Tilia Homes Omdömen 

We complete on our lovely new house in a few days and are very happy with it. Our experience with Tilia Homes has been very positive. Ellie has been wonderful, so helpful with our many additions and queries and has sorted out everything that we wanted. I would definitely recommend Tilia Homes and Ellie is a star!

We had a very good experience with this developer. They were kind, helpful, and answered all our questions quickly. The houses they build look great and are made with good quality. Even though we didn’t buy the house in the end, we really appreciated their time and support. We would recommend them to others.

Our handy man Mike went above and beyond to help us in our home. He is the only handy man that we want to come and help us because he actually comes and does a good job. He does it properly first time and has been fixing the issues that were caused in the first place. We’ve only live in our new build a year and it’s already got issues due to not being built properly. Finally getting somewhere now we have Rachel and Tracey managing the situation

Landimore Park. Firstly, the sales people were very supportive and good at their job, thanks Alex and Lesley Ann.
Then Rob the site manager is a real gent who has taken up the snaggings to ensure they are resolved. I never had the expectation that the house would be perfect and though you feel a bit deflated when you see the list you should expect a response and that is what I have received.
I have been promised some help with bits of work like curtains and lavatory fittings etc., but I am keen to get the snags out of the way rather than get in fellow's space. Rob put in Robert Skibinski to do the snags and he is doing a great job. I find it is not hard to feel emotive about things but these are real people and they are very helpful. Thanks.

I love my Tilia home and it would be even better if it was built correctly and the required works were undertaken to get it right.
We’re 4 years in with a house with damp and moss growing out the external brickwork. NHBC are involved now but Tilia still cannot turn up to arranged appointments in person or even phone calls. Not even a response to my emails!!
Poor communication to say the least.
They also ‘ don’t do reimbursement’ for when I’ve taken time off from work ( self employed ) for them to not turn up, 5 times.

Stewart Sellers. On time, and sorted out all the problems in my bathroom. I can now enjoy a shower with out soaking the walls and bathroom floor. Very nice gentleman who went above and beyond my expectations

I am genuinely surprised by the way Tilia has handled an issue that any customer might reasonably expect support with. Based on my personal experience, as well as insights gathered from reading other customer reviews, it appears that Tilia demonstrates limited regard for customer concerns.

This was my first experience with Tilia, and unfortunately, it has been deeply disappointing in terms of customer service. A representative actively pursued us for information that was relevant to a potential home purchase, and later apologised for proceeding with an offer that had been confirmed both via email and over the phone.

We shared our concerns as feedback with the head office, which subsequently forwarded our query to the regional team. However, we have not received any updates or meaningful communication since. When we followed up, we were told that the matter had been escalated to the Head of Sales, but again, no further response was provided. This has left us questioning whether internal communication is effective or if there is a lack of willingness to follow through on customer concerns.

Given this experience has taken place even before a purchase has been completed, we are now left uncertain—and somewhat apprehensive—about the level of support one could expect after a sale is finalised.

Regrettably, this has been our first and most disappointing experience with a customer service team to date.

We completed in March and we have had next to no snags sorted, the only time we had someone come to do some work he was here for 30 minutes then left.
We had a leak coming through our kitchen and into light fitting and carbon monoxide alarm. We had 0 response from our site manager or the customer service team which meant multiple calls the emergency line. It has been 5 weeks since the leak has been fixed but we are still without a carbon monoxide alarm and water damage both upstairs and down. We have now been told it will be 4 weeks until this is sorted as there is only 1 technician working for the whole of the north!
Tilia seem to lie when when they say they value customer service and are comitted to getting issues sorted. Our completion date was moved forward 3 months to our inconvenience and we have had next to no support/care in getting our long list of snags sorted; they seemed to have absolutely rushed everything at the expense of the customer.

Rafal Buzuk came to do my ceiling in Kettering and did an amazing job. He even fixed the problem with my door sticking and I’m very happy with his service.
He was very friendly, polite and respectful nothing was to much trouble :)

Thankyou :)

I'm absolutely thrilled with the work done by Robert and Mark from Tilia Home! They recently replaced my doors at 21 Dartmoor Close, Paddock, Stoke-on-Trent, and the transformation is incredible. Their professionalism, attention to detail, and workmanship are top-notch. The new doors look fantastic and function perfectly.

