I ordered a sweatsuit for my granddaughters birthday in January her birthday was March 29th I still have not received it she was so disappointed it broke my heart I also have asked for a 100% refund a... Se mer
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Det här tycker kunderna
Ordered my item on the 28 Feb and it has still not arrived. I keep getting stalled by the company and being offered a 20% discount. Why would I buy another item when the first one still hasn’t arriv... Se mer
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This company is trash made an order dec 17 and it’s march 22 I still haven’t received. I’ve sent about 12 emails with the most basic responses. They actually sent one saying they ship and it was a tra... Se mer
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Long shipping times . Almost been a month since I ordered my item and it hasn’t arrived yet. Customer service has been responding to my email's and told me they are working hard to ship my order.
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1,7
Mycket dålig
40 omdömen
Har besvarat 63 % av sina negativa omdömen
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Soft Pink Pre-Order
I made my order December 26 2025 and I still haven't received it. Even though I ordered a preorder the date that they claim that production will start keeps getting longer and longer with no explanation. As a business and a influencer I find this a scam and very unprofessional.
31 januari 2026
Omdöme utan inbjudan
I ordered from the store expecting it to come on time
I ordered from the store expecting it to be an amazing experience. I saw it online and wanted to support. I placed my order towards the end of December and still haven’t received it. It’s been over a month and my package still isn’t here and I have no clue where it is because they did not provide any tracking information or anything to identify where my packages are when I will be receiving it I’m very disappointed and don’t recommend ordering from here.
20 december 2025
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So I order something btw I am 14 years…
So I order something btw I am 14 years old and I order one of the sets and they never gave me my stuff I had my mom contact them and they played in her face which I don't like never buy for here pls don't
28 januari 2026
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Scam Do Not Use
My son ordered from this company on 12/31/25 and has not received a package. I emailed them at the email they provided and nothing. My son reached out to them on IG and they responded by giving him a tracking number and telling him to contact USPS about his package. We contacted USPS who has no record of the package and cannot track non USPS numbers. DO NOT SPEND YOUR MONEY WITH THEM.
27 januari 2026
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I’m very furious with this experience…
I’m very furious with this experience that I’m having. I bought this set for over a $100 on November 29 and it’s now January 18. I’ve kept on emailing them throughout the process of my order and they’ve kept saying that “I’ll receive tracking information next week” but each week that has passed, still nothing. I WANT A REFUND.
Order number 19445
If I don’t receive a refund within a week I would have no choice but to take matters into my own hands
18 januari 2026
Omdöme utan inbjudan
Longest time ever!
This experience was extremely disappointing. I placed an order and never received the package, despite waiting far longer than reasonable. The lack of resolution and accountability has been frustrating. I expected much better from this company.
25 december 2025
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Buyer beware
Buyer beware. DO NOT purchase from this online retailer. This is not reputable business. I have escalated my complaint about my purchasing experience.
10 december 2025
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Seriously scam
Quite unfortunate. Didn’t show up I ordered a set for more than 100$. Ordered nov 30 it says it arrived but it didn’t
16 december 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi — thank you for sharing your order number.
We’ve checked your order and can confirm it is shipping internationally to Canada. According to the carrier, the package has arrived in Canada and is currently being processed for final delivery.
International shipments can take additional time at this stage due to customs and local carrier handling. The order has not been marked as lost.
If you have any questions or need assistance, please reach out to us at support@timeloopvisionz.com
and we’ll be happy to help.
Ridiculous wait time and horrible customer service!
My son ordered a hoodie with his Apple Pay, mid October and since early November has messaged several times and gets the same automated (crap) response that it’s too late for a refund and absolutely no information on processing, shipping, etc. He keeps being told “it’s a pre order it takes more time”… that was (maybe) an acceptable response the first few weeks but two months later - absolutely unacceptable. A pre-order implies there will be some date provided on when said pre-orders will be processed. And to deny a refund based on date of order (two month ago) that has not been shipped - nope!
I will be escalating this; I’m not letting it go. This company needs a lesson in customer service and is about to get blown up on social media (not in the good way). Do not order from them!
