through both mentally and physically! I don't understand how they can do these things to people. Zero stars. Needless to say I've also cancelled Internet service with them because I want nothing to do with this company ever again.

Bad bad bad
They don't care about you
You can wait hours on the phone with them

Absolutely HORRIBLE customer service. I have called and spoken with them multiple times as well as driven an hour to a T-Mobile store to try to get a problem resolved that they caused. I received an email on 01/14 after canceling my internet service that I needed to either mail the router back or drop it off at a store within 45 days. I dropped it off at a store on 02/13 and 2 months later received a call that I owed them for a “non return equipment fee”. They credited my $440 fee but refused to credit the remaining $35 to cover the taxes that were charged for a non return equipment fee that should’ve never been issued. After being thrown back and forth between the stores and customer service and being told several contradictions, they were absolutely no help at all. Guess I’m just another customer that got screwed by T-Mobile. Will never get service through them again.

T-Mobile is straight garbage. The representatives mislead you and get you to sign or get the phone. And then when you try to cancel the service they charge, you restocking fees, hundreds of dollars in restocking fees, and then they even charge you after you cancel the service T-Mobile is a complete rip-off. They rob you without a gun, and they shouldn't be allowed to do business. Don't think about doing business with t.Mobile

T-Mobile went to cancel my account. They won’t let you cancel your account until the end of the month and then they cancel any promotions or sales that they gave you when you got the phone and the service this is a rotten company. Their customer service is absolutely terrible. I’ve been with this company a long time can’t do it anymore and their big offer is $13. That’s how much they care about their customers.

The customer experience with T-Mobile customer service has gone right down the crapper. After being with them for over 18 years, I finally had enough. They don’t care one bit about retaining their customer base at all. I went to Verizon today and was treated like royalty. T-MOBILE can kiss my ......

T-Mobile made a great first impression with pricing to switch from AT&T—but the experience since then has been frustrating and disappointing.

We ran into multiple issues right out of the gate. AT&T couldn’t unlock my wife’s phone, so we had to go into a T-Mobile store to get a replacement. At the Breaux Bridge location, where they wanted to charged a restocking fee—even though we were told there was a 14-day return window, with no clear mention of any restocking fees. That lack of transparency is unacceptable.

Now, trying to manage our business account has been just as difficult. I need a PIN reset, and instead of resolving it through customer service, I’m being told to go into a store again. That defeats the purpose of having a customer service department if everything has to be handled in person.

At this point, the service feels disorganized and inconsistent—like no one is on the same page.

Very disappointed so far. If someone at T-Mobile is serious about resolving these issues with real solutions (not excuses), I’m open to a conversation.

— Dwayne

Switched from Spectrum to T fiber thinking that would be better. They laid the fiber on the ground January 17 and connected to the house today’s March 18. They still never buried it. They can’t tell me when they’re gonna bury it so I canceled Service switching back to Spectrum.

Worst home internet ever. Genuinely should bankrupt as a company. Everyone has the same review and they are still a thing. Unbelievable.

T-Mobile Murrells Inlet. Will, what a kind, helpful, patient professional employee.He went over and beyond helping me with getting my husband’s phone back up and running … he’s definitely a 10 in my book .

I had Tmobile prepaid plan and I changed over to Xfinity cell because of a package deal. Tmobile started throwing all kinds of charges at me even though you are told you can cancel at anytime. I tried speaking to their so called customer service. They are horrible. Long waits, disconnection, and then telling me they have resolved the issue to find out nothing has happened. Tmobile use to be so good. I WILL NEVER GO BACK TO THEM.

They are posting an internet service for $20/ mo. on their own website. The posting clearly states $55/ mo slashed to $20
So I attempted to select this option but it wouldn’t complete the confirmation. After one hour on the phone with 4 transfers they still would not accept the fact that this was posted on their website.

Internet in particular is a problem. We had great service for about 2 months and now it turns off constantly. Just on its own stops working no particular reason. Requires multiple reboots of the router per day. Service was also advertised at $35 a month, I'm paying closer to 75.

T mobile sucks... I was promised promos and told devices were free and all you have to do was pay the taxes in store then your bill is only 130 but then get a bill for 389. I spent 3.5 hrs on customer support and they supposedly fixed it and now my bill was supposed to be 160 so I agree and pay it and they tell me my bill will adjust once the payment is processed. Next thing you know my lines are suspended cause the bill was never adjusted and they send me a bill of 302 for the next mth with 20 dlr reactivation fees on each line. I was on chat with Kevin H. For over an hour tying to figure this out today and he couldn't explain to me why I owe so much told me to call in 2 days and they can explain it over the phone. I told him I don't have time to keep contacting them over a phone bill he basically told me to pay the money amd ended the chat. I tried to get back on the chat and it was disabled from my T-Mobile account.

T Mobile is robbing us, taking us money. Run

The customer service used to be the best reason for using t-mobile, but recently it's become artificial stupidity and getting a human being to talk to is more and more difficult every day. The artificial stupidity that answers the phone is maddening with its limited responses. I can't stand to listen to it for another second. Since writing this review I have been taken care of and have to give them more stars for making it right. When you get a human to help you, you will be able to get your problems solved, even though you may have to insist on speaking to a person for a couple of days.

I could write volumes about T-Mobile's incompetence and dishonesty that sound so ridiculous that you would think I made them up (if you didn't know I am an honest person). I don't even have the energy to go into details about how my supposed $85/mo turned into $800/mo and they said "just pay it, when the promotions kick in it will be credited back and you won't have a bill for 10 months" but then it was $800 again, etc, and how I watched store managers call Customer Care are argue and scream at each other like they're not even working for the same company. I ended up paying $2,000+ over a few months for my $85/mo 24-month plan that I had to cancel 3 months in and they still locked my business phones, causing me to lose business, even though I had MY OWN PHONES I PAID CASH FOR. They are simply, literally, unbelievable and I have never in my 50+ years found a company I can more confidently say "stay the hell away from" more vehemently than T-Mobile.