Thomas & George Omdömen 88

I received my watch Friday 8th August and it arrived scratched so I let them know. They replied pretty quickly so I was impressed, they asked for photos which I sent back. I’ve not heard anything since? DISAPPOINTED!

You're not gonna get your product.
I ordered my watch on 14th of July and still haven't received it. I sent multiple emails and phone calls but no response except one in which the guy claimed he just came back to the uk. How is there not team. Try calling the reception and they'll always say there's no one from the team available what a joke

I am really disappointed with the level of customer services and not knowing when my order will be delivered. I have sent a few emails with very little response apart they will check with the warehouse.
On their website it claims that delivery is 2-4 days which is clearly not true. Based on the level of services I would not recommend to my family and friends.

Totally dissatisfied and very disappointed it’s been more than a month chasing response of my emails, web chat bot , instagram page, about my order delivery and they ignore all my communication, incredible such a bad customer service in 2025, now I’m fighting for the refund with my bank this is incredible…finally I got the watches in my address after almost 2 months the customer service through IG says my case had particular issues so thanks to the team who finally made it possible

It was more than I expected it to be very happy with the watch

I've purchased 5 watches from Thomas & George so far this year. I've had nothing but amazing service from the owner and their Team. We have been well looked after. My latest watch will be worn at my wedding which I am looking forward to. It's a time piece which finishes off my suit.

I would highly recommend any buyers to purchase from here!

Product was as described, and delivery was prompt, as planned. Customer service was excellent as my issue was resolved professionally. I want to buy more 😁

I recently ordered a Norway Skeleton wristwatch and a pair of the classic brown polarised sunglasses, and I couldn’t be happier with them! Both are high quality — the watch is heavy, feels solid and well-made. The sunglasses look great and the lenses are amazing. Order came in 2 days, and everything arrived in perfect condition. I’d happily order again without hesitation. Highly recommend!

Ordered the Tokyo Orange, and firstly let's say, the watch is incredible. Value for money is second to none.

There was a slight hiccup with shipping, but when questioned, everything regarding this was answered with professionalism and courtesy.

Working for a business where I deliver 100's of parcels a day, I know things go wrong from time to time, but my experience with Thomas & George has not put me off using them again.

They were responsive, offered resolutions, and when my watch arrived, I was not disappointed at all.

I bought the watch because I'd seen a friend of mine had one, and was hugely impressed.

Do shipping companies let us down from time to time? Yes

Did Thomas & George rectify this? Yes

Will I tell my friends about them? Yes

Will I use them again? Yes

All in all, a very satisfied customer!

The watch is good for the money, but the customer service is shocking Jamie rice who promises the world and doesn’t deliver, bought 4 watches and one was sent wrong and nothing was done to rectify it, and one stopped working and my emails got ignored so I’m out of pocket £100

DO NOT BUY FROM HERE - Returned over a month ago and still NO REFUND
When the watch arrived it wasn’t for me, so I returned it as per the returns policy well over a month ago now and have still not received a refund. I had spoken with a Jamie around 2 weeks ago who asked for tracking details etc and I sent these over instantly. I am now being ignored and not hearing anything back from multiple emails. SCAM COMPANY DO NOT BUY

5 Stars – Truly Exceptional Experience!
I recently bought the Tokyo Green watch from Thomas & George, and I’m beyond impressed. The build quality is top-notch – elegant, solid, and clearly made with care. It looks even better in person!

But what truly sets them apart is the outstanding customer service. Quick responses, genuine care, and smooth communication made the whole experience a breeze. I felt valued from start to finish.

If I could give 50 stars, I would. Highly recommended for anyone looking for style, quality, and a brand that stands behind its product.

Just receive my watch and I couldn't be happier, it's a pain to try and find trustworthy places online for watches, but I've searched and searched and this is one of them, absolutely great

Absolutely brilliant watch at a bargain price,,top quality and fantastic design.communication was really good,,the questions I had were all answered really quick.
Watch was delivered in 3 days with Royal Mail 24 tracked.definitely gona buy a few more.
5 ⭐

Very happy of what I got this morning and thank you for all your great efforts for making this happen ❤️

Very lovely company

Such a high quality set of watches. I have 3 of these & highly recommend them. Whether it’s an everyday watch or to finish off an outfit for a special occasion, I have always got a Thomas & George on my wrist.
Service has always been quick and never had an issue with a purchase.

It helps more so when the name branding means something personal too.

I ordered a card wallet and a rose gold watch from Thomas & George, and I am absolutely made up with them! The quality is top-notch, the wallet feels premium and well-crafted, and the watch has a really classy finish that looks even better in person. Both items arrived quickly and were beautifully packaged, which made the whole experience feel extra special. Would definitely recommend to anyone looking for stylish, well-made accessories.

⭐️⭐️⭐️⭐️⭐️ – Will be ordering again!

I bought my watch a few weeks ago and opted for the Kingman 43. The company were fantastic to deal with, correspondence was prompt as I asked a few questions about the watch before I ordered. Delivery was really quick and the quality of the time is absolutely brilliant, I’ll be ordering another one asap, can’t recommend highly enough plus supporting a local business which is always important.

Love the quality of the watch. Will definitely buy another one in the future.

Bought a watch for my boyfriend and it is such good quality, I was hesitant on buying one as everyone wants big brand names these days but this watch looks like one of the expensive ones these days I’ll be buying more that’s for sure, for my uncles and guy friends! Easy and reasonable priced gift! .. very happy thank you!!