14 oktober 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi — we’re sorry to hear about your frustration and appreciate you taking the time to share your concerns.
We’d like to clarify that this item was purchased as a pre-order, with estimated shipping timelines clearly communicated at the time of purchase, along with our cancellation and refund policy prior to processing.
This order was processed in line with the stated pre-order schedule and has since moved forward accordingly. While we understand delays can feel frustrating, pre-orders do require additional production and fulfillment time, which is why timelines are provided in advance.
If you’d like us to review the order directly or assist further, please contact us at support@timeloopvisionz.com
with the order number and we’ll be happy to help.
DO not recommend
Very disappointed - ordered Nov 20th figured lots of time for Christmas arrival, no updates no shipping info - nothing. When following up told they cannot cancel or refund, store credit only --- if the one thing I ordered doesn't show up, why would I ever order anything else? too bad because my son gave me a list of a few other items to order -- but absolutely not. It is unacceptable to take an order, not deliver it and then refuse a refund. I will be escalating further. Absolutely unacceptable - do not recommend ordering from this "company" .... seems like a scam to me.
EDIT -- package arrived today, thankfully before Christmas - that said, I am still questioning the refund policy, if something doesn't arrive you shouldn't be stuck with a store credit.
14 december 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi — thank you for the update, and we’re glad to hear the package arrived before Christmas.
We understand your concerns regarding the wait time and our refund policy, and we appreciate you sharing that feedback. Order timelines and eligibility for refunds or store credit can vary depending on the item and order status at the time of processing.
We always aim to be transparent and helpful, and now that the order has arrived, we’d love to hear what you and your son think of the product. If it met your expectations, we’d really appreciate you considering an update to your review to reflect the full experience.
I WILL NEVER order from here again
I WILL NEVER order from here again. I wish that I could give a -5 stats. I bought 2 sets for my sons for Christmas. I ordered Nov 15 thinking that I would receive the items in a timely fashion and beat the Christmas rush. But from what I'm seeing on here. That wouldn't even matter. This is not how you run a company. And even when i contacted them they keep giving me excuses and telling me that I can't get a refund. They don't communicate delays and their shipping policy is bull. If my items don't come before Christmas then I will have to escalate this. I'm not a teenager like the customers they have, I'm a very grown adult and I know other ways to get a refund of I don't get my items within the next few days. It will be a disappointment for my kids but I don't like playing these games. And it's sad because I was thinking of ordering more, but not with this unprofessional manner in which they are handling their business. Their shipping process should have been adjusted for the holiday rush. Get it together or just shut it all down and work through your issues. A lot of people in here are spending a lot of money during a recession and this inconvenience is inappropriate.
15 november 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi — we’re sorry to hear how frustrated this experience has been and understand how important holiday orders are, especially when purchasing for your children.
We do want to clarify that all order timelines, including shipping expectations and refund eligibility, are provided at checkout. While we understand delays can be disappointing, orders are processed according to those disclosed terms, and our team does respond to all inquiries with the most accurate information available at the time.
We appreciate your feedback regarding communication and holiday expectations, and we take comments like this seriously as we continue improving our processes during high-volume periods. If you’d like us to review the status of your specific order or assist further, we’re happy to do so directly via support@timeloopvisionz.com.
Very disappointed I ordered this in…
Very disappointed I ordered this in time for Christmas and still not received item.
15 december 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hey, what’s your order number we would love to help! We have been experiencing a slight delay due to holiday season with shipping packing extra, but we’re here to help!
SCAM SITE DO NOT ORDER
SCAM SITE DO NOT ORDER! I would rate them a zero but that is not an option. I placed my order 11/29/2025 and was shown 3-5 day delivery but those days have passed and nothing. I have sent several emails and received nothing but an apologize. I requested them to cancel the order and the email that I received stated that you have 1 hour after you place your order to cancel it. Looking at the policy is does not state that. This is nothing but a SCAM site and I suggest everyone to stay away.
12 december 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hey Callis,
We’re truly sorry for the frustration this experience has caused and we understand how concerning delays can be.
