I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great b... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was a horrible experience. I paid for tickets that were promised to be delivered "in time for the concert". 24 hours before the concert, the tickets I purchased were suddenly "unavailable," and... Se mer
I want to write this review to Tixr and AnExperiencewith to correct an original review I wrote in haste. I believed I was being scammed as the Mel Gibson event was postponed with such short notice... Se mer
Företaget har svarat
I purchased a ticket for a multi-day festival. Then I got worn out over a long Thanksgiving holiday by family stuff. When I opened my email on Monday there was a reminder that ticket prices would ri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Kontaktuppgifter
Santa Monica Blvd 225, 90401, Santa Monica, USA
- support@tixr.com
- tixr.com
4,0
Bra
273 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fraudulent Tickets Sold
The company prides themselves on selling tickets to events in order to prevent scams, fraud, and overpriced tickets. We were sold tickets to an event- on TIXR- that scanned at the venue gates but ultimately were non-existent. The row present, the seats not real. The event accommodated as best they could after a 45 minute delay and the show already starting. Their were at least three other couples facing similar difficulties- a ticket with an area but no row or seat number, a row but no seat, etc.. After multiple customer service attempts I was told it was not their problem.
8 november 2025
Omdöme utan inbjudan
Svar från Tixr
Hi ED, thanks for your review. We understand how frustrating this experience must have been. To clarify, your tickets were valid and located on the event’s official seat map, which is provided and managed by the event organizer—not Tixr. We weren’t notified that any seats had been removed, so we directed you to the organizer to investigate further. We’re always here to help with any additional platform-related concerns!
Svar från Tixr
Hi Laura, Tixr is the platform used by event organizers to power ticket sales, but all refund decisions—including those for WhiskyX SF—are determined by the organizer, not us. Most events operate with a “no refunds” policy, which is disclosed at checkout. If you believe there was a mistake, our support team is always here to look into it: https://support.tixr.com/kb-tickets/new
Representative was very responsive and…
Representative was very responsive and helpful, clearly understood my issue.
10 november 2025
Omdöme utan inbjudan
Svar från Tixr
Thanks for the great review, Harvey!
The person who helped me was fast and…
The person who helped me was fast and helpful!
They were effective at communicating and resolving my problem.
9 november 2025
Omdöme utan inbjudan
Svar från Tixr
We appreciate you taking the time to leave a review!
I had an issue and customer support…
I had an issue and customer support responded promptly and assisted me with my issue.
9 november 2025
Omdöme utan inbjudan
Svar från Tixr
Glad we could help resolve your issue!
excellent customer care
fast, efficient, helpful and friendly response time.
9 november 2025
Omdöme utan inbjudan
Svar från Tixr
Appreciate the great review, Heidi!
Amazing!!
My experience was amazing and heard back right away! My issue was solved in less than 10 minutes. Thank you so much!! :)
7 november 2025
Omdöme utan inbjudan
Svar från Tixr
Thanks for the 5-star review!
Super Fast
Fast response and everything got handled super quickly.
5 november 2025
Omdöme utan inbjudan
Svar från Tixr
Glad we could help! Thanks for leaving a review!
Great customer service!
We bought tickets for an event and needed to change the date. They let us do it and helped us quickly and efficiently through email.
5 november 2025
Omdöme utan inbjudan
Svar från Tixr
Appreciate this review, Teresa!
Phenomenal
Phenomenal! What could have been disastrous got resolved seemly.
3 november 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you for the great review!
Svar från Tixr
Appreciate you taking the time to leave a review, Luis!
I had some issues with my festival…
I had some issues with my festival tickets. Both were under one name. The service through a phone call was not so good but okay. BUT.. The service through email was perfect. Fast and professional. Very friendly. Thumbs up.
30 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Henrika, we don't provide phone support so we're not sure who you spoke to and what conversation you're referring to. Glad we could resolve your issue via our official support channel (email)!! Thank you for the review.
Quick responses
Quick responses, super clear communication & warm friendly tone!
30 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Appreciate the great review, Nick!
I needed help and received a response…
I needed help and received a response much sooner than anticipated. I also appreciated that it was a person who responded and not a bot. Polite and professional - as a first time TIXR user I was very pleased with my experience and would recommend your team
26 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you for the 5-star review!
GIVE THEM A RAISE NOW
I admittedly gave the support technician too many hoops to jump through due to my careless errors. They were patient and helpful.
24 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Glad we could help you out, and thanks for the great review!!
Accidentally bought the wrong ticket…
Accidentally bought the wrong ticket and reached out to support staff. Tixr staff responded VERY quickly and the process was a smooth transaction. We were able to resolve the matter in a couple hours. Excellent customer service!!
22 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Appreciate you taking the time to leave a review, Elias!
Patience Pays Off.
What made my experience great was Tixr's patience in resolving my issue. They worked with me and the third party and kept me in the loop during the entire process.
17 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you so much for the great review, Laurence!
Outdated platform
20 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Alexey. Tixr is a modern platform, regularly maintained and updated with new features to improve both the fan and event organizer experience. If there’s something specific that felt off or outdated, we’d love to hear more at support@tixr.com.
I liked the timely and helpful response!
19 oktober 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you for the 5-star review!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.