I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great b... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This was a horrible experience. I paid for tickets that were promised to be delivered "in time for the concert". 24 hours before the concert, the tickets I purchased were suddenly "unavailable," and... Se mer
I want to write this review to Tixr and AnExperiencewith to correct an original review I wrote in haste. I believed I was being scammed as the Mel Gibson event was postponed with such short notice... Se mer
Företaget har svarat
I purchased a ticket for a multi-day festival. Then I got worn out over a long Thanksgiving holiday by family stuff. When I opened my email on Monday there was a reminder that ticket prices would ri... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Kontaktuppgifter
Santa Monica Blvd 225, 90401, Santa Monica, USA
- support@tixr.com
- tixr.com
4,0
Bra
273 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very easy to use the app and contact…
Very easy to use the app and contact support. Also very nice representative and fast response!
23 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you for the 5-star review!
Fast and Responsive
I needed a refund and Tixr was super fast and responsive.
23 april 2025
Omdöme utan inbjudan
Svar från Tixr
We appreciate your review!!
Customer support was quick to respond…
Customer support was quick to respond to my request and did so with excellent care. I purchased tickets for the wrong date, and they were able to swap it out for the preferred date.
22 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you so much for the 5-star review!
Using Tixr is a painful experience
Using Tixr is a painful experience. For my most recent concert ticket purchase, I never received an email confirmation from Tixr. When I tried to log into Tixr, I never received a password reset email. Luckily I had a saved password and accessed my account, but I can't share my ticket via email or access it by any means except the obnoxious Tixr wallet. I had to pay $25 in fees for this ticket and it's absolutely not worth it.
UPDATE: Still one star. I can't contact support because I still can't receive Tixr emails. As for "security", a screenshot worked just fine, so what the FAACK is the point of your bullshit proprietary app? Go to work on yourself and make the concert experience better, not worse.
22 april 2025
Omdöme utan inbjudan
Svar från Tixr
Hi there — we’ve reviewed our records and didn’t find any support ticket submitted under your name or email. Our team is always available to help with login or account access issues at https://support.tixr.com/kb-tickets/new, and we can resolve those quickly if you reach out.
Your ticket is securely stored in the Tixr Wallet by design — it’s a fraud-prevention measure that protects fans and ensures tickets are easily accessible to the rightful purchaser. While that may feel limiting, it’s part of how we help keep tickets safe and valid. We also offer fan transfers within Tixr should you need to send the ticket to someone else.
Regarding fees, many are set by the event organizer and vary by event type, location, and policy. All fees are disclosed prior to purchase. We appreciate the feedback and hope your upcoming event is a great one — and don't hesitate to reach out to us directly!
— Tixr Fan Support
It as very fast and efficient service
It as very fast and efficient service, i was pretty happy with service i received
22 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you for the great review!
Amazing and speedy support team
Amazing and speedy support team. I sent an email in to help me with my account and within 10 minutes I received a response and support! Thank you tixr support you are the best!
16 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thanks Elizabeth! So happy our team was able to help!
Bought tickets for wrong date
Bought tickets for wrong date. The event passed and tixr got in contact with me and refunded my ticket.
11 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thanks for the review! It sounds like there was a mix-up with the original purchase, and while the event had already passed, we're glad our team was still able to help resolve things. Don't hesitate to reach out with any future concerns.
-Tixr Fan Support
Tixr support literally saved the day
Tixr support literally saved the day!
We were promised a refund from a festival for very expensive tickets and couldn’t get anyone to respond. After several weeks and attempts, we reached out to Tixr as a last resort.
At first, they let us know the festival had asked to take care of issues directly, and redirected us to them. When we responded and explained the situation more thoroughly, they went out of the way to directly escalate the situation for us. Within a few hours we finally had the response we had been waiting for.
We are SO grateful to the Tixr support rep who did a little bit extra and went out of their way to help.
7 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you so much for the 5-star review! We're happy we were able to help resolve your issue.
Customer Service was fantastic
Customer Service was fantastic. I bought tickets for a friend's birthday, and they helped me change the name on the ticket and provided hard copies so they could go with no issues. Highly recommend.
3 april 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you for the great review and we're happy we could help!
This is a terrible ticketing platform
This is a terrible ticketing platform. They force you to create an account, and input a whole bunch of personal details before they'll let you see the tickets that you've already purchased.
