Ordered 3 pigs - no confirmation sent monies taken Left 3 days contacted customer service bot - useless no order found Asked for a human who found order in seconds Dispatch next day arriva... Se mer
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Ordered on a Monday lunch break delivered by breakfast Wednesday! It wasnât something Iâd seen before so I was sceptical but I was given updates from Royal Mail along the way. Canât fault the company... Se mer
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Great christening present đ I have had three now and my four year old granddaughter loves putting her money in and learning how to save and you can open up the bottom so no smashing the pig to get th... Se mer
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After ordering a tilly pig for a birthday present, I found the pig had a few surface cracks. On contacting tilly pig, I was contacted back by Kat. I sent photos and the information she had asked for.... Se mer
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Företagsinformation
Skrivet av företaget
Tilly Pig is your go-to for fun, personalised piggy banks and childrenâs educational products. We believe that learning to save should be a joyful experience, and our adorable collection of piggy banks (aka "money boxes") is designed to spark a lifelong interest in money management. We are passionate about helping kids learn to save, one coin at a time. Our Mission and Products We create handcrafted, ceramic piggy banks that are as unique as the children who own them. Each money bank can be a custom gift with a personalised name and message, making it the perfect gift for milestones like a christening, birthday, or baby shower. Beyond just a place to store cash, our Tilly Pig collection acts as a tangible tool for parents and grandparents who want to teach their little ones about financial literacy for kids. By giving children a special place for their pocket money, you can help them visualise their savings grow, making the process both rewarding and fun. Teaching and Giving Our products are specifically designed for kids to make saving an engaging and exciting activity. We help you give a gift that truly matters, providing a foundation for a healthy financial future. Whether you're a parent looking for a way to get your child interested in money management or a relative searching for a memorable newborn gift, Tilly Pig has a saving solution for every young person. Join our community and discover how our cute piggy banks can empower the next generation of savers. Visited www.tillypig.com today to discover our imited edition piggy banks that help you raise responsible little savers.
Discover Tilly Pig!
Skrivet av företaget
- Tilly Pig is your go-to for fun, personalised piggy banks and childrenâs educational products. We believe that learning to save should be a joyful experience, and our adorable collection is designed to spark a lifelong interest in money management. We are passionate about helping kids learn to save, one coin at a time.
Our Promise
Easy Returns
We really hope you love everything in your order âbut if somethingâs not quite right, weâre here to make things easy. The return process depends on where youâre located. Returns from the UK: Returns are free when you use our Royal Mail Tracked Returns service; You have 28 days from dispatch to return your item. Returns from outside the UK: You have 40 days from dispatch to return your item
Kontaktuppgifter
PO Box 9438, BH15 9HR, Storbritannien
- support@tillypig.com
- tillypig.com
Discover amazing gifts today
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Awful service with no product and no money back.
I placed a order for a tilly pig and it never said it was out of stock and I paid for express delivery. So 10 days later I still don't have my parcel or my money back.
Trying to get any help with the customer service team is impossible. I will keep trying but I would warn anyone not to use this company cos the products don't come and the customer service is beyond rubbish.
20 december 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Kerry,
We're sorry to hear about your experience. However, I would like to clarify that our website is directly linked to the stock available, and any backorder information is clearly displayed in red writing. It seems that this may have been missed during your order process.
I can see that your order has now been delivered, and we hope this resolves the issue. If you require further assistance or have any questions, please feel free to contact us, and we'll be happy to help. Thank you for your understanding.
Kind regards,
Tilly Pig
Not as advertised
Not as advertised. I sent several emails to customer service and never got any reply back. This company has no integrity and clearly donât care about their customers. Had planned on ordering more for the rest of my nieces and nephews but wonât be a returning customer. Very disappointed and upset.
UPDATE: Youâre reply is a joke. You replied to my email 3WEEKS LATER. Thatâs terrible customer service. You replied on Christmas Eve asking for photos of packaging that I no longer had seeing as how it was a present that was wrapped under the tree. How ridiculous! You did nothing to make YOUR wrong right. Instead you just try to blame the customer when you could just send the missing items in the mail and be done with it. You never intended on making it right. You just prove your lack of morals and integrity as a company and as a group of people.
2 december 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Thank you for taking the time to share your feedback. Weâre sorry to hear about your disappointment and would like to address your concerns.
After reviewing your case, we can see that we did respond to your emails. As we mentioned in our correspondence, the missing stickers you referred to were located inside the box. We kindly requested photos to assist further, but you informed us that the box and packaging had already been disposed of. Without the box or photos, we could not verify the issue further.