Highly recommend Robert and Mark - they're true experts in their field!

Awful company, we have spent a lot of money to buy a house from these people and they can’t even answer the customer service phone or emails after trying and trying for months and months, the times I have got through to them on the phone which is barely any they come back and say we will log this and someone will get back to you, do they ever get back to you no! Once you’ve paid for the house that’s all they care about as soon as the sales person did the handover fobbed straight off and then the customer service is absolutely shocking!

From the chaotic completion process, we should have known better. One year into the property, snags take months to resolve but only if you chase. Its almost like they ignore it to see if it will go away.

Purchasing a new build, we were never naive to “snags” and expected some, however the issues we have faced go beyond simple snags and are just a sign of negligent building.

We were promised aftercare and have had nothing of the sort! In fact, between customer service and the site manager, they just string you along, avoid you and are less than honest. They’ve got their money so could care less now.

A complaint raised in September 2024 has still not been dealt, very clearly not in line with their own complaints policy yet no acknowledgement.

Moved into my home all great, then before Easter I get one day notice that they are digging up my drive to sort the drains out for the next phase of building. 9 weeks later my drive is still part of the building site and I have no access to it! Tilia have no care, they cannot give me any answers as to when it will be fixed or deal the issues I have presented to them!
The contractors are not interested and do as they wish damaging fences and gardens with their heavy duty machinery, they don’t even acknowledge weekend working rules and have stone cutters, excavators and diggers running in a residential area at 7am on a Sunday morning with the addition of foul language and radios blaring.
A company who has no duty of care!

Rafal Buzuk and Brian Aldridge were brilliant, Rafal was very efficient and friendly in fixing the house colours.

I would strongly suggest you think carefully about purchasing from this builder. After almost two years of battling for issues to be corrected the facts are clear. We have a wall in our garden wrongly constructed. Northern service team still have not arranged any dates to address issue. The service staff tell me their managers details to contact the relevant person are unavailable due to data protection. The manager also has not contacted ourselves, total lack of professionalism. I have never had a company that you are not able to speak to a manager.
There are other ongoing issues not addressed which have left us distressed. They disregard us, my health has been affected and they really have no care,
If Tilia made management contact possible, so many issues could have been resolved. We wrote to directors, but very sadly no response. Their service team is poor, all we ever get told is she is dealing with it.

I picked my plot in September 2024. From the very beginning i have been kept up to date by Ellie Reedshaw sales executive. I have always felt she has gone over and above to get me here. I have only just got here at the end of May and was supposed to be in April. But that’s new builds frustrating but I have just what I always wanted now. I would definitely recommend Tilia as my friend did to me.

Where do I start! From reserving a plot last October to not being able to complete until May 2025, Tilia homes have been absolutely magnificent, especially Ellie Reedshaw Sales Executive, who went over and beyond to help me go ahead with buying my forever dream home. Head office were also very helpful and supportive. I can’t thank Tilia homes enough for their support and help, which continues since I moved in two weeks ago. I totally recommend Tilia homes if you have them near you, for service and excellent quality. No I am not being paid for this review 😂 just a honest review from my heart. ❤️❤️❤️

Tilia are the worse builders we have ever experienced. The sales staff gossip about residents to other residents , they still haven’t finished our snagging after 3 years. They lie, and the development around Landimore Park is a disgrace .

Other developments in Northampton are immaculate with grass verges and the landscape well maintained .

If you drive around the Willows and the Knolls development it is appalling and full of weeds.

We are now taking this to the ombudsman and new homes ombudsman.

We are 3 weeks on now after a telehandler driven on a live road drove into my parked car and caused £1000 worth of damage. Tilia have committed an offence and refused to give us their insurance details and because the machine was driven on a love road, they are liable for the insurance on the hired tele handler. Tilia have failed to call us back when promised and have fobbed us off each step of the way. The site manager didnt even have the decency to knock on my house and apologise for the damage caused to our vehicle. The whole thing stinks. Their banksman was supposed to be guiding the telehandler but failed to spot our parked car! I have since heard that the banksman had not had adequate training. I am on the Teign View site in Kingsteignton. Please contact me to get this resolved.

Tilia homes don’t have any concern for local wildlife. I have contacted them regarding an incident which occurred in my local area which showed thought to animals and their habitat and had zero response, I can only presume this is because they know they were in the wrong and chose to not acknowledge it.