5 april 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Ravi, we appreciate your feedback. Tixr events do typically require account creation to access tickets as a security measure to help protect personal information and prevent ticket fraud. We know it can feel like an extra step, but it helps ensure tickets are only accessible to the rightful purchaser.
Iif you're running into trouble accessing your order, our Fan Support team would be happy to help sort it out: https://support.tixr.com/kb-tickets/new.
- Tixr Fan Support
Unable to pay off payment plan early so that we can sell festival tickets
We purchased tickets for a festival back in October via a payment plan for an event happening in May. Due to unexpected circumstances we cannot go to the festival any more. We would like to resell our tickets but can't do so until the payment plan is complete (completes on the month of the actual event). We aren't even allowed to pay off our tickets early so that we can resell them at an earlier time, which is absolutely stupid. Now our options are to hopefully have someone buy our tickets very last minute or to forfeit our payment plan and essentially donate almost $1000 to an event we'll never see because refunds are out of the option. Absolutely inflexible site rules. I will never use tixr again.
3 april 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Paloma — we appreciate you taking the time to share your feedback. Tickets purchased through a payment plan do need to be fully paid off before they’re accessible, and early payoff isn’t currently supported. We understand that can be frustrating when plans change.
While refunds typically aren’t allowed per the event organizer's policies, you’re welcome to reach out to them directly to see if they’d consider an exception in your case. Thanks again for the input — we’re always looking for ways to improve the experience.
-Tixr Fan Support
This is one of the worst platforms I…
This is one of the worst platforms I have ever used for ticket purchases! Horribly written, you MUST create an account to purchase anything, pop ups sit over the top of items that you want to add to your cart is only one example.
31 mars 2025
Omdöme utan inbjudan
Svar från Tixr
Hi there, we take fan feedback seriously at Tixr and would like to address your concerns. You don’t need to create an account to browse events or ticket options—only to complete a purchase (for most events—some offer guest checkout). Creating an account helps protect your personal info and simplifies ticket access, which is standard across most ticketing platforms.
We also don’t run any pop-up ads or third-party banners on our site. Nothing should block your ability to add items to your cart, so if that happened, it may have been a device or browser-specific issue.
Since no name or event info was provided, we weren’t able to find any support tickets or orders linked to your review. If you're willing to provide us with more information, please do fill out a ticket at https://support.tixr.com/kb-tickets/new so our team can assist.
- Tixr Fan Support
NO CUSTOMER SEVICE
SERVICE IS USELESS UNLESS YOU LIVE IN AMERICA.
I have been emailing the company for days and also trying to get in contact with a customer service representative and I cannot because the customer service line is only for Americans.
I highly recommend that you have a customer service line in the country’s that you are selling event tickets for?
Not happy after spending $$$
11 mars 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Tanisha, Tixr provides timely customer support to fans all over the world, not just in the U.S. We power events globally, our support team is available to all fans, and we provide support in multiple languages to ensure everyone receives the help they need.
Despite your review, we don't have any record of a support ticket filed from you — if you'd like to contact our support team please fill out a ticket at https://support.tixr.com/kb-tickets/new.
- Tixr Fan Support
Ticket Exchange
Purchased tickets to same show but for the wrong date. They helped me resolve my mistake almost immediately. Tickets were exchanged and refunded in less than 24 Hours. Cant thank them enough. A++ Customer Service.
7 mars 2025
Omdöme utan inbjudan
Svar från Tixr
Thank you so much for the great review, John, and glad we could help!
-Tixr Fan Support
Password login is insanely difficult
Password login is insanely difficult. It even connected an unknown facebook account which freaked me out. And it locks you out, forces you to point out bicycles in a photograph of mopeds. The list goes on. I was trying to book another ticket after being logged out. Took over half an hour and still havent figured it out.
20 februari 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Vincent, we're sorry to hear you experienced an inconvenience with your login. However, we don't have any record of a Fan Support ticket/email filed from you, and without more information it's difficult for our team to investigate the problem. If you're willing to provide more information, please file a ticket here and our support team will get back to you ASAP: https://support.tixr.com/kb-tickets/new.
It sounds like you may have created a second Tixr account than the one associated with your email address by logging in via Facebook and purchased tickets. This is something our team can help you with resolving.
Additionally, the short puzzles asking you to identify certain objects in a photograph are in place to protect your information and ensure that only real users (not robots) can access your Tixr account. It’s a security measure to make sure that it’s really you trying to log in if you're doing so multiple times.
