The Wine List Omdömen 

112
TrustScore 2 av 5

2,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Ordered a bottle online, they took the money but never sent the bottle, status is stuck on Progressing. I tried to contact the sales team but no answer. HUGE SCAM!

Betygsatt 1 av 5 stjärnor

Items not received,money kept and no response from customer services regarding this. However, I still get junk email each day and they were quick enough to email me and try to convince me not to can... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

You’ve credited my account but haven’t sent an email confirmation of the order. No contact from you at all - I sent a support request over the weekend and haven’t had any response back from that eithe... Se mer

Betygsatt 5 av 5 stjärnor

We have really enjoyed widening our our knowledge and taste . It's become an event as the box arrives and has really made us understand the subtle flavours and variations within the grape varieties an... Se mer

Företaget har svarat

Företagsinformation

  1. Vinklubb
  2. Utbildningscenter
  3. Vingrossist och -importör

Informationen kommer från olika externa källor

The home wine course subscription helping you learn about wine


Kontaktuppgifter

2,2

Dålig

TrustScore 2 av 5

112 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,2

Alla omdömen

(112)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Really good way to learn about wine and…

Really good way to learn about wine and why you like certain bottles. Also a good way to try some more unusual grapes

7 december 2020
Omdöme utan inbjudan
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Svar från The Wine List

Thanks Sophie! Great to hear you're learning more about your tastes and enjoy the rare wines we source from across the globe. We'll always recommend supermarket wines we love, as you can find some real gems, but our monthly boxes are about discovering new wines you may not have come across otherwise.

Fiona, CX Manager

Betygsatt 5 av 5 stjärnor

Completely recommended!

We started with the WIneList during Lockdown 1, and have thoroughly enjoyed every experience, some great tips, really lovely and different wines, fantastic zoom tasting lessons. We have had two small problems with delivery and both times they were resolved immediately, even though not directly WIneLists fault. Looking forward to more learning and more wines going forward!

7 december 2020
Omdöme utan inbjudan
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Svar från The Wine List

Hi Ann,

Thank you so much for your kind words - we're so happy to have brought a little bit of joy to your lockdown!

Glad the team have fixed any issues quickly and excited to see how far your wine knowledge will go with Wine Roots.

Fiona, CX Manager

Betygsatt 5 av 5 stjärnor

Great selection of wines and amazing…

Great selection of wines and amazing service. Highly recommend to anyone who wants to learn more about wines!

7 december 2020
Omdöme utan inbjudan
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Svar från The Wine List

Thanks Anton! It's so great to hear you'd recommend us to others (don't forget to use your referral code for £10 off your next box...) and you feel like you're learning more about wine.

Fiona, CX Manager

Betygsatt 5 av 5 stjärnor

Excellent service since the beginning…

Excellent service since the beginning and fantastic wines each month - couldn’t recommend enough!

7 december 2020
Omdöme utan inbjudan
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Svar från The Wine List

Thanks for taking the time to leave us a review and we're so pleased you're discovering great wines with us each month! Fiona, CX Manager

Betygsatt 5 av 5 stjärnor

I have had two boxes from the wine list…

I have had two boxes from the wine list now and one for my parents too! We absolutely loved it. The wine was delicious and wine I would never find myself. The tastecard and lessons that come with it are great too. It’s a nice way to make an evening in fun. Looking forward to my next one. Ps. Please make some educational videos, would be cool to learn more about the wines that way!

4 december 2020
Omdöme utan inbjudan
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Svar från The Wine List

Hi Alienad,

Thanks for your kind words and the feedback!

We're going to be doing more educational videos once our Head of Wine starts with us early next year, so keep your eyes peeled on our website and socials.

p.s. love that your parents are now part of the WL Community too

Best,

Fiona, CX Manager

Betygsatt 5 av 5 stjärnor

Great way to learn about wines and the…

Great way to learn about wines and the specifics of wine tasting from the comfort of your home!

3 december 2020
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Svar från The Wine List

Hi Lucie,

Thanks so much for the review!

We're so glad you're enjoying learning with Wine Roots.

Fiona, CX Manager

Betygsatt 5 av 5 stjärnor

Always prompt delivery and responsive…

Always prompt delivery and responsive if there's an issue. Got a refund when once a product was damaged.

3 december 2020
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Svar från The Wine List

Hi James,

Thanks for taking the time to leave us a review!

It's great to hear you've had a good experience, even when things haven't run perfectly.

Team WL

Betygsatt 5 av 5 stjärnor

Excellent Christmas order from The Wine List

I have been a customer of The Wine List for the last six months. My knowledge has really improved and I am much more adventurous when choosing a bottle or ordering when out. Getting ready for Christmas, we just stocked up on a few of our favourite bottles from the online shop and a couple of the Rose Blake Christmas tote bags for presents. First time using the online shop and I will certainly be doing so again. Really quick delivery, I am now resisting the urge to open a bottle tonight!

3 december 2020
Omdöme utan inbjudan
Logotyp för The Wine List

Svar från The Wine List

Hi Florence,

Thanks so much for being part of the Wine List community!