We strive to provide excellent service and are always looking for ways to improve. If thereâs anything else we can assist you with, please donât hesitate to reach out again.
Lack of stock not clear from website
I ordered a pig for a very special present. I expected my pig to be delivered within 5 days.
I received no email, no notification and no pig.
I received no reply to my enquiry email.
I finally got some answers via WhatsApp.
Apparently the pig was on back order. At no point was this clear whatsoever during the order process, had it been I would have ordered from somewhere else.
I was then informed that the pig would definitely be back in stock in a couple of
days, accompanied by an unnecessary
rude exclamation mark.
Several more messages requesting an update were not replied to.
Finally after 17 days I was informed there was an issue with back orders and received a refund.
1. Make it clear on your website if a product is out of stock
2. Sent an acknowledgement email on receipt of order
3. Don't use exclamation marks when replying to a genuine, fair, customer question
4. Aim to reply to emails within 48hrs
5. Don't make the customer feel like they are at fault.
29 oktober 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Louise,
Thank you for your feedback, and we apologise for any frustration caused by your recent experience.
Our website provides live stock updates linked directly to our warehouse, so out-of-stock items should be clearly marked. We appreciate your input and will review how we can make this clearer.
We are sorry if any responses felt delayed or unhelpful. Our goal is to respond within 48 hours, and we are reinforcing this commitment with our team. After reviewing your message thread, we found our responses to be polite, but we regret if any tone was misinterpreted.
Your experience matters to us, and we are committed to improving. Please reach out if you need further assistance.
Best regards,
The Tilly Pig Team đ·â€ïž
Lovely lovely Tilly Pig
Lovely lovely Tilly Pig for my granddaughters first birthday, thank you. Slight issue which Kat sorted instantly. Great customer service and I wish the company every success.
30 april 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Liz,
Thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team đ·â€ïž
Alles perfekt
Alles perfekt. Problemlose Bestellung, schnelle Lieferung (ca. eine Woche). Nach den negativen Bewertungen hatte ich schon bedenken, positiv fand ich aber, dass das Unternehmen auf die negativen Bewertungen geantwortet hat. Das Sparschwein war gut verpackt und ist unbeschadet angekommen. Meine Tochter hat sich sehr ĂŒber das Disney Sparschwein gefreut.
13 april 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hallo Stephie,
vielen Dank fĂŒr deine positive Bewertung! Wir sind begeistert zu hören, dass dein Bestellvorgang reibungslos verlief und die Lieferung prompt erfolgte. Wir schĂ€tzen deine Anerkennung unserer BemĂŒhungen, auf Feedback zu reagieren, da wir uns bemĂŒhen, sicherzustellen, dass alle unsere Kunden eine groĂartige Erfahrung machen. Es ist wunderbar zu wissen, dass deine Tochter ihr Disney Sparschwein genieĂt. Danke, dass du uns gewĂ€hlt hast und wir freuen uns darauf, dir wieder zu dienen!
The Tilly Pig Team đ·â€ïž
Great Customer Service via WhatsApp
My order arrived and it was cracked so I contacted the team via WhatsApp, they were quick to respond and have sent out a new piggy bank free of charge!
4 april 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Eleanor, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Excellent service
After ordering a tilly pig for a birthday present, I found the pig had a few surface cracks. On contacting tilly pig, I was contacted back by Kat. I sent photos and the information she had asked for. Within twenty fours hours, a new pig has now arrived, perfect. Excellent customer service, very fast, very friendly, and the pigs are great for adults and children too. Would definitely recommend this company
4 april 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Teresa,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
I ordered a Tilley Pig for my nephewsâŠ
I ordered a Tilley Pig for my nephews birthday on 31st of January. When I gave it to him, we noticed a crack the length of the pig. The company have been in touch since I messaged them and replaced the pig. There was an initial issue with contact which has been resolved. I am happy to say that the problem was dealt with swiftly and in a friendly way. Thank you
Julie Baker
31 januari 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Julie,
I'm truly sorry for the inconvenience caused by the damaged Tilly Pig and the problems you faced when contacting us. Following our phone conversation, I'm pleased to confirm that we've shipped a replacement item today with express shipping. You'll receive a dispatch confirmation shortly.
We appreciate your patience and we're committed to improving our service to prevent such issues in the future.
Thank you for your understanding.
Best regards,
The Tilly Pig Team
I now have three little Tilly Pigs forâŠ
I now have three little Tilly Pigs for my granddaughters.
