i ordered a significant amount of tiles comprising 3 different types. The company replied to all emails quickly, checking stock and delivered within 5 days as agreed. Quality at a completive price. Ve... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
At the back of Bow village, near Crediton there is a hidden gem. Tile Kingdom is a very special ceramic warehouse with an excellent range of tiles, some of which are exhibited in their brand new dis... Se mer
I can highly recommend Tile Kingdom as we recently purchased The Verona tile in Loft White. Jane was the wonderful person who took my call when I enquired about stock. She was exteremly professi... Se mer
I bought 11sq meters of The Glacia Porcelain tile 300x600. The minute they were installed they started taking in water. Tile kingdom have done absolutely nothing but pass the buck between the supplier... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are a family run business based in Devon with many years of experience in the tiling industry. We specialise in high quality ceramic, porcelain, mosaic, and natural stone tiles as well as 20mm outdoor porcelain pavers. We pride ourselves on providing a great service as an online retailer of tiles to homes across the UK, as well as being able to offer a personalised service to local businesses and customers. As a family-owned business, you can trust us to give your family the same care and attention that we give to ours.
Kontaktuppgifter
Units 5&6, East Langford, EX17 6HX, Crediton, Bow, Storbritannien
- +44136382768
- info@tilekingdom.co.uk
- tilekingdom.co.uk
4,3
Utmärkt
178 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service, product & delivery
After visiting stores and looking online trying to match porch tiles which were discontinued, I sent a photo to Tile Kingdom asking for help. William replied within 20 minutes with a perfect match. The sample I ordered came within 3 days and the packs of tiles I ordered arrived within 4 days. The service was excellent, even the delivery driver carried the heavy tiles into the garage for us. Excellent service and delivery. I thoroughly recommend them
28 oktober 2025
Omdöme utan inbjudan
Great customer service and delivery
There was a specific tile I wanted and I ordered with Tile Kingdom because of their competitive pricing and good reviews. The delivery was on time and the delivery driver let me know when they were nearby and were friendly and helpful. Tile Kingdom’s customer service in making sure I got further matching floor tiles were phenomenal and I cannot recommend them enough.
23 oktober 2025
Omdöme utan inbjudan
Good contact/support from company
Good contact/support from company warrants 5 stars despite some issues with the courier company.
27 september 2025
Svar från Tile Kingdom
Thank you for your feedback. We are pleased to hear you are happy with the tiles. Our delivery charge is a flat £25 for orders under £300, with free delivery on larger orders. This is a standard approach within the tile industry and reflects the specialist handling needed to transport heavy and fragile products safely. We work hard to keep our delivery costs fair and transparent, and many of our customers find this offers good value overall compared with variable or weight-based charges. We appreciate your comments and are glad you are enjoying your purchase.
Great product at great price
A much lower price than available locally in Gosport area prompt delivery
1 oktober 2025
Fast delivery A++++++
1 oktober 2025
100% Recommend - Great Experience Overall
I had a fantastic experience ordering from Tile Kingdom. The website was really easy to use, with a great selection and clear information that made choosing the right tiles simple. The whole ordering process was quick and straightforward from start to finish, and everything went smoothly. I’m really pleased with my purchase and wouldn’t hesitate to recommend Tile Kingdom to anyone. I’ll definitely be ordering from them again in the future!
8 september 2025
Omdöme utan inbjudan
Great Friendly Service
Great service, we arranged for them to be delivered on Friday although the delivery firm sent a message to say they will be delivered on Thursday, but with one quick phone call delivery was back on for Friday.
Tracking was great and delivered ontime.
30 augusti 2025
Highly Recommend
Fantastic team! We bought Tile Kingdom’s tiles for throughout our house; bathroom wall, bathroom floor, kitchen walls, kitchen and dining room floor! Amazing service throughout and the final product is amazing! 10/10 on everything!
10 september 2025
Omdöme utan inbjudan
Tiles and sales service fabulous, but delivery was dire...
The service from Kingdom Tiles was amazing.
However, the delivery let the experience of buying from them down.
I ordered 2 packs of very large tiles and the delivery driver literally stood at the kerbside and told me it is a kerbside delivery and he can't help me take them to my house. I am a 62 year old woman, and as much as I consider myself fit, the strain of lifting the two packs had an impact on me physically. And the fact that a big bloke watched me struggle - kerbside delivery.
