Tilia Homes Omdömen 680

Stewart Sellers came to fix defects within my bathroom. The first thing he did was introduce himself and also ask my name. He explained what he was going to do before starting anything. He was warm and welcome with a friendly nature.
He checked that I was satisfied with everything before he finished.
Would highly recommend Stewart! Was amazing from start to finish!

I and my husband are first time buyer, we started this journey in Dec. 2024 but could not continue because of our network provider has put a default on my husband's credit report, Ellie The sale rep at Furlong Heath was really helpful, offering advise and checking up on us because it was such a difficult time. Ellie made buying a home so seamless and stress free despite the huddle- she is a gem.
Also a big thank you to Adrian who has been supportive since we move to our new home.
Thank You Guys.

From start to finish we were keep updated and we were allowed to visit site and watch our new home being built. Wonderful communication with Ellie in the sales suite who made the whole process as easy as possible. We were shown around our new home by the site manager who explained all the gadgets and operations in the house. Can’t wait to move in now.
Would recommend this development.

Paige from Derby, Kingsway site was very helpful and she's very pleasant and also lovely. She was able to answer our inquiries and made sure that we'll get the best. Could not recommend it enough. It was a smooth process.

Supported throughout the process and helped when needed at all times.

I’ve worked with Donna at Roundhouse gate. She is by far the most incredible sales representative I’ve ever met. She is patient, kind and an amazing communicator. She has made the process of buying a house so much easier.

We recently had a snag with our property and Tracey in the customer care team was extremely helpful and proactive in helping us resolve the matter. She was understanding and kind.

Kev came to do the remedial work and went above and beyond to ensure the work was finished and did so to an exceptionally high standard.

They’re both a credit to the company and we’re really grateful for all their hard work and kind assistance.

I cannot express how much Michelle at Kings Park, Cottenham has gone over and above to ensure that my purchase process has gone smoothly in a caring , honest and supportive way . Excatly what a new buyer needs faced with a ton of question - a supportive and warm sales person that understands and work proactively for the needs of the client. I feel part of a community and not a business.

Ellie has been informative and always approachable with any issues along the way . It has been a challenge for us but we finally exchanged today and can’t wait to move into our new home on Furlong Heath.
Ellie is a credit to your company and we have been recommending this site to our friends.

Ellie at the development has been so helpful, patient and professional throughout my purchase. Ellie, and others at Tilia, have been a pleasure to deal with throughout what ended up being an elongated purchase. This was due to complications I experienced with my sale and personal circumstances, and a few minor issues with the plot that were swiftly resolved in full. I’m very much looking forward to moving in shortly.

Tilia homes have been excellent throughout my purchase of a property. From the very start both Kat and Michelle have been extremely helpful, always giving me lots of time and guidance.
I am very happy with my new home.

I had a few problems to start with, but when Michelle came to the Sales Suite it was a breath of fresh air. Michelle has always been helpful and returns calls with help and my snags were dealt with.
The only issue I had was registering the property for Council Tax, Gas, Water etc. as it seems that the main office had not done this!!
Well Done Michelle keep up the good work

Rafal repaired and repainted a hole in our ceiling, which now looks immaculate, and even went above and beyond by fixing an issue with our door that he noticed. He was friendly and his attention to detail was excellent, thank you!

As a first time buyer, the whole process was incredibly smooth with Tilia Homes, Kings Park. The communication from the team has been incredible from start to finish, with any question asked responded to promptly. Michelle and Kat at Tilia in Cottenham have been absolutely fantastic throughout this journey, and I am incredibly grateful that I have had their support in buying my first home! Even with the development still being in progress, the groundworkers are very respectful, with the area being kept tidy and noise being managed.

Michelle was amazing. She looked after us really well and was very hospitable.

She was also very transparent and honest, which led to us buying a house from Tilia.

- Presentation of website and information provided is very user friendly.
- Customer Service received from Sales Executive (Sally) is always warm, welcoming, and empathetic.
- The range of properties on site all feel and appear to be superb as far as construction, development, and style.
- All properties are very generously provided with appliances and household finishings.
- The housing area and streets are well maintained and kept tidy.

Ellie was superb.

Whilst we didnt end up purchasing through Tilia, Ellie was always on hand to help throughout our enquiry and communicated well, even outside of her usual working hours!

If your new home has no major issues, buying from Tilia might be fine. But if anything goes wrong, be prepared for years of chasing. We’ve had a leak in our dormer since the day we moved in, and two years later I’m still following up every single week.

Tilia often appear willing to help, but nothing actually gets done. They put up scaffolding for two months and no one ever came to fix the issue. We asked for it to be removed, which they did — only to put it back up months later claiming they finally had the parts. That scaffolding has now been up for about seven months, and still not a single person has carried out any repairs.

We even have video of a contractor going up the ladder for about 30 seconds, then reporting back that there was “nothing wrong” with the dormer — meanwhile the inside is wet, and paint is cracking and flaking onto the floor. With heavy rain and storms coming, I’m expecting it will soon start leaking onto the carpet, leaving Tilia with an even bigger problem.

At this point, with the lack of customer care and zero progress, I’d honestly prefer Tilia to issue a final response letter so I can move forward with an NHBC claim. NHBC is already aware of what’s happening and is willing to help.

I am happy with the sevices i got from Tliahomes. Sally was kind, patient , yet professional in all her interactions with me.. She communicated with me through all the different stages of the process, enabling me to make an informed choice, her communication was excellent. Yes, i will recommend Tiliahomes to my friends and relatives.
Thank you so much Sally.

Firstly weve had a brilliant service with Tilia and Ellie off all the problems we had with our move and sale very supportive and helpful and got us through to the end