We want to assure you that we are not a scam company and that all orders are being fulfilled. Due to an unexpected surge in orders, some shipments have taken longer than our usual 3–5 business day processing time. We acknowledge that this delay was not communicated as clearly as it should have been, and we sincerely apologize for that.
Our support team has been responding to all inquiries, and any messages you received were intended to keep you informed while your order was being prepared for shipment. Regarding cancellations, once an order has entered processing, we are unable to cancel it — however, this does not affect your right to receive your order or request a return once it arrives.
We would really appreciate the opportunity to make this right. Please reach out to us directly at Info@timeloopvisonz.store with your order number so we can provide you with an immediate update.
Thank you for your patience and for giving us the chance to resolve this.
You pay for shipping and wont get any…
You pay for shipping and wont get any tracking number. You have no idea if you'll get your product. Ut has been 2 weeks but no response. No idea where the product is or is it being processed.
28 november 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi Lam Mo,
We’re sorry for the confusion and frustration this has caused — we completely understand how important tracking updates are, especially for international shipments.
We can confirm that your order has already been shipped and that a tracking number was provided. For Canadian orders, tracking updates may not always appear immediately through standard carrier links. However, your tracking number can be followed in real time at Track123, which supports international shipments and provides the most accurate updates.
Please note that international deliveries can take slightly longer due to customs processing, which is outside of our control, but this does not affect delivery — your package is actively in transit.
If you still need help locating your tracking details or would like us to resend them, please contact us directly at info@timeloopvisionz.store and we’ll be happy to assist you right away.
Thank you for your patience, and we appreciate the opportunity to clarify this.
N’achetez pas!!
Ils m’ont envoyer l’article au bout d’un mois avec la mauvaise taille! j’avais demander du S ils m’ont donner du XL alors qu’ils m’avaient confirmer en mail qu’ils me donneraient du S!!! j’ai payer 100€ pour qu’en plus ils n’acceptent pas les retours alors que c’est marqué qu’ils acceptent sur le site! Une fois que vous recevrez l’article ils vont vous ignorez ! N’achetez jamais sur ce site!
21 november 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Bonjour Ilona,
Nous sommes sincèrement désolés pour cette expérience et comprenons parfaitement votre déception, en particulier concernant la taille reçue.
Nous tenons à nous excuser pour l’erreur de préparation : il est clair que la taille envoyée ne correspond pas à celle que vous aviez commandée ni à celle confirmée par e-mail, et cela n’est pas conforme à nos standards. Nous reconnaissons pleinement cette erreur.
Contrairement à ce que vous indiquez, nous n’ignorons pas nos clients et nous acceptons les retours dans les cas d’erreur de notre part, comme celui-ci. Il est possible qu’il y ait eu un malentendu ou un souci de communication, et nous en sommes désolés.
Nous souhaitons vraiment corriger la situation. Merci de nous recontacter directement à info@timeloopvisionz.store en rappelant votre numéro de commande afin que nous puissions vous proposer une solution (échange ou autre option appropriée).
Merci de nous donner l’opportunité de régler ce problème.
Waiting over 15 days for shipment of my in stock items!!!!!
I placed an order for an in stock item on November 2nd, the website and advertising said there was a sale and if you chose an in stock item the order would be processed and shipped SAME DAY. It is now November 19th and my order has still not shipped, they will not refund me even though they still have my $200 order in their posession. They say they don't do refusnds per their policy but when I refer to the policy that states same day processing and shipping they just apologize and say it will be sent soon. I am starting to think this is a huge scam and I will never get my $200 suit ordered for my son for Christmas since they are also refusin a refund they clearly are scamming somewhere. Every time they respond to me which there is no phone number they apologize say they are making it righr, not sure how as I don't want a discount code as they have lost my trust entirely and they say they are checking for qualify and they are so overwhelmed and they want to make sure I get the best product possible. Well ordered a grey jogging suit they should all be the same, they are already severly overpriced and they can't even ship them within 3 weeks of the order much less a day. HUGE scam, reporting to my bank as well as online ahywhere I see them advertised, BBB etc.... What a poorly run organization I should have known better and read the reviews before purchasing but my son begged for Christams and I wanted to get it while their scam sale was still on which by the way has never ended as they say it will on their site.
