Third Federal Savings and Loan Omdömen 

I am absolutely frustrated with this bank. I should have done more research. They are continually charging finance charges on their annual fee and the taxes! This is the second month I am having to call them. Their customer service is horrendous! I have never been so disappointed in a bank. If I could give zero stars I would. STAY AWAY!!

I had an issue with a misunderstanding over a payment that wind up being late a year and a half ago. Unlike any other institution, they never called to let me know.It was late.I thought I was paying it exactly on the due date and it was exactly 30 days late.Basically , twenty nine days late because it was paid on the thirtieth day. They absolutely refuse to help me out with this.As a twenty plus year old customer.

third federal doesnt even have a bank machine outside, stafanski family at best maybe gives loans, they made their money in parma ohio...sad excuse for a savings and loan. bad bad bad, cd,s 3 to 3.75 really what a joke to there customers. stay away

I am writing to make the public aware of some very unscrupulous business practices by THIRD Federal Savings and Loan. I had had a HELOC loan with Third Federal in the past and was very happy with the terms. It was prime minus one %. I paid that loan off, and when it was necessary to get another loan, I went back to Third Federal.
In February of 2024, I signed a loan agreement, again, at prime minus 1%. I was very careful to ask what was required for the loan, including insurance requirements. I was told a standard home owners policy would be sufficient. Being a Florida resident, I inquired if hurricane insurance was required. The answer was NO. I asked more than once to be sure the info was correct.
For 2 years I was never late on a payment and usually paid weeks early. In March of 2026, I get a letter from Third Federal stating that my hurricane insurance had expired and I needed to renew the policy. I phoned the number on the letter and explained there had to be a mistake, my account never had a hurricane policy, so it could not have expired. I said maybe they were referring to my home owner’s policy, but that that was current. I went to one of the local branches with my insurance papers and they faxed them to corporate.
Then I was informed, by three different people from the bank, that effective January of 2026, all HELOC policies written in Florida would require hurricane coverage. But I had a loan agreement that was written 2 years earlier. Were they not going to honor their contract with me? Was I not "grandfathered" in? The answer was NO. They did not have to honor the contract and if I didn’t get a hurricane policy, they would purchase one for me to have to pay. And also informed me it would probably be much more expensive for me.
The price was $4500. That’s on top of the already $1500 policy I had. And on top of the thousands of dollars I was paying a year in interest. I told them I could/would not pay close to $8000 a year to have a loan with them. Perhaps they thought I had no choice because no one at the bank gave a sh…
Well I did have other options, and I took them. I closed my account with Third Federal and I am writing for anyone that already has a loan, or is considering a loan, DO NT DO BUSINESS WITH THIRD FEDERAL. They do not honor their contracts and they don’t give a sh.. about their customers. They have thousands of customers and if they loose one like me, they don’t care.
Just an FYI for you to consider.

Small Midwest Bank trying to play with the big boys and fails! Forget the baiting low interest rate. Forget that curated 4.8* rating on their site. Forget the easy application process and friendly staff. They may be super and awesome and fantabulous for one horse midwest town houses that domt breake $150k matket value, but they clearly and simply do not have the capabilities to fund coastal market value homes.

On a 600k+ value property for over 50% equity, more than enough income, above average credit and all documentation, their underwriters COUNTEROFFERED (??!!!) the HELOC loan application for half of what was applied which was less than half of the equity. And we're talking a little over 70% LTV. And they expected to be 2nd position on my property!!??

Thankfully, there was no out of pocket cost to me (just a little ding for a hard credit pull) and my documents were in order (so they revealed their inadequacies quickly).

But, there is a reason they offer no closing costs and the SAME published low rate for a WIDE range of credit scores (go ahead, try out their "confirm rate" tool with different scores.

