Logotyp för Tile Kingdom
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Tile Kingdom Omdömen 

178
•
TrustScore 4.5 av 5

4,3

Kakelbutik
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

i ordered a significant amount of tiles comprising 3 different types. The company replied to all emails quickly, checking stock and delivered within 5 days as agreed. Quality at a completive price. Ve... Se mer

Betygsatt 5 av 5 stjärnor

At the back of Bow village, near Crediton there is a hidden gem. Tile Kingdom is a very special ceramic warehouse with an excellent range of tiles, some of which are exhibited in their brand new dis... Se mer

Betygsatt 5 av 5 stjärnor

I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White. Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professi... Se mer

Betygsatt 1 av 5 stjärnor

I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... Se mer

Företaget har svarat

Företagsinformation

  1. Kakelbutik

Skrivet av företaget

We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

178 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(178)

43 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Customer service is excellent I phoned…

Customer service is excellent I phoned to see when my delivery was it should have been, today I was told 30 min later phone call sorry update from delivery co it definitely tougreat customer service didn't have to ring me back but took the time too.

28 april 2024
Betygsatt 5 av 5 stjärnor

Great Service

Really pleased with my new bathroom tiles. The best price I could find online. They arrived by courier on time. Well packaged and in perfect condition. Would recommend!

19 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible service worst company ive…

Terrible service worst company ive dealt with be very careful. Ordered tiles and was sent a alternativetile which wasnt even bad quality. Informed and there said tiles are perfect but my tiler said its poor quality and not co.patible to 2mm joints...There took 25% off the refund plus collection charge. Over £300 lost... be very careful stay far from these people

4 mars 2024
Omdöme utan inbjudan
Logotyp för Tile Kingdom

Svar från Tile Kingdom

We are sorry to hear you had a less than satisfactory experience with our company. We strive to offer impeccable service, as was the case with your order. We informed you that the tile you had ordered was temporarily out of stock and offered you the choice of placing your tiles on back order or cancellation and even provided you with a similar alternative for consideration. We also offered to price match the alternative at considerable cost to ourselves. After considering all options, you asked to be sent the alternative tiles with the agreed discount, which were delivered promptly. When we received your complaint of faulty tiles, we had them thoroughly examined by our supplier’s Quality Control Department who confirmed that they were in perfect condition. The charges you incurred for returning non- faulty goods were in alignment with our Terms and Conditions and are standard for this industry. We arranged collection for you and issued your refund promptly. We feel that we have offered you extremely good service and hope that you can appreciate our cooperation with your requests at every stage of this process.

Betygsatt 1 av 5 stjärnor

Extortionate delivery fee

Sample tile was fine but they fail to mention until purchasing the extortionate cost of delivery, £32 worth of tiles and £25 for delivery making it over £55 all in.

29 februari 2024
Logotyp för Tile Kingdom

Svar från Tile Kingdom

Hello,
It is unfortunate to read this review, especially when we haven’t been approached directly to offer an explanation first.
We offer FOC shipping on all samples and FOC shipping on all orders above £300. This is clearly marked on the homepage of our website and on a scrolling banner on every single page of our website. Orders that fall below this threshold are subject to a reasonable £25 pallet delivery charge. This is well below the industry average.

Betygsatt 5 av 5 stjärnor

Good service

Tiles arrived safely, well packed and in good condition. Website easy to navigate and telephone staff very helpful. Really good service and competitively priced product

8 februari 2024
Betygsatt 5 av 5 stjärnor

Fast delivery and competitive price

Fast delivery and competitive price. We were looking for a specific tile to match our existing, and they were hard to come by. Not only did Tile Kingdom have them in stock, but their price was the best we could find. Delivery by pallet within 5 working days, what a service!

18 januari 2024
Betygsatt 5 av 5 stjärnor

I'm very happy with the tiles.

I'm very happy with the tiles. Although not tiled yet.
I spent a long time searching for those specific tiles as seen them a few years ago and didn't know if they were still available.
Delivery was very prompt.
I called before ordering, and spoke to a very helpful lady who confirmed that the tiles were in stock.
A happy customer!

9 december 2023

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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