Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened i... Se mer
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Det här tycker kunderna
Super quality product. I am delighted with my cabacera! The only problem was that the two young strong men who delivered it refused to carry it up to my bedroom when I am an elderly woman alone in the... Se mer
They use completely useless delivery teams who despite paying £50 they negligently damaged my flooring and then Tikamoon fob you off. Avoid The fabled stock response from Tikamoon has not moved thi... Se mer
Företaget har svarat
Exceptional customer service. Website easy to use, items clearly described. The item was delivered promptly. Unfortunately, we believe, during transit the mirror got shattered. It’s was heartbreaking... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Kontaktuppgifter
Storbritannien
- tikamoon.co.uk
4,2
Bra
979 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Things go wrong & I often think the…
Things go wrong & I often think the measure of a company is how they respond when that happens.
My sink cracked.
No accident, or drama, just a manufacturing issue that arose a year & a half after installation.
Tikamoon have been brilliant. No quibble about warranty. Just 4 clear options for me to choose from.
I chose a replacement & within 24 hours received confirmation of the order.
Super comms. Great after sale support.
Exceedingly happy with the service
2 mars 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hi,
Your feedback is wonderful and touches our hearts.
Thank you,
Kind regards, Chloé Tikamoon
Teak & Marble
Absolutely thrilled with our new solid teak washstand with cream marble basin! Superb quality and is a perfect size and look for our downstairs washroom. The service we received from Tikamoon was exceptional, the first basin (although very well packaged) was damaged, but a replacement was sent immediately and return organised without any delay. I cannot fault the service and quality of products that we have received. 🤩
9 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hi,
Thank you for this wonderful review! I am delighted that your ordering experience met your expectations.
I will be happy to share your feedback with our teams.
Kind regards,
Chloé Tikamoon
Lucie was a brilliant
Lucie was a brilliant! Helped provide a replacement part.
Great products and great service!
5 mars 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hello,
Thank you very much for this wonderful feedback. I will share it with Lucie, who will be delighted to have been able to assist you.
Kind regards,
Chloé Tikamoon
Website is great and lovely collection…
Website is great and lovely collection of high quality wooden furniture. Customer service is also very good. Very responsive to all the queries about delivery.
3 mars 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hello,
I'm glad you like this collection. I'll pass on your compliments to our teams.
Best regards,
Chloé Tikamoon
My Gabrielle mango wood sideboard is fantastic
My Gabrielle mango wood sideboard is wonderful. It is just as described and in fact even more appealing. I appreciate the finishing touches, eg drawers that slide smoothly, little floor protectors stuck on the bottom of the legs. It fits the space perfectly. I love it.
Tikamoon's website is clear and easy to use. Their customer service was excellent - they arranged delivery in the very narrow time frame I asked for. The item was packaged very well indeed. I highly recommend this company and their fantastic designs.
18 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hello,
Thank you very much for your detailed feedback on the furniture. I am delighted that you like the chest of drawers so much, and I will be happy to share your opinion with our teams.
Kind regards,
Chloé Tikamoon
Took an order with 10 week lead time
Took an order with 10 week lead time. Failed to deliver. Had to chase for clarification. Poor communication. Unhelpful customer service.
1 mars 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hello,
I apologize for the difficulties you encountered with the delivery of your order. I will pass on your experience to our teams so that we can improve.
Kind regards,
Chloé Tikamoon
I'm so glad I found this site
I'm so glad I found this site. I have now bought 3 products and keep checking to see if they have any new products for sale
29 januari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hello,
Thank you very much for this wonderful review. We are very grateful for your numerous orders and for the trust you have placed in us.
See you soon at Tikamoon,
Chloé
I have ordered some beautiful and…
I have ordered some beautiful and unique items of furniture from this excellent company. My recent purchase of a rather unusual mirror was the first time an item had been damaged in transit. Usually everything arrives super well packed. Munro at Customer service dealt swiftly with the problem and I am looking forward to my next purchase. You won't be disappointed.
26 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Hello,
Thank you for your review. I am very happy that you enjoyed your order, despite this incident.
Munro will be very pleased to read that you greatly appreciated his assistance.
