They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... Se mer
Företaget har svarat
Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... Se mer
Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.
Kontaktuppgifter
Stoneferry Road, HU8 8BT, Hull, Storbritannien
- 0330 002 0850
- hello@tile.co.uk
- tile.co.uk
3,3
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Delivery timings not very efficient
Ordered sample and after 7 days still waiting for it to arrive.
25 november 2022
Svar från Tile.co.uk
Apologise for the delay, we have been experiencing some delays with sample orders this month as Royal Mail have been striking throughout! We will chase this up and make sure to resend your order asap!
Patchwork tile design
The tiles I ordered were many different one that look great all mixed together randomly or as I did positioned to make beautiful designs from a centre point outwards. Lovely front porch tiles makes a perfect entrance to our lovely house!
1 december 2022
Svar från Tile.co.uk
Great to hear!
Very disappointing customer service
I purchased a pair of tile to surprise my husband on his birthday and I paid extra for express tracking signed for delivery. The item arrived late, it ruined my surprise and the tracking number did not work. After 3 days that I came back home I found the item in my post box (it was supposed to be signed for)
Since October 28th I have been in touch with costumer service. They just copy paste same content for me, from manager Ivan to other staff.
They asked me to pay for the return and refused to compensate the inconvenience they caused resulted in ruining my surprise.
I doubt that the customer service understands what I say as the response is always irrelevant.
Never trust the delivery date!
I will definitely escalate the issue
28 oktober 2022
Omdöme utan inbjudan
Svar från Tile.co.uk
Hello Pari, We have read your review but believe you have reviewed the wrong tile company as we do not have any order on record under your name and do not have a member of staff called Ivan. If you believe you have ordered from ourselves please contact us via email at hello@tile.co.uk with your order details and we will look into this. Please note we do not offer an express delivery service which again makes us think you are reviewing the wrong online store, as we use a number of delivery services which means we are unable to guarantee an exact date.
Something a bit different in a great colour
Lovely tiles at a great price. The sample tiles we requested were received quickly. We placed an order for the tiles. Again they were received quickly and were packaged well. We have not used the files yet but will review again once they are on the wall.
25 oktober 2022
Svar från Tile.co.uk
Thank you for your review, we look forwards to hearing from you again!
Mostly a great experience
Mostly a great experience, tile quality excellent, however disappointed with variety of tiles, there should have been a selection of 8 but after opening the 6 packs ordered there was only 1 tile of one of the designs, shame as rest of order was good!
25 oktober 2022
Svar från Tile.co.uk
Thank you for your review! Unfortunately, all of the tiles are packed directly from the manufacturer, and we have no control of which patterns are in which boxes
Excellent Customer Service
Excellent Customer Service
Free Samples delivered on time
Main order was delivered on time with Free Delivery and great rate on the tile value?
Beautiful quality and Elegant Tiles
Definitely recommend Tile.co.uk
20 september 2022
Svar från Tile.co.uk
Thank you for your great review!
Bathroom renovation
I bought tiles for a bathroom refurbishment but needed to order more. They were sold out so Luke told me how to return them . I ordered different tiles the same day- 11/10. They were delivered on 14/10 and at the same time the return tiles were collected . The tiles are now on the walls and look good. Thank you.
14 oktober 2022
Svar från Tile.co.uk
Fantastic news! We're happy we could help!
Great Service
Requested a sample tile which was sent, and just what I wanted, will be placing an order. Really great service👍
28 september 2022
Svar från Tile.co.uk
Thank you!
Honest review
delivered as promised, it did take a few days but it was worth the wait, we have received very beautiful tiles so all in all , I think I will be ordering again.
3 oktober 2022
Svar från Tile.co.uk
Thank you!
Excellent service - fantastic turnaround
Excellent service - requested Tile Samples yesterday morning and they have arrived in the post this morning.
Fantastic turnaround
6 oktober 2022
Omdöme utan inbjudan
Svar från Tile.co.uk
Thank you for your review!
Excellent and exceptional service
Really pleased with the sample tiles ordered on-line - saved me driving to the other side of the city to colour match tiles. It helped me make a decision and the plumber will be ordering them as a result of this.
Many thanks - excellent and exceptional service.
26 september 2022
Svar från Tile.co.uk
Thank you, exactly what our sample service is for!
Svar från Tile.co.uk
Thank you!
Great tiles - poor delivery
My tile in a box left lying ignored in warehouse until I phoned and chased it.
Luke was very helpful.
Fedex next day delivery took 3 days to arrive.
7 september 2022
Svar från Tile.co.uk
Thank you for your review! Apologise you had to chase your own order up! All deliveries are quoted 2-5 working days
I absolutely love my tiles
I absolutely love my tiles. They won’t be put up for a while, but delivery was quick and they look fabulous, can’t wait to get them on the wall
19 augusti 2022
Svar från Tile.co.uk
Thank you! Happy to hear
Did what they promised
Simply delivered the goods in good condition when they said they would. Don't need to ask for more.
18 augusti 2022
Svar från Tile.co.uk
Thank you!
Great value
Saw the exact same tiles as the ones purchased from Tile.co.uk in Topps Tiles at double the price, so well pleased I shopped around and found this site. Delivery was about a week and safely delivered on a pallet. Definitely recommend
18 augusti 2022
Svar från Tile.co.uk
Thank you for your review!
Very good service
Very good service, tiles arrived on time. Delivery guy very helpful..all in all good service from Tile.Co and delivery company.
17 augusti 2022
Svar från Tile.co.uk
Thank you!
Multi patterned tiles
Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in the kitchen and another small area around the boiler. Would recommend.
17 augusti 2022
Svar från Tile.co.uk
Very happy to hear!
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