Again, please reach out so we can help investigate! Thanks.
- Tixr Fan Support
Tixr has always allowed me to print my…
Tixr has always allowed me to print my tickets for a variety of venues. Last week I purchased tickets for another event and was told I had to get their app and download an e-ticket which I am unable to do. I brought this to their attention and after a little bit of back and forth they were able to provide me with those tickets which is good because it sold out in a couple hours.
14 februari 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Lou, many events we ticket often opt for more secure ticket delivery methods as physical printed tickets risk being lost, stolen, or resold by scalpers — situations we want to avoid! We hope this provides some context and we're glad that our support team was able to remedy your situation. Thank you for being a part of the Tixr community.
- Tixr Fan Support
Absolute garbage company
Absolute garbage company. My wife purchased tickets to see Five Finger Death Punch (playing late on day 2). Well she thought she did, she purchased some sort of 3 day pass that doesnt include that premium show. The 3 day pass we are not even there for the first 2 days due to timing and travel, (which is covered as she bought the insurance and no refund). Now looks like you can only ever request one refund and your out of luck. Very fraudulant scammers. I will be escalating this via other methods based on cost of these tickets.
20 januari 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Brandon, thanks for reaching out. According to our records, you posted this review the same day you reached out to our fan support team, who has since replied to your concern. You purchased Order Protection through our partner Protecht, which means that your tickets are refundable for certain covered scenarios (which may differ between events), but nonrefundable if none of those situations arise. This was what happened in your case, so Protecht denied your refund request.
In general, event organizers set policies around refunds and exchanges — Tixr is simply the software they use to sell tickets, and we're not at liberty to override their policies or Protecht's. We encourage you to reach out to Protecht or the event organizer directly with this concern.
- Tixr Fan Support
My email was shared with venue for spam
I bought a concert ticket for my brother, and I did it using an email alias for them specifically. My email address was sold and I have received spam to that email alias that I never signed up for (or would've opted out of). I would understand getting email from Tixr, but getting crap from third parties I didn't ask for is uncalled for.
Update: I've read through the privacy policy and they claim to not sell email information. It was passed through though to the venue vendor, and they clearly have different rules. I had opted out of email correspondence but clearly that was overlooked. I think my frustration is better aimed at the venue's company than at Tixr. Sorry for my misplaced judgment.
14 januari 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Porter, thank you for reaching out. At Tixr, we take data privacy very seriously and want to assure you that we do not sell customer data, including email addresses, to third parties.
Within the purchase flow of a given event, the event organizer may ask for your consent to send you marketing communications by email; we recommend reviewing your email alias usage to check if you opted in for this, or for unrelated instances where you may have used this alias. Our privacy policy has additional details which may provide more context for you: https://www.tixr.com/privacy
Regardless, we understand your frustration and if you’d like additional help investigating this or have further concerns, please don’t hesitate to reach out to our Fan Support team who can provide more detail: https://support.tixr.com/kb-tickets/new
- Tixr Fan Support
TIXR hosts fake events and allows…
TIXR hosts fake events and allows organizers to create these fake events on their website. So when you purchase tickets through their site and the event turns out to be fake and doesn't exist they will issue no refund leaving the criminals with your money and continuning their schemes on their site.
Update: Is trustpilot the same login as TIXR? Nice try diddy.
6 januari 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Kevin. We take reviews very seriously here at Tixr, and we actually don't have any record of an order from anyone with your name, nor do we have a Fan Support ticket filed from you. If you're able to provide any context, we can look into your situation.
Fan experience is important to us, which is why we promptly discontinue affiliation with any questionable event organizers if concerns are brought to our attention. We apologize for the inconvenience, and will keep an eye out for any details you can provide us with!
-Tixr Fan Support
I had the same experience as the other…
I had the same experience as the other person. I have 5 tickets in my name and can't transfer to my family. I'm sick and don't want to go but I guess I have to
3 januari 2025
Omdöme utan inbjudan
Svar från Tixr
Hi Lori, thanks for providing your feedback. As detailed in our response to a similar review, Tixr does not control name change and transfer policies for tickets — this is set by the individual event organizer. We are simply the software they use to sell tickets, and we can't override the policies they set. Reaching out to the event team directly is best in this scenario.
Additionally, our records don't show a support ticket filed by anyone under your name. If you have further Tixr-related concerns, please don't hesitate to get in contact!
-Tixr Fan Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.