We're so happy to have helped build your confidence in ordering wine and hope you enjoy your recent purchases over the festive period.

Team WL

Betygsatt 1 av 5 stjärnor

Terrible service - Order never received

Appalling experience with this company. I started a subscription and placed an order which stated it would arrive with next day delivery. After I still hadn’t received the order after one week, I contacted the company to chase this up. I was advised that it would be with me within a couple of days and that it had been collected by the courier from their third party fulfilment warehouse. After another week had passed, and multiple emails had been sent to the wine list, I contacted the courier myself, who had no history of the parcel in question. After 13 days, there was still no sign of my parcel leading me to cancel my order and ask for a refund to be processed. I have used multiple wine subscription services in the past and have never received such poor service. The use of third party fulfilment should not be an excuse for having little control over deliveries or not being able to trace them. I can’t even pass comment on the quality of the wine as I never actually received any!

3 december 2020
Omdöme utan inbjudan
Logotyp för The Wine List

Svar från The Wine List

Hi Kieran,

We’re so sorry for the experience you had with our subscription, we had a huge influx of orders over the Black Friday weekend and sadly a few of these orders (yours included) were delayed being sent out due to this.

We take full responsibility for the box not arriving with you within the time we promised. Whilst for most of our orders we reach our 24 hour turnaround, during this peak period we were unable to meet this.

Huge apologies again, and if you ever feel like giving Wine List another chance - we’d love to make it up to you.

Team WL

Betygsatt 5 av 5 stjärnor

I can't quite believe this exists!

I can't quite believe this exists.

I have always been a huge fan of wine. There is nothing I appreciate more than a delicious bottle of wine. It brings me so. much. joy.

But until recently, I knew nothing about it.

I would go into a fancy wine shop and ask for help. They would pick the most expensive bottles off the shelf and make me feel cheap if I wanted anything a little more affordable. They would throw words around like oak and chocolate and I would stand looking bemused, eventually paying them way more than I would have liked, only to get home and realise it wasn't to my taste at all.

After a few bad experiences like this I decided I had to try to figure this wine business out. I started looking into ways to learn more. But it was completely inaccessible - £500 for a course that I couldn't even study in my own time. It wasn't going to happen. Instead I decided to look for a subscription that would send me new wines each month so eventually I might have tried ALL the wines and know exactly which I liked and which I didn't.

Thankfully I found Wine List before that had to happen - and it combines everything I wanted. Trying new, delicious wines each month, all while adding to my wine knowledge. I am also obsessed with the newsletter which sends incredible recommendations for wines at great price points so once you've enjoyed the wines that came with your subscription, you're not just left to your own devices until the next box arrives.

The idea that I can then go into my local Tesco with my tasting card and pick a good bottle off the shelf is exactly what I love about Wine List. There's nothing pretentious about it at all. Just good quality wines that anyone can enjoy without a professional qualification. What could be better than that?!

The wine industry (or maybe just me) has been waiting for this.

6 oktober 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Pros and Cons

Pros: Good wine
great concept
fast delivery

Cons:
SOOOOO much packaging the styrofoam filling + plastic wine bottle cover took up half of my bin. There are much better eco friendly solutions.

16 juli 2020
Omdöme utan inbjudan
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Svar från The Wine List

Hello – we're really glad you love the concept and the wine!

On the packaging, we very much feel the pain. This is 100% on our roadmap to fix, we've just not yet had the scale in the business to do this affordably.

The six-bottle cases will be in eco-friendly options very shortly (aiming for the next August deliveries). As for the two-bottle deliveries. As soon as we can find a solution that reduces damages as much as Airsac for the same price, we will switchover.

Thanks for the feedback

Josh

Betygsatt 5 av 5 stjärnor

Worth a try!!

We ordered our first bottles in June. We love wine and drink red wine on a weekly basis, but have no real knowledge. We also wanted to learn more about white wines. The wines were delicious and the explanation great! We even tried it with friends as a little game, brilliant idea!

13 juli 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

One of my best purchases in 2020

One of my best purchases in 2020. Excellently curated wines and a great way to discover and learn more.

15 maj 2020
Omdöme utan inbjudan
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Svar från The Wine List

Thank you Fred. Lovely to hear how much you are enjoying your subscription. Have a great weekend! Team Wine List

Betygsatt 5 av 5 stjärnor

Brilliant!

Brilliant service. The wines are always different and interesting. Learning a lot!

13 maj 2020
Omdöme utan inbjudan
Logotyp för The Wine List

Svar från The Wine List

That's great to hear! Thank you so much. Have a great weekend! Team Wine List

Betygsatt 5 av 5 stjärnor

Superb service, great value for money

If you enjoy wine but want to learn more about it, The Wine List is brilliant. Every wine I've been sent surprises me and teaches me something, and is also delicious! And the service is flawless.

12 maj 2020
Omdöme utan inbjudan
Logotyp för The Wine List

Svar från The Wine List

Thank you so much for taking time to share your experience of The Wine List. We are glad to hear you are enjoying your subscription. Have a great weekend! Team Wine List

Detta är Trustpilot

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