That was my experience which I will not be repeating.
28 augusti 2025
Svar från Tile Kingdom
Dear Karen
Thank you so much for your kind words about our service and for sharing your experience. We are really sorry the delivery left you struggling — we can completely understand how difficult that must have been.
Our deliveries are kerbside only, as set out in our Terms and Conditions, but we know this can be challenging with heavier items, and we will be sharing your feedback with our couriers to make sure they remain as considerate as possible within those limits.
We are truly grateful for your feedback and hope we can welcome you back in the future under better circumstances.
Kind regards,
Tile Kingdom
Top notch service
Great company, top notch service, helped me amend and add to the order last minute due to my miss calculation!
19 juni 2025
Omdöme utan inbjudan
Great quality tiles
Great tiles, delivered promptly within the agreed window, thanks
1 september 2025
Half of the tiles were broken
1 september 2025
Svar från Tile Kingdom
Hi Michael,
We are sorry to hear about your experience. We have not been contacted by you regarding this issue, so we have not yet had the opportunity to resolve it. Please email our office directly with images of the damages, and we will arrange replacements on a next day service in line with our terms and conditions.
Tiles can occasionally be damaged in transit by the courier, but where this happens, we always arrange replacements as quickly as possible.
Kind regards,
Tile Kingdom Ltd
Misrepresentation & Illegal Fees
Do not trust this company. I ordered tiles advertised as black, but what arrived was clearly grey. When I raised this, instead of resolving the issue, Tile Kingdom tried to impose a 25% “restocking fee”. Trading Standards have confirmed to me that this charge is not legal where goods are mis-sold or misrepresented.
Their customer service has been dismissive and obstructive throughout, refusing to take responsibility for misleading advertising. Rather than acting fairly, they rely on unlawful policies and hope customers will give up.
If you value honesty, fair treatment, and your consumer rights, avoid Tile Kingdom. There are many reputable suppliers out there – this is not one of them.
EDIT: Response from Tile Kingdom is very misleading and tiles were returned at my own expense using Tile Kingdoms courier. However this was delayed and after chasing multiple times. Also refund took forever going well beyond timescales outlined by Trading Standards. Think twice before using this company.
20 augusti 2025
Omdöme utan inbjudan
Svar från Tile Kingdom
For clarity: the tiles were correctly supplied, and a full refund remains available under the Consumer Contracts Regulations once they are returned.
We are sorry to read your review, Mr Collins, but we do feel it is important to clarify the facts for others reading.
The tiles supplied were the correct Nero shade ordered. In the tile industry, “Nero” refers to a dark anthracite/black tone rather than a solid jet black, and this was reflected in both the close-up and room-set images on our website. The “Colour Group: Blacks” is a broad category that includes a range of dark tones, not exclusively pure black.
As with all tiles, shade can vary depending on lighting, surroundings, and batch. For this reason, we make clear on every product page that samples are available and strongly recommend ordering one before committing to a full order. No sample was ordered in this case.
Trading Standards have confirmed that the correct route here is under the Consumer Contracts Regulations (CCR), not “misdescribed goods.” Under CCR, you are entitled to a full refund of the tiles and the original delivery charge once the goods are returned, but the cost of returning them is your responsibility. We remain ready to process your full refund as soon as the tiles are received back.
We regret that you have chosen not to arrange the return and instead posted this review. As ever, we remain committed to high standards of customer service and satisfaction, and our offer to refund in full upon return still stands.
Will use again!
Not used previously but good choice, reasonably priced, quick delivery of my chose sample tiles and appropriate level of communication!
1 augusti 2025
I only ordered a sample tile but it…
I only ordered a sample tile but it arrived on time and in excellent condition, and I was informed throughout.
2 augusti 2025
Two rather than one delivery
Tiles arrived but split into two days which was inconvenient.
31 juli 2025
Tile Kingdom is a family bussiness way…
Tile Kingdom is a family bussiness way down south which is a real long way from me in Scotland,i only wanted 1 super big porcelain slab and i spoke to Jane and she was superb👌she sorted out the perfect slab for me and it arrived after only 2 days without a mark on it.Super friendly n efficient n cannot rate the whole experience enough,thanks so much for all your help Jane🤗take care,all the best from Trev x x ✌
29 juli 2025
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