Tixr Omdömen 273

Easy to access the help and they were so fast and helpful!!!

Customer service was fast, friendly and straightforward - thanks!

Customer support was awesome! They were able to help me fix a ticketing issue. The response to my email came super quickly, and was addressed very quickly and to my satisfaction

I always am weary of submitting an online form for support, since I've found much more success in talking on the phone to resolve an issue, especially when it comes to a large ticketing service. But the response time from the team at Tixr was so fast I thought I was seeing things! Someone responded in less than 10 minutes and kept in consistent speedy communication until the issue was resolved. To say I'm satisfied is an understatement! Thank you so much to the support team and the individual who assisted me!

I got answers and resolution very quickly!
Service is awesome! Thanks.

Ordered 3 tickets for nascar, never showed me that one of the seats was split by a stairway away from the other 2. No contact info, no customer arrive contact and no way on the app or website to easily just sell them.

Bought tickets for a Matt Rife comedy show in Halifax, using Tixr. In June the show was cancelled, and I requested a refund right away. It's now September, and still no refund. A quick Google search shows that nobody got their refunds. It seems as though Tixr and Great Outdoor Comedy Festival are scams! Avoid, avoid, avoid!

Super fast response time and concise instructions on what to do to solve my problem.

When we couldn’t figure out how to download our tickets, I emailed the support center. The next morning, I opened an email with my tickets in a PDF, Instead of a bunch of text telling me how to access their help center.

Quick response and helpful pointing me in the right direction even though a third-party is responsible for the ticketing issue I'm experiencing.

I was helped promptly and they made it easy to get back into my account and resolve my issue.

Fast response and helpful! Addressed several issues easily

My responder was VERY fast and very kind :)

I had a concert that I bought tickets to but had accidentally typed in the wrong email address when creating an account. After sending an email requesting for help and providing proof of payment, they fixed within a couple of hours. Mind you, I bought those tickets day of the concert so if they had not been so quick I would not have made it to the concert. Very helpful people!

I had to reach out to customer support, and got an almost immediate reply, help, and my issue was fixed within 5 minutes. And the person helping me was so kind

I asked for a refund for a man event that cost me $245 and these people say I can only get a refund if someone dies or some life threatening event or misfortune happens to me?
That’s absurd!
I need my refund back as I cannot attend this event, now they want me to take a picture of an evidence, what evidence? Death?
You guys are thieves!

Quick response and super friendly!

This is the worst experience I have ever had with a ticket booking company - and I have used many. I purchased tickets for a concert in Dillon Colorado months ago. The tickets still haven't arrived and I need to drive 4 hours to this venue. I finally received the email just 5 hours prior to the concert time- the tickets show that they were being transferred to me - not by the company - but by the name of an individual I didn't recognize. When I tried to get assistance with their bot - my questions never got answered. It just kept me in a loop. I still don't have the transferred tickets in my account or wallet. Concert in 4 hours with a 4 hour drive time.

I sent an email during my lunch hour explaining that I couldn’t find my tickets.
By the time I checked for a response - there it was. I consider that record time. Very impressive. This worked out perfectly.
With much appreciation.