Kind regards,
Chloe
Top quality, speedy delivery
Bought the Jonàk bathroom shelf. Super quick delivery, and good quality materials. Would recommend and use again (have also now bought a dining table from Tikamoon!)
25 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thanks so much for the lovely feedback! We’re thrilled to hear you’re happy with the quality of your Jonàk bathroom shelf and that delivery was speedy.
It’s even better to know you’ve come back for a dining table too — that really means a lot to us. Thanks for the recommendation, and we hope you enjoy both pieces for years to come!
Kind regards,
Your Tikamoon Team
I received great customer service from…
I received great customer service from Lucie - i had a query with my order, which was very promptly dealt with. Would definitely recommend
25 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you so much for taking the time to share this! We’re really happy to hear that Lucie was able to help you so quickly and get everything sorted for you.
We’ll be sure to pass your kind words on to her — feedback like this genuinely makes our team’s day. Thanks again for the recommendation, and we hope to see you again soon! 😊
Kind regards
Your Tikamoon Team
Rapid and polite response.
19 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Many thanks for your kind review. We are pleased to hear you were happy with our service and will share this with the team.
Kind regards
Tikamoon Team
Customer service awful - damage my home
They use completely useless delivery teams who despite paying £50 they negligently damaged my flooring and then Tikamoon fob you off. Avoid
The fabled stock response from Tikamoon has not moved things forward. They’re absolutely in the ignore and fob off business. They have zero intention in dealing with the complaint and are just acting as a messenger for their own delivery agents denial of responsibility. As mentioned above do not buy from them
4 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
We are very sorry to read about your experience and the damage caused during delivery. This is certainly not the standard of service we expect for our customers, especially when a premium delivery fee has been paid.
Please be assured that we have now opened a formal claim with the delivery company to investigate this matter thoroughly and work towards an appropriate resolution.
Kind regards
Your Tikamoon Team
Amazing Furniture of An Exceptionally High Standadrd
Absolutely outstanding !!!
This is our third piece of furniture from Tikamoon & we are over the moon again 💥 beautifully crafted pieces.
Delivery 🚚 on time & unpackaged as requested, all rubbish removed & taken away.
Customer service excellent 💯
Highly recommend !!
31 januari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you for such an amazing review and for your continued loyalty — it truly means a lot to us. We’re thrilled to hear that you’re once again over the moon with your furniture and that the delivery and service met your expectations. Your recommendation is greatly appreciated, and we look forward to welcoming you back for many more pieces to come.
Kind regards
Your Tikamoon Team
Genuine real wood desk
I ordered the Hedda Mango desk and it is wonderful, really sturdy and lovely real wood which makes a change from many other suppliers who use mdf. It took around 3 weeks for delivery, and the company who delivered were also excellent. I did have a small panic that the desk was not freestanding as the instructions did throw me off, however, the lovely team in customer services put my mind at ease and I can confirm it is a sturdy free standing desk. I would absolutely purchase again and I love their ethos and creations. Thank you Tikamoon
22 januari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you for your wonderful review. We’re delighted to hear how much you’re enjoying your Hedda Mango desk and that you appreciate the quality of the solid wood. We’re also glad our customer service team and delivery partners were able to support you and put your mind at ease. Your kind words about our ethos mean a great deal to us — thank you for choosing Tikamoon.
Overall happy with the console table
Overall happy with the console table, the material and finish. 2 stars taken off as there’s a large gap between the bottom of drawer and the console itself, this is problem as at certain angles you can see through this gap all the way to the wall behind it, which is very weird looking. This is sadly due to lack of attention to detail and bad quality check. The drawers just need to sit slightly lower so that the gap is not too big. The drawer also had a tiny chip on the front that I covered with a black marker pen. I couldn’t be bothered to go through the hassle of sending it back and waiting for a replacement. I had also paid extra for packaging removal and had nothing to send it back with. I’m going to try and put something black behind the bottom of the drawer so that you can’t see the wall through the gap.
22 januari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you for taking the time to share your thoughts about the console table. We’re glad to hear you’re happy with the material and finish. We appreciate your feedback regarding the gap and the drawer chip, as it helps us improve our quality checks. If you would like to discuss this further, please don’t hesitate to reach out.