You've been warned🤗

I wished i checked their review before applying with them. My wife tried to get a loan and they said i needed to be on the loan ( im a stay home dad for the last 2 years) my wife has a great job , great FICO and to mention our debt is literally a car payment. So after some issues with the trust of our home, they said i needed to be on the loan.. which was fine, my FICO score is also high but i have no income but it didn't matter because my wife income is really great. After month and half, they send an email to add third federal on my house insurance.. so i called our insurance company and add them to the insurance as a second mortgage.. then weeks later they send another email to inform i needed to talk to an attorney regarding our trust.. it needed to be adjusted!! at this point i was just furious!! i also recommended them to friends but after this experience, my friends decided not to go with them... shame on this company... their did a hard pull on my wife and mine credit ... i wish i could give them zero or negative reviews...absolutely terrible!!

Wanted to get a HELOC through them. Time was a factor as I knew that I was taking a new job soon. Rather that work with me and go over expectations for the timeline, they just ignored the concern entirely, and drug their feet being very slow. Of course they were so slow that I had to change jobs before the HELOC closed. And instead of telling me that was it, the guy pretended that it was ok and that I'd still get the HELOC. Of course, I didn't. So now I'm taking my 842 credit score and $90,000 line of credit elsewhere.

Save yourself the grief and deal with a company that communicates accurately and effectively. Stay away from them! I had a perfect credit score ruined by their terrible practices. I was a HELOC customer and they charge an annual fee. Well looking at the statement it appears the annual fee is charged to the line of credit. Nope, they bill it individually but they include it as a line item on your statement. So when I paid $40 over my minimum it didn't cover the $65 fee. The following month exactly 30 days later my auto payment hit again and paid the remaining $20. This scumbag company reported me 30+days late to the credit bureau and collections for essentially money that was paid to them that day. I never got a call, a letter, or an email saying I was late. There was no notification on my dashboard when I signed in every month. But the made sure to smear me on the exact 30th day late on $20 despite being paid that day. It took days to get an answer and I had to spend a few hours sorting through statements piecing it together myself because nobody could tell me why and no management would return my call. Despite no late payments in 3+ years with them they couldn't remove the late mark as a courtesy. The basically said it was my fault and they don't owe any phone calls, or email, or notifications you are late. I got one call it was from the collections dept 1 month later. I returned the call immediately and he said he had no idea why he was contacting me and to disregard. That's the only call I ever got. Now I'm preparing to get a loan to start a business and I run a credit checo and find I was reported 60 day late to TransUnion. So now I'm disputing it. This company ruined my 10yr record of over 1k payments on time. Perfect credit screwed by this circus of a bank. I paid 2k extra the month before and an extra regular payment but it ment nothing. All I needed was to know I was past due and I would of paid them no problem. I'm now trying to figure out how to take them to small claims or anything to return the favor. I have an appointment with a consumer rights attorney next week. Save yourself the heartache and stress and avoid this place all together.

They must be the most desperate bank ever . They continually send their mail . Even though I have never responded . I will never do business with a desperate bank .

I applied for a HELOC with Third Federal based upon their rate of prime less 0.51. What a mistake. I should have trusted the reviews. No returned calls and the same processor asks for the same documents three times. Totally unprofessional and not a place to waste your time. They seem to just be buying themselves time and ask for the same documents over and over. However they will probably just decline your loan after a 1 to 2 month period. Best to check with your loan credit unions. F ------

Totally dishonest and inept company. I went on LendingTree (they deserve a 5.0, by the way) and numerous institutions responded to my interest in a home equity loan or HELOC. I was very clear on my lending tree inquiry and all of my communications that my credit score was under 700, but still in the range that is considered GOOD. Third Federal was among the first to respond and bragged about their rates being lower than everyone else. They dragged me through a process for 2 weeks and then ultimately denied me for something that could have been established on day 1 of the process. I also have a credit freeze in place with all of the bureaus to prevent identity theft, etc. Third Federal instructed me (at the 11th hour) to unfreeze one particular bureau or the application would cancel within a week. I did exactly as requested and unfroze the credit file immediately and they let the application cancel anyway. I will never do business with this company. You shouldn't either.