Wolf Gold on cracked Samsung: support requested the round ID at Sun 22:37 that casino history never showed. Bonus screen hid the failed payment note with £115 involved.

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Live table stake £380: promo-page slots disappeared on old iPhone SE after deposit. Message centre turned one cashier glitch into a support loop with £210 involved
Reality check Fri 16:52; spend filter missed Friday deposits after a £140 test that history counted. Email update showed a newer cashout line while I sat refreshing.
Email thread #27713; message centre marked resolved from my account page while the spins stayed missing. KYC status made the bonus issue hard to follow with £140 involved
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Email thread #27713
Email thread #27713; message centre marked resolved from my account page while the spins stayed missing. KYC status made the bonus issue hard to follow with £140 involved
My £188 bonus balance dropped with no…
My £188 bonus balance dropped with no round history
£140 payout history
£140 payout history; the receipt on old iPhone SE downloaded blank; the transaction row went missing. Lobby notice showed the wrong message after another refresh.
live table stake £315
live table stake £315; the live table failed on small phone screen right at the stake step. Profile page shifted while the account stayed open on ticket #11000.
Friday evening
Friday evening, and then Slot round #35017: recently played at Sat 22:17 opened the wrong slot again. Profile page clashed with the chat answer with £63 involved.
After KYC for £28
After KYC for £28: minimum cashout changed on ticket #15603 from £20 to £50. Account history made a basic casino issue become a wasted break before I logged off
after work I opened payout kyc screen
after work I opened payout kyc screen; address proof appeared on iPad in landscape only after I requested payout. Cashier screen changed again with £17 involved.
Requested £38 by Apple Pay Tuesday…
Requested £38 by Apple Pay Tuesday evening and it sat approved all morning and then returned to pending. I know it was the weekend, annoying
My £22 deposit arrived
My £22 deposit arrived, but the transaction history did not show it for nearly an hour. I kept refreshing like an idiot during lunch.
After login
After login, Reality check Fri 22:34 showed it clearly: reality check timer reset at Tue 21:18 when I changed slots. Support reply stayed stuck with £175 involved
I asked why my £70 withdrawal hadn't…
I asked why my £70 withdrawal hadn't moved in over a week and the agent sent me steps to reset my password. It had nothing to do with my question.
before bed I opened after kyc for £175
before bed I opened after kyc for £175; the cashier after a £63 test moved my payout from failed to failed with no note. Profile page changed again on ticket #92176.
checked twice
checked twice, Casino menu on older Chrome browser: old receipts were harder to find after 2 minutes than the games. KYC status changed again with £22 involved.
£315 payout history became a problem…
£315 payout history became a problem when the payout button froze after testing £380 and added another pending row. Profile page stayed blank after 29 minutes.
put a £60 withdrawal in on the train
put a £60 withdrawal in on the train, checked at lunch, nothing had moved.
Verification after £63
Verification after £63: the email marked the document accepted after I used £70 but the casino account refused it. KYC status hid the failed payment note at Mon 16:19.
before bed
before bed, and then Case 2975: support after a £86 test pasted rules for a promo I did not use. Profile page sent me back to chat while the status still said processing.
checked twice
checked twice, Case 2728: chat closed after I used £315 while I typed the payout details. Profile page left pending in the account history after 23 minutes.
£130 cashout sent on my lunch break
£130 cashout sent on my lunch break, a week later it has not landed.
on sunday morning I requested £63…
on sunday morning I requested £63 through Visa. The status stayed on returned for five days, and support couldnt explain what was actually being checked
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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