19 november 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi Natasha,
We’re truly sorry for the frustration this delay has caused, especially since the order was intended as a Christmas gift for your son. We completely understand how disappointing this situation feels, and we want to address your concerns clearly.
First, we want to assure you that we are not a scam company and that your order is not lost. Due to an unexpectedly high volume of orders during our promotion, some “in-stock” items experienced processing delays that exceeded our normal same-day shipping goal. We acknowledge that this fell short of what was advertised, and we sincerely apologize for the inconvenience and miscommunication.
Regarding refunds: once an order has entered processing, our policy does not allow for immediate cancellation. That said, this does not mean we are withholding your order or your funds improperly — your item is actively being prepared and will be shipped. We understand that repeated apologies without a clear resolution are frustrating, and we take responsibility for that.
Our intention has never been to offer discount codes in place of resolving issues, but rather to ensure every customer receives the correct product at the quality we stand behind. That said, we recognize that trust is earned through action, not words.
We would like to resolve this properly for you. Please contact us directly at info@timeloopvisionz.store with your order number so we can provide a definitive update on shipment and next steps.
Thank you for your patience, and for giving us the opportunity to make this right.
— Timeloop Visionz Support Team
I ordered on August 18, 2025
I ordered on August 18, 2025 and today is November 12,2025. I spent almost 500$ never again. Getting the run around saying it was delivered but sent back to them. Then saying they are so sorry for the delay and they are working on my order. Now saying they dont do refunds. Ok they messed with the wrong customer. DONT TRUST THEM
12 november 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi T Harp,
We’re sorry for the frustration this order caused at the time and understand why the extended delay led to a loss of trust.
For clarity, this review refers to an older order that was ultimately completed and delivered after a carrier return caused unexpected delays. While this does not excuse the experience, we acknowledge that the situation took longer than acceptable and that our communication should have been clearer throughout the process.
Since then, we have made improvements to our fulfillment and tracking procedures to prevent similar delays moving forward.
We appreciate the opportunity to clarify this for transparency and apologize again for the inconvenience you experienced.
Dont trust this company
Dont trust this company. My daughter spent 158.00 and they never sent the product. For six months they gave her excuses about her order being shipped or address incomplete which was a lie. They gave her money back after I got involved and got in they ass. Dont ever play in my daughter face.
23 oktober 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi,
We’re sorry for the frustration this situation caused and understand why this experience led to such strong feelings.
For transparency, this order was placed on October 28th and experienced repeated delivery issues due to address verification problems, which unfortunately delayed shipment. Once the matter was escalated, a full refund was issued, which we can confirm has been completed.
While we regret the delay and the inconvenience this caused, we want to clarify that we did not retain the funds and worked to resolve the issue once it was brought to our attention. We apologize for the poor experience and acknowledge that our communication should have been clearer and more timely.
Thank you for allowing us to address this and bring closure to the situation.
Almost been a month since I ordered and…
Long shipping times . Almost been a month since I ordered my item and it hasn’t arrived yet. Customer service has been responding to my email's and told me they are working hard to ship my order.
24 oktober 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi,
Thank you for your honest feedback and for acknowledging our customer service responses.
We sincerely apologize for the longer-than-expected shipping time. Due to a recent increase in order volume, some shipments have taken longer than usual to process. That said, your order is actively being worked on, and we’re committed to getting it shipped as quickly as possible.
We truly appreciate your patience and understanding, and we’re grateful for the opportunity to improve.
Hoodie bought on July 14th….
My son bought a hoodie from them on July 14th and we still haven’t received it. For some reason it’s on the way to Georgia and we live in California. So bad!!
14 juli 2025
Omdöme utan inbjudan
Svar från Timeloopvisionz
Hi,
We’re sorry for the delay and frustration this order caused at the time.
This review relates to an older order that experienced a carrier routing issue, which temporarily sent the package in the wrong direction and extended the delivery time. While this was not the experience we aim to provide, the issue was resolved and the order was ultimately completed.
We appreciate your patience and apologize again for the inconvenience caused.
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