Best regards.
tikamoon team
Couldn't recommend enough!
Couldn't recommend enough!
I ordered the 'Calypso' marble sink - Delivery was quite quick but i wasnt in a rush for the item anyway, when it first arrived the box was damaged and when opened the sink had a crack and chunks missing. I contact customer services and they sent out a new one straight away which took no time at all. Can not fault this customer service! The sink is gorgeous.
I also ordered the 'Lila' bathroom cabinet - Delivery was quicker than the sink and arrived in perfect condition. The item is also really great quality.
Would definitely order again the future.
4 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you so much for such a fantastic review — we really appreciate you taking the time to share your experience 😊
We’re sorry to hear the Calypso sink initially arrived damaged, but we’re glad our customer service team was able to resolve this quickly and get a replacement to you without delay. It’s great to hear you’re happy with the sink now — it really is a beautiful piece.
We’re also delighted that the Lila bathroom cabinet arrived promptly and in perfect condition, and that you’re pleased with the quality of both items.
Thank you again for your recommendation. We’d love to welcome you back in the future!
Kind regards
Your Tikamoon team
Placed an order but miss typed my…
I had placed an order but miss typed my email address when doing so.
Without being able to login and track my order, I called Tikamoon customer service & spoke to a lovely lady called Lucie.
She was able to immediately find my order, send me the order number to track & correct my contact details.
It was a very easy & lovely conversation & found Lucie to be extremely helpful
Would definitely recommend:)
3 februari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you so much for taking the time to leave such a lovely review 😊
We’re delighted to hear that Lucie was able to quickly locate your order, update your details, and make everything straightforward for you. We’ll be sure to pass on your kind words to her — she’ll really appreciate it.
Thank you again for your recommendation, and please don’t hesitate to get in touch if we can help with anything else in the future.
Kind regards
Your Tikamoon Team
Great service
Great service. Accurate information. Good communication.
16 januari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you for your kind feedback! We’re really pleased to hear you were happy with the service, communication, and information provided. We truly appreciate you taking the time to leave a review and hope to assist you again in the future.
Kind regards
Your Tikamoon Team
The item ordered was delivered both…
The item ordered was delivered both damaged and with a poor quality finish. I have requested that Tikamoon provide me with a full refund accordingly. I am awaiting confirmation of Tikamoon's arrangements to meet my request; I shall update this report once I am aware of the outcome of this very disappointing situation.
29 januari 2026
Omdöme utan inbjudan
Svar från Tikamoon
Thank you for your update. We’re pleased to confirm that this case was dealt with promptly: the item was returned and a full refund was issued.
We’re very sorry again for the inconvenience caused and appreciate you giving us the opportunity to resolve the matter. Your feedback is important to us and helps us continue to improve both our products and our service.
Kind regards
Your Tikamoon Team
Poor quality & not as advertised
**UPDATE: They've responded to say they increased the refund offer, this was still only 10%. Really dissatisfied and will not be shopping here again.**
Not good at all, the £1700 sink unit we ordered is cheap and a much darker colour than the “oak” it claims to be. It feels almost like plastic. The drawers are just for aesthetic purposes so it isn’t even very functional. I tried to complain and the best they could offer me was a 10% refund. Really bad, I would avoid at all costs.
1 oktober 2025
Omdöme utan inbjudan
Svar från Tikamoon
We’re sorry to hear that you’re disappointed with your purchase and appreciate you taking the time to share your feedback.
We do try to represent all of our products as accurately as possible; however, please note that colours can appear darker or lighter depending on studio lighting, screen settings, and the surrounding environment. Oak finishes in particular can vary in tone and grain.
We’re sorry that the unit did not meet your expectations in terms of colour, feel, and design. As outlined at the time of purchase, we offer a 60-day free returns policy, allowing customers to return items if they are not satisfied with the colour, quality, or overall design.
As a gesture of goodwill, we did offer a partial refund for your disappointment, despite no fault being identified with the product itself.
We regret that this resolution was not what you had hoped for and are sorry to lose you as a customer. Your feedback has been noted and will be shared with our team as we continue to improve both our products and our service.
Kind regards
Your Tikamoon Team
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