There was a slight problem with one little piggy. I contacted Tilly Pig and Kat contacted me. I sent Kat the details she needed and she very quickly replied and replaced the little pig by express delivery.
I now have a perfect little pig for my granddaughter, which I will give to her tomorrow.
Thank you Kat and Tilly Pig.
10 februari 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Anne,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Great piggy bank
Great piggy bank, beautiful design. Company was quick and helpful over whatsapp when I had a question.
21 december 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Sarah, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Excellent prompt service we received
Excellent prompt service we received from Kat , definitely recommend
3 januari 2024
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Andrea, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Very disappointed in this company
Very disappointed in this company. I ordered a joker tilly pig back in July on pre-order. I finally received it at the end of September.
This was a Xmas gift for my friends son who loves the joker. Upon opening on Xmas day she informed me that the tilly pig had crack lines in the porcelain. The tilly pig was fully intact and not broken in any way shape or form. I took pictures and informed tilly pig they refused me to return and replace with a new one even though it was nothing to do with transit or how it had been handled. Purely bad craftsmanship and problems with the porcelain. Would never order again. So disappointed and very expensive piggy bank
29 december 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Bettina,
I truly understand how disappointing it can be when things don't go as expected, and I want to thank you for bringing your concerns to our attention. It's really important for us to hear about your experiences.
I've taken a look into your situation, and it seems that the product was received back in September, with the issue being reported in December. I completely get how frustrating this timing can be. Unfortunately, this does fall outside our 28-day return policy window. This policy helps us ensure that all our products meet the high standards our customers expect, but it also means we have to be really careful about handling returns and exchanges that fall outside this period. It's a tricky balance to maintain, as we always aim to be fair and supportive to all our customers.
Please know that we are absolutely committed to quality control and we're always on the lookout for ways to make our products even better. Your feedback is invaluable in this process, and I can assure you that we take it very seriously.
I'm genuinely sorry for any inconvenience this situation may have caused you, and I understand how disappointing it must be.
Best regards,
The Tilly Pig Team
Delayed delivery - piggy
Kat has been very helpful with regards to my delayed piggy. She even had it shipped next day delivery so my granddaughter had it time for her birthday. Thank you! âșïž
14 december 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Samantha,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
What a lovely company this is
What a lovely company this is. I dealt with their customer service team (Kat) on a issue which wasnât their responsibility but they did every thing they could to help me. Their response was quick and efficient with a good delivery service. Plus I have a Tilly piggy bank and itâs lovely, great quality and a really cute gift. Thank you Tilly Pig đ· especially Kat
29 november 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Helen,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Damaged piggy
My Tilly pig came damaged I contacted a lovely lady named kat through their WhatsApp and with a few hours a new on has been ordered for me free of charge! Lovely customer care
29 november 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Shakira, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Absolutely delighted with my purchase
Absolutely delighted with my purchase. Pooh Hundred Acre Wood pig. Excellent quality and very fast delivery. Brilliant service, thank you.
10 november 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Sian, thank you for taking the time to leave us a review!
We're thrilled to hear that you love our product and that your order arrived swiftly!
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Issue resolved
Initially I was quite unhappy as both piggy banks I had ordered cam cracked, I spoke to Kat through the WhatsApp app and she rectified the problem right away by simply sending me out free replacements. (Yet to recieve but have recieved confirmation email.)Brilliant service will recommend to friends and family.
9 november 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Amy, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Beautiful product, great service.
I stumbled across this fantastic site by chance. The perfect gift for my new nephew. I ordered a Peter Rabbit piggy bank and he is fantastic. Unfortunately there was a small chip on his nose. I contacted the team via WhatsApp and received a reply from Kat straight away. Without hesitation she organised delivery of a brand new pig. The chip was just one of those things but the fact that it was dealt with swiftly and in a stress free manner has really impressed me. I will 100% order again. The pigs are beautifully made, definitely something that should be kept and passed down through the generations. If you are thinking about buying, just do it. Thanks Tilly Pig and a big thanks to Kat for your great customer service. One very happy customer.
9 november 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Amy, thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
The Snowman Tilly Pig is perfect for myâŠ
The Snowman Tilly Pig is perfect for my 3 year old son, delivery was super-fast and the packaging is lovely.
23 oktober 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi HaT, thank you for taking the time to leave us a review!
We're thrilled to hear that you love our packaging and that your order arrived swiftly!
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
TillyPig rep Kat
Contacted TillyPig and dealt with by a wonderful customer service rep called Kat
Helped me with every question I had
6 oktober 2023
Omdöme utan inbjudan
Svar frÄn Tilly Pig
Hi Danny, thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
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